I am running QB Desktop pro 2018 on a Windows 10 laptop. One certain payment for a credit card does not show up in the reconcile credit card window. It shows up as cleared on the bank register; it shows up as a payment on the credit card register; but it won't show up in the reconcile screen. The reconciled balance is the difference for that payment, so it's driving me nuts! I have checked the bank and credit card registers to show the correct accounts are debited/credited, but still... Could someone shed some light on this? Thanks.
I appreciate the both you for reaching out and providing details about your credit card payment transaction issue.
Checking the root cause of being unable to see the transaction on the Reconcile screen requires tools, like screen sharing, that only our phone support team has. They can also create an investigation ticket if there are other customers experiencing the same problem.
Here's how to get their contact details:
That's it. Let me know how the call goes or if there's anything else I can help. Wishing you and your business continued success.
Thanks for joining this conversation, sweetoakllc.
The transactions might be cleared after the statement end date, that's why they're not included when you reconcile the credit card. If that's the case, lets' go to the register to double-check.
On the other hand, you can also filter the Reconcile reports to show all by following these steps:
Just in case, I'll be adding these articles for future reference:
Please let me know if you have any other issues or concerns in the comment section, and I'll get back to you as soon as possible. Have a good one!
Here are a few things you can check as to why a transaction doesn't show on the reconciliation page.
I'm not sure exactly what product you're using, so I'll be sharing 2 different articles.
Both articles provided have troubleshooting steps that you can use in this situation.
I'll be around in case you have other questions. Leave a comment below, and I'll be sure to get back to you.
This is the first time this happen to me. I enter regular bill in QB for my credit card statement and paid through ACH as always, now I'm trying to reconcile the credit card statement and the amount is not showing up on the reconciliation page to clear the amount. Right now I'm off because the payment can't be clear. If I go an enter the transaction manually through Chart Account add it as a credit it will off my account but the amount will not show in the bank statement so when I go an reconcile I may be off.
Let's make sure that the date when reconciling is correct, Iclark.
Incorrect Statement date is one of the reasons why the transactions won't reflect when reconciling it. Let's also open the transactions to see if the date when creating them is correct.
Also, another reason is that the transaction has been reconciled already. We can go to your Chart of Accounts to see the status of it. You'll see a check-mark if it's reconciled.
You can read this article about reconcile workflow in QuickBooks Desktop. This will show you what are things you need to do to keep your accounts in balance.
Get back to me anytime of you have any more questions. Take care!
I am having this same issue. I thought I forgot to enter the payment, so I entered a second payment. I moved the date on the reconciliation to the end of the month and it's still not showing. The payments are also not showing in the chart of accounts, but they are showing when I do a transaction history on the bill. What can I do to correct this?
Hello there, Kim2525.
You'll want to make sure to remove the checkmark from the Hide transactions after the statement's end date box when reconciling. Let me walk you through the steps.
Also, make sure that you've chosen the correct bank account so it would show in your register. Here's an article for a brief overview of reconciliation: Reconcile An Account In QuickBooks Desktop.
Post a reply to this thread if you need further assistance. I'll make sure to get back.