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GLT
Not applicable

CAN'T SIGN INTO QUICKBOOKS PAYMENTS

I GET ERROR MESSAGE 'INTUIT.SPC.AUTHORIZATION.INTERNAL.DEVICEIDPROVIDER' threw an exception. General error in server communication. Do you want to retry.

I BELIEVE THIS STARTED AFTER MY COMPUTER PERFORMED A WINDOWS 10 UPDATE.

 

10 Comments
Moderator

Re: CAN'T SIGN INTO QUICKBOOKS PAYMENTS

Hi there, @GLT.

 

Thanks for reaching out to us in the Community. I'm here to help fix the issue you're getting when signing into your QuickBooks Payments account.

 

I checked if there's an ongoing issue about this but there isn't currently one. To isolate this, let's perform some troubleshooting steps that can help us fix this.

If you're using QuickBooks Desktop (QBDT), make sure to update it to the latest release. Here's how:

 

1. Close your company file, then right-click the QBDT icon on your computer and select Run as administrator.
2. On the No Company Open screen, go to the Help menu at the top and pick Update QuickBooks on the drop-down.
3. Go to the Options tab, then click Mark All and Save.
4. Now, on the Update Now tab, mark the Reset Update box and select Get Updates.

 

Once completed, close and reopen QuickBooks. For your reference, you can also check out this article for further guidance: Update to the latest release of QuickBooks Desktop.

 

On the other hand, if you're using the online version, try logging into your account using a different or a private browser. There are times that the browser is full of frequently accessed page resources, thus causing some errors and/or unusual responses. To use a private browser, here's how:

 

  • On your keyboard, press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox or Internet Explorer).
  • Control + Option + P (Safari).

 

If it works, go back to your default browser and performclear cache to remove temporary internet files on your computer. Before doing so, make sure to take note of your saved passwords and URLs.

 

That's it! Please let me know how it goes by leaving a comment on this thread. I'm only a post away should you need further assistance. Take care and have a great rest of the day!

Not applicable

Re: CAN'T SIGN INTO QUICKBOOKS PAYMENTS

I am having this same issue and updating quickbooks did not fix anything.

Anonymous
Not applicable

Re: CAN'T SIGN INTO QUICKBOOKS PAYMENTS

Thanks for joining the conversation, @solice0012,

 

I appreciate the time you've taken sharing the outcome of the troubleshooting. Since it gives you the same behavior, let's try to disconnect and reconnect your Payments account in QuickBooks.

 

Perform the following steps:

 

Unlinking:

  1. Open Quickbooks Product Information by pressing F2 on your keyboard.
  2. Check if there’s an Auth ID under Services Information, if yes, proceed to unlink the account by holding down CTRL + A keys on the keyboard.
  3. Close Quickbooks and re-open the file, double check if the Auth ID is already removed.

Linking:

  1. To reconnect your Payments account, go to the Company menu.
  2. (Optional) At the top-right section, click on the Sign in link and login using your Intuit Account.
  3. Now go to the Customers menu and select Link Payment Service to Company File.
  4. Login using your QuickBooks Payments Login.

Please check if you can now log in without the error message. However, if you still encounter the error or you're unable to unlink Payments, I would suggest contacting our Payments Support to check your company file and help remove the error message.

 

In the meantime, you can follow FritzF's advice to log in to the web browser to temporarily access your account and process online payments.

 

I'd love to hear back from you on how things go. I'll be waiting on standby for your response on this topic. I'm always here to help.

 

Not applicable

Re: CAN'T SIGN INTO QUICKBOOKS PAYMENTS

I am receiving the same error , I am not able to sign into quickbooks payment , it is giving me an error "Login failed. Failure Calling Consumer Callback. Please try again" it's been giving me this error for a few weeks and I can't send invoices with credit card information. 

QuickBooks Team

Re: CAN'T SIGN INTO QUICKBOOKS PAYMENTS

Hello, @jneria.

 

I notice that you've posted the same question twice and my colleague FritzF has already added an answer to the other one. Just in case you haven't been notified of the new response, here's the link: https://quickbooks.intuit.com/learn-support/en-us/install/re-i-am-having-issues-signing-into-quickbo....

 

Keep me posted on how it goes. I'm still here whenever you need help.

 

 

 

 

Not applicable

Re: CAN'T SIGN INTO QUICKBOOKS PAYMENTS

I'm having the same problem too and nothing seems to be working

QuickBooks Team

Re: CAN'T SIGN INTO QUICKBOOKS PAYMENTS

Thanks for joining the conversation, @ireale.


I appreciate you trying out some troubleshooting solutions to fix the error message. While doing my research, I found a related post from other users that experienced the same behavior before. 


There are two possible reasons why the issue occurs:

  • WMI Service not running properly.
  • Windows Registry contains a bad location.

The fix for the first scenario requires checking the amount of RAM and Processor available in the System Properties. I recommend reaching out to your IT personnel for help in performing the solutions below. 


Here’s how:

  1. On your computer, right-click This PC and choose Properties.
  2. Press the Windows and the Pause/Break button on your keyboard at the same time. 

If the Processor and Installed memory show as Not Available, follow the steps from this Microsoft Community article, then reboot the computer and log in to Payments again. 

 

Otherwise, given that you've already performed all the methods provided in the article, the problem can be due to a bad dll path for cimwin32.dll. Resolve this by adding -bad to the impacted registry key. 


I’m adding a sample below for reference:

  • Before: HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{D63A5850-8F16-11CF-9F47-00AA00BF345C}
  • After: HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{D63A5850-8F16-11CF-9F47-00AA00BF345C}-bad

See Sign in Completion Failed: The Type Initializer for "Intuit.Spc. Authorization.Internal.DeviceIDProv... as reference. Though the article is from the Accountants Community page, much of the information and steps are relevant to the issue encountered. 

 

Please let me know how this goes and if you need further assistance. I want to make sure this gets taken care of. All the best!

Not applicable

Re: CAN'T SIGN INTO QUICKBOOKS PAYMENTS

How do you find the registry key to add "bad".  All the other methods have not worked

Not applicable

Re: CAN'T SIGN INTO QUICKBOOKS PAYMENTS

Did you ever fix your problem?  I am having the same issue and nothing is working.

QuickBooks Team

Re: CAN'T SIGN INTO QUICKBOOKS PAYMENTS

Hello there, ireale.

 

We have an open investigation about this error and the root cause is still being investigated. As a workaround, you'll want to temporarily access your QuickBooks Payments account using a browser.

 

Also, I'd suggest contacting our QuickBooks Desktop Payments Support. That way, your company details will be included on the notification list. Updates will be sent through email.

 

Reply to this thread if you need anything else. Looking forward to assisting you again.

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