Hello,
I am having an issue with my QuickBooks Online bill pay function. When I go to schedule a bill payment, under the account in small red text I get the error code "invalid account, please try another one". Which will not allow me to schedule any bill payments. Further, all scheduled bill payments via that account are failing. I have spoken with QuickBooks customer support 20+ times over the last month and the issue is still occurring. I have tried the following solutions:
1. Try another browser, clear the cache
2. I have submitted multiple bank letters, support team says they're approved, issue still persists
3. Try to re add the bank account. The same error message persists, does not provide hyper link to verify deposits
My suspicion is the first withdraw from that account failed, due to an internal bank control. When the first transaction failed, QuickBooks Bill Pay decided that account was risky, etc. and will no longer trust the account. Leading me to be in this purgatory status where no one seems to know what's going on.
Has anyone encountered this issue before? If so, any help would be greatly appreciated. Thank you!
