QuickBooks Bill Pay not Working

We don't want you to encounter any delays with using the feature, Resolute77. Being able to pay your scheduled bill payments using the Bill Pay feature could help you save time by handling your expenses online.

To investigate this matter further, I recommend contacting our Customer Care Team again. They're the accurate support equipped to dig deeper into your account and provide precise resolution regarding the Bill Pay issues.

Here's how to connect with them using your QuickBooks Online (QBO) account.

1. Log in to your QBO account.
2. Click (?) Help.
3. Select the Search tab and hit Contact Us.
4. Pick or enter brief details about your concern. Then, press Continue.
5. Choose a way to connect with our team:

• Start a chat with a support expert.
• Get a call back from the next available expert.

Please be guided by our support's availability by reviewing this link: Contact Payments Support.

I'm also including an article to give you a complete view of the QuickBooks Bill Pay and how to maximize the feature: Learn about QuickBooks Bill Pay for QuickBooks Online.

We always have your back here in the Community. Just leave a reply to this thread if you have follow-up questions regarding Bill Pay. We'll be in touch.

@Resolute77 

Another option, you can sign up for a free Melio account to sync with QBO.

https:// affiliates.meliopayments.com/quickbooks

You can also get a cashback to pay the first bill.

https:// affiliates.meliopayments.com/9ld4s

Hello, 

I have spoken with QuickBooks Online support 20+ times with no resolution of the issue. I cannot continue wasting time attempting solutions that do not work. 

Did you ever get it working right? Mine works properly most of the time but usually a few times a week it says “something went wrong”. Its very irritating. 

I can help resolve this error and get your bill payments back on track, LSTP.

Beforehand, may I know when you received the something went wrong error in QuickBooks Bill Pay? Any details or screenshots would be helpful.

In the meantime, perform basic troubleshooting steps. Too much historical data can slow down loading times, and clearing it will resolve the problem.

First, access your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Chrome: Ctrl + Shift + N
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.

If the issue persists, I recommend contacting our Customer Support Team. This way, they can pull up your account securely and check the cause of the problem.

Here's how. 

1. Go to the (?) Help icon.
2. Select Talk to a Human.
3. Enter a short description of your concern.
4. Click on I still need a human.
5. Tap Contact Us to connect with our live support.
6. Choose to Get a callback.

To learn more about the Online Bill Pay feature, you may check out these articles:

• Online Bill Pay - Automate Your Bills Today
• QuickBooks Bill Pay explained: How it works, benefits, and setup
• Learn about QuickBooks Bill Pay

Additionally, you can check this link to record bill payments manually: Enter bills and record bill payments. It also covers paying bills with a credit card, cash, or check.

Moreover, browse this page to learn how to pay your contractors using direct deposit. It helps ensure you can efficiently manage direct deposit payments to your contractors while maintaining accurate records.

Let me know if you have other questions about bill payments and the error you received. I want to ensure everything is working for you.

@LSTP 

Try opening your QBO account on any private/incognito browser. Did you encounter the same problem?

I keep getting the error message "Payments not scheduled." I’ve called customer service three times, and they keep telling me my invoice amounts are too large and that I need to wait 24 hours. It’s been five days, and the issue still isn’t resolved. I even tried issuing a paper check, but the same error occurred. Does anyone have any suggestions?

@judytrevino 

How big? 

$8,000

It's a pleasure to have you here, Judy.

I can see that you've already posted this concern here in the Community forum, and my colleague @ReymondO, provided a solution to help you resolve this as soon as possible. I'll be happy to route you to his suggestion. Please see the link below:

https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-can-t-schedu[…]e-bill-pay...

Let me know if you have other queries in mind. The forum is always open to offer you a lending hand. Take care.

I have called them three days in a row and no additional information or solution has been provided.

@judytrevino 

It may be that you are not allowed to pay bills with that amount of money at the moment. Consider to sign up for a free Melio account to sync with QBO as a workaround. You can also get $100 cashback to pay a bill.

https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/has-anyone-been-able-to-set...