Invoicing/Deposit Issues

ASM Company · ‎May 01, 2020

So I read a lot in the community feed that there may be a delay in deposits for first time QB Invoice users. I did receive an email that told me my funds were being held to make sure the transactions are fraudulent. I did everything that was asked for me in the email that told me to submit to validate my transactions. However, there are no funds have been processed to my account. I haven't heard in any real update on when it was coming. The email says it takes 1-2 days but it's been three weeks. So Is there a way to talk to a representative about the transactions or do you get the same runaround in trying to figure out what's going with the account? I've sent emails and tried to make phone calls but it's no use. Am I suppose to just wait and

GlinetteC · ‎May 01, 2020

Thanks for reaching out to us about your deposit concern, ASM Company.

As much as I wanted to help you out with your funds, but I'm able to pull up your account here. You may need to talk directly to our QuickBooks Payments Support. They have available resources to take a look into your account and review your funds. You can refer to this link on how to contact them: Contact Payments Support.

I have also included some articles you can check about payments deposit in QBO:

Please let me know if there's anything else I can do to help. Keep safe always!

ASM Company · ‎May 03, 2020

Okay well maybe I am calling it the wrong thing. But when you click the invoices in the upper right panel on Quick Books online, it takes you to merchant services l. So when I call what exactly do I need to speak to about the funds that are being withheld from my account.? I’ve called before but I guess I picked the wrong options. But as far as my account, Two of them say funds withheld and the other one says it’s not released.

katherinejoyceO · ‎May 03, 2020

Thanks for coming back, @jennifer-rocha00. The contact support link provided by my peer @GlinetteC contains the Merchant Services contact numbers that will surely route you to the correct support.

To get the contact information and support hours, please click this link: Contact Payments Support. Then, refer to QuickBooks Online with Payments & Merchant Service Center.

Additionally, here's an article as your guide to making sure you'll know who to contact in the future: QuickBooks Payments or Online support - who should I contact for help?.

Please let me know if you have other concerns. I'm always around to help.

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Invoicing/Deposit Issues