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Experienced Member

Why doesn't a credit card payment show up on a Reconcile screen?

I am running QB Desktop pro 2018 on a Windows 10 laptop.  One certain payment for a credit card does not show up in the reconcile credit card window. It shows up as cleared on the bank register; it shows up as a payment on the credit card register; but it won't show up in the reconcile screen. The reconciled balance is the difference for that payment, so it's driving me nuts! I have checked the bank and credit card registers to show the correct accounts are debited/credited, but still... Could someone shed some light on this? Thanks.

4 Comments
Active Member

Re: Why doesn't a credit card payment show up on a Reconcile screen?

Same issue! Now two in need of help!

QuickBooks Team

Re: Why doesn't a credit card payment show up on a Reconcile screen?

Hello there, @cpl4920 and @therpllc.

 

I appreciate the both you for reaching out and providing details about your credit card payment transaction issue.

 

 

Checking the root cause of being unable to see the transaction on the Reconcile screen requires tools, like screen sharing, that only our phone support team has. They can also create an investigation ticket if there are other customers experiencing the same problem.

 

Here's how to get their contact details: 

  1. Go to https://help.quickbooks.intuit.com/en_US/contactus.
  2. Select QuickBooks Desktop.
  3. Choose your QuickBooks for Windows version.
  4. Select the issue/topic.
  5. Click the Get Phone Number button to see the support number.

That's it. Let me know how the call goes or if there's anything else I can help. Wishing you and your business continued success.

Established Member

Re: Why doesn't a credit card payment show up on a Reconcile screen?

Just curious... was Intuit able to help you with this issue? I am having the same issue.

Established Member

Re: Why doesn't a credit card payment show up on a Reconcile screen?

Now three in need of help... I am having the same issue.