My cash account debit card. Will not work

I want to ensure this is taken care of, @Michaelnow63.

To fix this, I'd recommend getting in touch with our Merchant Support Team. They're able to pull up and check your account using their screen-sharing (remote access) tool and further investigate.

To reach them, please refer to this article and proceed to QuickBooks Online Payments & Merchant Service Center section to get their most updated contact information: Contact Payments Support.

I've also added these articles about the QuickBooks Cash account:

• Use your QuickBooks cash account
• Use the QuickBooks Debit card to get your cash

Please know that I'm only a post away if you have any other issues or concerns. I'll be more than happy to assist. Have a good one!

Hi, @Michaelnow63.

Hope you’re doing great. I wanted to see how everything is going about your account debit card you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

Thanks vary much maybelle_s for your quick response. I called the # on the back of the card and to my big surprise they said that my address that they had mailed my cards too was the wrong address that they had on file for my verification of my cards now you tell me if they mailed me my cards to my address and now they're saying that it's the wrong address on file then where is the problem at. They acted like I was telling them a wrong address to just get information and in fact I was just calling to see why I was being turned down when using my cards and it's coming out to be that they've got the wrong address to verify me when in fact they mailed me the cards with that very same address what am I supposed to do here. They said that I would have to go online and change or fix the address that I've got on file and the only address that I have seen online is the correct address that I give them that they have that they should be able to verify me as the car to owner to use so I'm not sure what's going on here is there any way that you can respond to this and see what I can do.sometimes you can get blocked online on different portals at your own because of certain things like change of address change of phone number something to this nature and it's hard to get it changed unless you call the people that you've got the business with and in my fact it would be my cards I called my card say sponsor to try to get my cards verified or me verified with my cards and when they asked me for my address this is what they told me.thank you very much and please respond as quick as you can I sure could use your help thank you very much Michael henritzi.   

Henritze Contractors.  

[email address removed]

204 9th St NW apt205. Roanoke Va,24016

[phone# removed]

Hi Michaelnow63,

I know that my colleague is making a follow-up on your concern. However, as I read your post, we still need help from our Support team to check this out since this is an account issue. Only our Suppor team has the tools to check this.

Feel free to reach back out if you have other questions in mind.

HI Michelle, 

Can you help me with my Quickbooks cash card? It has never been delivered on 3/7, hope to hear from you to resolve issue. 

Thank you, 

Thanks for joining this thread, @Whatsnext. 

I'd suggest reaching out to our Merchant Services Team. One of them can review your account and check the delivery status of your QB Cash card. 

You can contact them through your QuickBooks Online accounts. Follow the steps below:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

These instructions are also available from our guide on contacting QuickBooks Online support for your convenience.

For additional reference, you can use the following articles to learn more about how the QuickBooks Cash account works, as well as the Cash Flow menu:

• Get started with the Cash Flow menu

• Learn more about QuickBooks Cash accounts and the Cash Flow menu

Just click the Reply button below if you have any questions about QuickBooks. I'll be back to help. Have a good day!