Why’s my account denied

What do you mean with "denied"? QBO Accountant is a free app

I've got your back, Mattrubby. I'll make sure you can access your account successfully. 

We can perform some basic troubleshooting to fix this. Too much-stored cache or a browser issue might have caused the error when logging into your QuickBooks Online (QBO) account. 

Let's start accessing your account using a different or private browser. You can use any of these shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once logged in, try to access your account. If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser.

Here are some of the possible errors you might encounter when signing in to the account and how to resolve them: Recover your Intuit Account if you can't sign in. 

In addition, here's an article in case you'd like to reset or change your company's login information in QBO: Reset or change your login information for QuickBooks Online.

It'll be my pleasure to help you if you've got other questions other than accessing your account. Let me know by leaving a reply below. Have a great rest of the day. 

I can't sign in to my QuickBooks account. Every time I try to log in, I keep receiving this message: We can't find anyone with [email] I already contacted technical support, and they told me to try recovering my account but this is the email I received when doing so 

Dear ....,

We value your time and effort in resolving your login issue, Avrumisaal. Let me connect you to the appropriate support team to address your concern and assist you in getting back to business promptly. 

I can see that you've reached out to our QuickBooks Online (QBO) Care Team to help resolve your sign-in issue but it's the best we can do given that they have the tools to verify the information needed for the account recovery request. To get the support information, follow these steps:

1. Tap the Help icon in the upper right of your company to display the support window.
2. In the Assistant tab, enter a brief description of your concern in the Type something bar.
3. Press the Get help from a human link to view support options.
4. Choose Chat to initiate a conversation or Callback to speak with an agent.
   

In addition, click on each link below to learn more about resolving login issues in QBO as well as the Customer Account Management Portal (CAMPs):

• Recover your Intuit Account if you can’t sign in
• Why can't I sign in to my account?

Moreover, these articles will walk you through the steps of updating your business and Intuit login details:

• Change your business name, contact info, or EIN in QuickBooks Online
• Update or change your Intuit Account sign-in information
  
  

Feel free to visit the Community again if you have other account-related concerns or questions about completing a specific accounting task. We're always here to provide the help you need.

It’s saying  Your QUICKBOOKS Account Recovery Request: A3FD634CM71M1D2 has been Denied

Hello there, @Unique23. Welcome to the Community.

What usually causes a denial is failing to meet the strict security checks required for account access. The primary reason is often an information mismatch; the data submitted during the recovery process—such as personal details, email, or phone number—did not match with the records held by Intuit.

A denial can also happen if you’re not the primary admin of the account you’re trying to access. And if the user account has been inactive for a long time, what may have happened is that some details were archived or deleted.

To resolve this, double-check that the email address and phone number associated with the account are correct, and confirm that you are the authorized owner.

Here are some helpful articles you can refer to for updating and recovering your account:

• Update or change your Intuit Account sign-in information
• Recover your Intuit Account if you can’t sign in

Should you have any further concerns or follow-up questions, please leave a comment in this thread.

Hi @Unique23,

I just wanted to follow up and see if the solution we provided worked for you.

Please let us know if everything is now working as expected or if you’re still experiencing any problems.

We’ll be glad to assist further if needed.