All my customers are checked to be able to pay online. But when I make up an invoice it says on the bottom "Your customer can't pay this invoice online" and that I should turn it on. Why is this happening and how do I resolve this? Even if I turn it on, the next time I make an invoice it is off again.
Thank you for getting back to us and performing the detailed steps provided by my colleague above, @Marie67.
I want to make sure this gets addressed right away.
Turning on the Online Payments option from the Preferences and Customer's information menu should resolve the issue.
Since QuickBooks still need you to turn it on every time you create an invoice, I suggest contacting our Phone Support Team. This way, they can further check on this matter and provide some troubleshooting steps to get this fixed. They can also create an investigation ticket if other users experiencing the same.
Here's how to reach them:
Go to the Help icon and select QuickBooks Desktop Help.
Ask your question, then click Contact Us.
You will be presented with support options to help you get answers to your questions.