All of these tech companies use the "make a suggestion" option to transfer our requests directly to the digital waste bin.  They don't care unless it increases revenue or the stock price. That's just the reality of publicly traded companies.  Nothing matters more than shareholder value.

I'm not sure what other software would be better. I know that Oracle is even worse. I think QB desktop gives you more control but I haven't used it in years. If you are setup for the account role in QuickBooks you can undo a reconciliation. You just can't use the same email address. Search Hector Garcia CPA on YouTube. He is very knowledgeable about QB and I've learned a lot from him. Hope it's ok to be posting ths. 

The fact that they don't allow the ACCOUNT OWNER to undo a reconciliation is ridiculous! The Account Owner should be an administrator and have access to ALL functions. This is why I absolutely dislike Intuit, and would never recommend them for anything. Unfortunately, I am trapped in QuickBooks for my accountant. 

This is extremely POOR customer service!  There should be NO FEATURES your Accountant has that the OWNER does not!

Thank you EchoEcho you helped me find the path, I am grateful for your kind tip. 

Way to make it MOST difficult for non-accountant users, Intuit! I SO miss QB Enterprise!!! 

This is the correct answer. It's beyond me why Intuit won't allow the undo function for ANY USER. Such a waste of my time trying to figure this out when this functionality already exists in QB desktop.

@Nicole_Nwrote:

"We value your feedback and we understand that you're upset about not having the option to redo previous reconciliation as a basic feature, billman.

"QuickBooks Online, like any other software, may have certain features that you feel are lacking or could be improved. This is why we recommend sending feedback.

"Please know that while your request is highly prioritized, our developers will need to make a careful study before they consider adding it to our services."

And blah, blah, blah, blah, more platitudinous B.S. What a load of absolute codswallop.

We were told FOUR YEARS AGO that this would be a "top priority" for the developers. And this is NOT about "adding a new feature" at all!! Before there was QBO, the desktop version provided an unreconcile feature. When we were all forced to switch to QBO, we lost that feature, and now you jackwagons are literally gaslighting us and trying to get us to believe that we're asking you to add something new that the software never had before.

NO!

You people took it away and have been ignoring out multiple complaints and giving the same copy-and-paste, B.S. non-answer for over four years now, and now you're trying to tell us that we're asking you to add some new feature, and wow, that's, like, work, y'know, and we have lots of requests for new features, and we have to decide which ones are really the ones we want to add.

Ye gods, the depth of the ineptitude and disingenuousness here truly is just astonishing and impressive.

LOL!!!! Priceless! Fantastic response! I wouldn't even attempt to try to do better. Whenever I'm feeling frustrated with QBO (at least once a week) I'm going to read your response again so I can have another good laugh. Thank you, Bill! 

I can't believe that I came here to find a simple solution to changing a date on my last reconciliation and there is 4 years of it not being solved!  Everything I see says, "ask your accountant to fix it".  What?  Who is going to pay for them?  Quickbooks... you are ridiculously complicated and overpriced.

Forcing customers off the desktop version onto a more expensive, significantly less capable, less featured system is customer hostile.  Ignoring significant issues for four years is customer hostile.  Since just about nothing can be done to undo something the way you did it, it can take a day of research just to replicate a missing or broken feature.  The same is true with all the automatic functions, and they are especially error prone.  It's not a reasonable assumption that Intuit is volunteering to be seen as ever less competent for four years.  I think it's more likely they want us to start paying them for assistance to navigate their broken, maze like system for obfuscating accounting.  I've really got to redouble my efforts to find an alternate brand product.  Intuit is the worst.  The software is worse every year and the management sees us as suckers not customers.  This is a garbage relationship and I want it out of my business.

Why is this marked solved?  This is how I can pay an accountant to do it.  It's my data.  It's my software license, but I need to hire an accountant to access undo?  Let me guess, I can also pay Intuit for this service?  What a filthy company.  It's not your data.  Why did you lock out to undo to accountants only?  What possible rationale for this decision?

You know what the rationale is: $$$

We value your feedback, but not you as a customer.  As such, we took away the undo button from the software you are paying for so that you couldn't work on data that belongs solely to you.

if you want undo, call your accountant and pay them, or call Intuit and pay us, you foolish hostage.

So Intuit, what is your rationale for taking this away from any non-accountant user?  All I see is yet another customer hostile action, defended, poorly, with lies.  We get the message loud and clear after four years.  You don't want us as customers.  It's mutual.  I'll be gone as soon as I find an alternate.  Intuit has been the single largest source of wasted time in my business in every of the 14 years we've been running.  Paying taxes is less expensive than finding workarounds for intuits broken and intentionally deprecated features.

What a filthy culture.  I'm amazed you have any employees at all.

Completely agree.  I hope there is a software company out there reading this. They would have billions of instant QB customers looking for a decent product!

Hi Michael,

I corrected the issue myself for free...no I'm not an accountant. Contact me if you need help. (No charge) I'm a fellow business owner who's been working with QB for over 23yrs. 

I have researched Zero, as it was suggested as an alternative. But my research shows it's no better and customer service also nonexistent. 

The door has been wide open for a while for another decent company to see the need and jump in with a similar but more reasonable product. I don't understand why it hasn't happened yet. 

And yes, I now have added myself as an accountant (make sure you use a different email address) so that I can undo reconciliations. At least there's a workaround, but we really shouldn't need one. 

Thanks Michael,  I was able to correct my issue by manually undoing the entire reconsiliation and then redoing it.  I may reach out in the future!

Thanks

I agree, Hector [removed] is a great resource. He's very good about responding to general questions, too. He won't answer specific, how-to questions, but I don't blame him for that. He's business man seller his skills. His videos were a HUGE help when I was considering switching our company from QB Desktop to QBO. Unfortunately, QB Support was almost no help. I knew more about QB than most of the "technician".

Thanks.  Mine is fixed.  QuickBooks decided to add a bunch of duplicates into my company file.  I just had to go back for three years.

why would you need to undo reconcile?

Because your software vomited random records into three years and I had to sit with three years of bank statements and delete them all.  I need to find out how to back my company file up on QBO, as I now know Intuit cannot be trusted to store it without damaging it.

triple editing each transaction is WORSE in terms of "possibly causing problems" 

You might think you're doing my CPA a "favor"   by making this  a billable task for him, but you're wrong.

He wants to focus on bigger things 

If blocking this feature is to protect the uninformed, why not just provide a warning that requires the user to click through an acknowledgement and confirmation that the risk is understood?

Some users are CPAs without the higher-level subscription or may handle their books without a CPA and therefore do not have somebody who can do this for them. But also seems odd for quickbooks to take away control of a business from the owner. Empowering customers seems like something that will benefit Intuit more because it will show the value of their software and provide a service that does not force users to rely on others. A dependency on others does not provide a business owner with the warm and fuzzies, at least I know that's how I'm feeling!

I could not agree more...that it is ludacris and sucks! QB used to be a program that you didnt have to be a full time accountant to use. I can't express how much of a time sucking nightmare this is for small business owners. Now I have to pay an accountant to undo a reconciliation???????????????????????