Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowHello,
I am having an issue with my QuickBooks Online bill pay function. When I go to schedule a bill payment, under the account in small red text I get the error code "invalid account, please try another one". Which will not allow me to schedule any bill payments. Further, all scheduled bill payments via that account are failing. I have spoken with QuickBooks customer support 20+ times over the last month and the issue is still occurring. I have tried the following solutions:
1. Try another browser, clear the cache
2. I have submitted multiple bank letters, support team says they're approved, issue still persists
3. Try to re add the bank account. The same error message persists, does not provide hyper link to verify deposits
My suspicion is the first withdraw from that account failed, due to an internal bank control. When the first transaction failed, QuickBooks Bill Pay decided that account was risky, etc. and will no longer trust the account. Leading me to be in this purgatory status where no one seems to know what's going on.
Has anyone encountered this issue before? If so, any help would be greatly appreciated. Thank you!
We don't want you to encounter any delays with using the feature, Resolute77. Being able to pay your scheduled bill payments using the Bill Pay feature could help you save time by handling your expenses online.
To investigate this matter further, I recommend contacting our Customer Care Team again. They're the accurate support equipped to dig deeper into your account and provide precise resolution regarding the Bill Pay issues.
Here's how to connect with them using your QuickBooks Online (QBO) account.
Please be guided by our support's availability by reviewing this link: Contact Payments Support.
I'm also including an article to give you a complete view of the QuickBooks Bill Pay and how to maximize the feature: Learn about QuickBooks Bill Pay for QuickBooks Online.
We always have your back here in the Community. Just leave a reply to this thread if you have follow-up questions regarding Bill Pay. We'll be in touch.
Another option, you can sign up for a free Melio account to sync with QBO.
https:// affiliates.meliopayments.com/quickbooks
You can also get a cashback to pay the first bill.
https:// affiliates.meliopayments.com/9ld4s
Hello,
I have spoken with QuickBooks Online support 20+ times with no resolution of the issue. I cannot continue wasting time attempting solutions that do not work.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here