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Level 1

Why doesn't a credit card payment show up on a Reconcile screen?

I am running QB Desktop pro 2018 on a Windows 10 laptop.  One certain payment for a credit card does not show up in the reconcile credit card window. It shows up as cleared on the bank register; it shows up as a payment on the credit card register; but it won't show up in the reconcile screen. The reconciled balance is the difference for that payment, so it's driving me nuts! I have checked the bank and credit card registers to show the correct accounts are debited/credited, but still... Could someone shed some light on this? Thanks.

12 Comments 12
Highlighted
Level 1

Why doesn't a credit card payment show up on a Reconcile screen?

Same issue! Now two in need of help!

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QuickBooks Team

Why doesn't a credit card payment show up on a Reconcile screen?

Hello there, @cpl4920 and @therpllc.

 

I appreciate the both you for reaching out and providing details about your credit card payment transaction issue.

 

 

Checking the root cause of being unable to see the transaction on the Reconcile screen requires tools, like screen sharing, that only our phone support team has. They can also create an investigation ticket if there are other customers experiencing the same problem.

 

Here's how to get their contact details: 

  1. Go to https://help.quickbooks.intuit.com/en_US/contactus.
  2. Select QuickBooks Desktop.
  3. Choose your QuickBooks for Windows version.
  4. Select the issue/topic.
  5. Click the Get Phone Number button to see the support number.

That's it. Let me know how the call goes or if there's anything else I can help. Wishing you and your business continued success.

Highlighted
Level 1

Why doesn't a credit card payment show up on a Reconcile screen?

Just curious... was Intuit able to help you with this issue? I am having the same issue.

Highlighted
Level 1

Why doesn't a credit card payment show up on a Reconcile screen?

Now three in need of help... I am having the same issue.

Highlighted
Level 1

Why doesn't a credit card payment show up on a Reconcile screen?

Make that 4

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Moderator

Why doesn't a credit card payment show up on a Reconcile screen?

Thanks for joining this conversation, sweetoakllc.

 

The transactions might be cleared after the statement end date, that's why they're not included when you reconcile the credit card. If that's the case, lets' go to the register to double-check.

 

Here's how:

 

  1. In your QuickBooks Online (QBO), go to the Accounting menu at the left pane to get to the Chart of Accounts.
  2. Locate the bank, then click the View register at the right under the Action column.

15.PNG

 

On the other hand, you can also filter the Reconcile reports to show all by following these steps:

 

  1. On the Reconcile page, tick the Resume reconciling button
  2. Click the Funnel icon above the Date column.
  3. Select All from the Cleared Status and Transaction Type drop-down list.
  4. Hit Apply.

16.PNG

 

Just in case, I'll be adding these articles for future reference:

 

 

Please let me know if you have any other issues or concerns in the comment section, and I'll get back to you as soon as possible. Have a good one!

Highlighted
Level 1

Why doesn't a credit card payment show up on a Reconcile screen?

I am having the same issue, missing 3 batches totaling 48 credit card and ach deposits. Help ME!!!

Highlighted
QuickBooks Team

Why doesn't a credit card payment show up on a Reconcile screen?

Hi @COASTAL BYPRODUCTS,

 

Here are a few things you can check as to why a transaction doesn't show on the reconciliation page.

  1. The selected reconciliation period is incorrect.
    • To resolve this, open the credit card's register, then confirm the actual dates on the transactions. Edit your reconciliation statement date as necessary.
  2. The transaction is marked as reconciled on the register.
    • Same as above, open the credit card's register, then confirm the reconciliation status of the transactions. If they appear to be reconciled, then change their reconciliation status.

I'm not sure exactly what product you're using, so I'll be sharing 2 different articles.

Both articles provided have troubleshooting steps that you can use in this situation.

 

I'll be around in case you have other questions. Leave a comment below, and I'll be sure to get back to you.

Highlighted
Level 1

Why doesn't a credit card payment show up on a Reconcile screen?

This is the first time this happen to me.  I enter regular bill in QB for my credit card statement and paid through ACH as always, now I'm trying to reconcile the credit card statement and the amount is not showing up on the reconciliation page to clear the amount.  Right now I'm off because the payment can't be clear.  If I go an enter the transaction manually through Chart Account add it as a credit it will off my account but the amount will not show in the bank statement so when I go an reconcile I may be off.  

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QuickBooks Team

Why doesn't a credit card payment show up on a Reconcile screen?

Let's make sure that the date when reconciling is correct, Iclark.

 

Incorrect Statement date is one of the reasons why the transactions won't reflect when reconciling it. Let's also open the transactions to see if the date when creating them is correct.recon.PNG

Also, another reason is that the transaction has been reconciled already. We can go to your Chart of Accounts to see the status of it. You'll see a check-mark if it's reconciled.recon 1.PNG

You can read this article about reconcile workflow in QuickBooks Desktop. This will show you what are things you need to do to keep your accounts in balance.

 

Get back to me anytime of you have any more questions. Take care!

Highlighted
Level 1

Why doesn't a credit card payment show up on a Reconcile screen?

I am having this same issue.  I thought I forgot to enter the payment, so I entered a second payment.  I moved the date on the reconciliation to the end of the month and it's still not showing.  The payments are also not showing in the chart of accounts, but they are showing when I do a transaction history on the bill.  What can I do to correct this?

Highlighted
QuickBooks Team

Why doesn't a credit card payment show up on a Reconcile screen?

Hello there, Kim2525.

 

You'll want to make sure to remove the checkmark from the Hide transactions after the statement's end date box when reconciling. Let me walk you through the steps.

  1. Click Banking on the upper menu.
  2. Select Reconcile.
  3. Click Continue.
    reconcile111.PNG
  4. Click Reconcile Now.

Also, make sure that you've chosen the correct bank account so it would show in your register. Here's an article for a brief overview of reconciliation: Reconcile An Account In QuickBooks Desktop.

 

Post a reply to this thread if you need further assistance. I'll make sure to get back.

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