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pworthyservices
May 5, 2020
Question

eCheck rejected

  • May 5, 2020
  • 3 replies
  • 14 views

I have an eCheck that was processed through quickbook payments when the customer entered the wrong account number.  Quickbooks deposited the funds in my account then deducted them later with a fee, but my invoice still shows paid.  With a normal payment I can click on process bounced check, but with a Quickbooks eCheck that option is not available.  How do I show the invoice unpaid, reverse the deposit to reconcile my account, and show the customer the payment was rejected/declined?

    3 replies

    JenoP
    JenoPQuickBooks Team
    QuickBooks Team
    May 5, 2020

    Hi there, pworthyservices.

     

    Aside from using the Record Bounced Check option, there's another option to track bounced checks in QuickBooks Desktop. Here's how:

     

    1. Create an item and income account for tracking bounced checks and their associates charges.
      1. Create an income account using these details:
        • Type: Income Account
        • Account Name: Bounced Checks Income
      2. Create Bad Check Charge item:
      3. Type: Other Charge
        • Item Name: Bad Check Charge
        • Amount or %: Leave it at 0.00
        • Tax Code: Non-taxable
        • Account: Select Bounced Checks Income (created in step a).
    2. Create a journal entry to reverse the original payment.
      1. Go to the Company menu, then select Make General Journal Entries.
      2. Debit your account receivables for the same amount of the bounced check.
      3. Enter a note in the Memo column describing the transaction.
      4. Under the Name column, select the name of the customer.
      5. Credit the checking or bank account that received the original deposit.
      6. Select Save & Close.

    Once done, switch the payment for the invoice to the reversing journal entry.

    1. Go to the Reports menu, select Customers Receivables, and then click Customer Balance Detail.
    2. Double-click the original payment line for the bounced check.
    3. In the Receive Payments window, move the check mark from the invoice to the reversing journal entry.
    4. Select Save & Close.

     

    Let me know if you need anything else. The Community is always here to help. 

    P
    pworthyservicesAuthor
    May 5, 2020

    "Aside from using the Record Bounced Check option" - I would prefer to do this, but it is not available for echecks.  

    The issue I am having is that the customer is not seeing this as a bounced check.  Quickbooks deposited the money in my account, and still shows response as approved, yet QB removed it from my bank and charged me a fee and lists the status disputed/disposed??

     

    [Moderator note: edited customer screen below to protect privacy.]

    This shows the deduction from my account along with the fee for deducting it.

     

    K
    Klent
    Level 8
    May 5, 2020

    Hi there, pworthyservices.

     

    It could be that your customer initiated a chargeback request that's why the payment has been removed from your account was removed and it shows as disputed. This transaction is a sale disputed by the cardholder or card issuer. We can record this transaction using a refund so that you'll be able to reconcile your account. I'll guide you how:

     

    1. Select Customers from the sidebar menu.
    2. Choose Create Credit Memos/Refunds.
    3. From the Received from drop-down menu, select the Customer.
    4. Enter the whole amount of the payment and fee.
    5. Select Save & Close when you're done.

     

    Check out this article guide you in handling chargebacks and retrieval requests for QuickBooks Payments.

     

     

    If I can of any additional assistance, please don't hesitate to leave a comment below. Feel free to tag my name.

    T
    TDean2
    December 14, 2022

    What if the bank rejected it because it was an unknown transaction and then said to put the echeck back through?? How do you put it back through without all the darn steps to remove the payment and do it all over? 

    Tori B
    Tori BQuickBooks Team
    QuickBooks Team
    December 14, 2022

    Thanks for following along with the thread, @TDean2. 

     

    When we have a rejected echeck in QuickBooks Desktop, you'll need to void it, then recreate a new one using all the same details of the first check. At this time, there isn't a way to resend the same one. I've included some steps below to void the current echeck. 

     

    Here's how: 

     

    1. Sign in to the Merchant Service Center.
    2. From the Processing Tools, select Void an eCheck.
    3. VoidEcheck_PMT_US_Ext_04032020.jpg
    4. Choose the appropriate eCheck to void.
    5. Click on Submit to complete the process.

     

    Once you've voided the echeck, you can Create a new one to send. 

     

    For additional details about this process, check out Void an echeck in QuickBooks Desktop. 

     

    Please don't hesitate to let me know if you have any questions or concerns. Have a good one! 

    D
    DPHarris
    May 10, 2023

    I accidentally stumbled upon an easy fix - open the payment and change it to a Check (instead of E-check) then save and close. Re-open it and the option for Record Bounced Check is now available. 

    D
    DPHarris1
    June 5, 2023

    They must have saw this EASY fix and made it now so we now cannot do this - now the option to change the payment type is grayed out and not an option - so annoying! WE NEED AN EASY FIX - like let us use the bounced check option!! 

      S
      SarahannC
      Level 9
      June 5, 2023

      I hear your sentiments. Helping you fix the problem with changing the payment method and enabling the Record Bounced Check option in QuickBooks Desktop is indeed my priority, DPHarris1. 

       

      The Record Bounced Check option in QuickBooks Desktop is typically grayed out for customer payments when the payment method used for the transaction is not eligible for bouncing. Credit cards, cash, or another type of non-bouncing payments do not have the possibility of being returned or bouncing. 

       

      Thus, updating the payment method to a Check can help you get through it. Did you get an error message when trying to update the payment method? If yes, it would be best to provide the exact error message. That way I can provide you an exact information and accurate solution to your concern.

       

      If you didn't receive an error, we can go ahead and isolate why you're unable to change the payment method. Start updating QBDT to the latest release. It gives you a better experience, including bug fixes and improvements that could resolve issues like this.
       

      1. Go to the Help menu and choose Update QuickBooks Desktop.
      2. Select Update Now.
      3. Check the Reset Update box to clear all previous update downloads.
      4. Click Get Updates.
      5. Restart the software when the download is complete.
      6. Accept the option to install the new release when prompted.

       

      Once done, you can perform verify and rebuild in QuickBooks Desktop: Verify and Rebuild Data in QuickBooks Desktop.

       

      Afterward, open the customer payment and change the payment method again. 

       

      Let me know how it goes. You can go back to this thread if you have more questions. I'll be around to help you in any way that I can. Take care and stay safe.

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