Customer unable to pay balance after partial payment made online
The customer made a partial payment on an invoice online with a credit card. When I sent the customer the invoice after applying the partial payment it says the invoice was paid already and will not allow him to pay the balance.
That should do it! Don't hesitate to leave a comment below if you have additional questions about the invoice payment. I'll be happy to answer them for you. Wishing you and your business continued success.
Re: Customer unable to pay balance after partial payment made online
Thanks for joining this thread, Kitty111.
I appreciate you following the resolution steps provided by my colleague. Adding a manual payment directly to the Payments account can help resolve the issue.
The option to record a partial payment to the emailed invoices is unavailable at this time. Once a customer receives payment whether it’s partial or full, the transaction’s posting status will automatically be closed.
To track the remaining amount, manually add it in your QuickBooks Payments account. Here's how:
Log in to your QuickBooks company file.
Choose the Banking tab located at the top menu bar.
Scroll to the middle and select Make Merchant Service Deposits.
Choose the Add Online Payments option, then input the deposit.
After entering it, this gives you an option to create an invoice. You’ll have to select the Need Invoice? link to make one.