$100,000 I can't access.

I do appreciate your time coming here for support, longtimeuser2.

Let me share some info about the status of your funds.

When you see the word "Withheld" this means we need to review the payment to ensure everything is alright. You'll also get an email at the email address you used to sign in to the Merchant Service Center. Please read the email carefully and it'll give you specific steps on how to fix any issues.

Normally, we ask for more info so we can complete our review. For example, we may ask you to send us a copy of the original invoice you sent to your customer.

For more details about the process, please feel free to read this article: Why are my funds on hold?.

While we're unable to review your account, the best thing to do here is to contact our Merchant Service Team. They can pull up your account and help you with the transactions.

You can click on the Chat with us link or get our direct phone number in this link: Contact Payments or Point of Sale Support.

If you have any clarifications or need help with other task, you're always welcome to get back on this thread. Have a good day ahead.

I haven't gotten any email. And it's been many repeated attempts at resolving this, I'm always told it will be resolved in 24 hours and it isn't.

I've contacted that team multiple times to no avail.

Hey there, another day, another few hours on hold without explanation.

Are you able to help at all, or are you actually trying to literally just steal money? It's been several weeks, and then just being put on hold for hours when I call.

I'm determined to improve your impression of our support, longtimeuser2. That's not the variety of experiences I want you to come across.

I know how important your money is to you, particularly during this pandemic. Don't worry, we can work together to fix this as soon as possible. I'll make sure it gets handled right away.

I'm delighted to check the current payment status and resolve this as soon as possible. However, I'm unable to pull up an account like what our live support does since Community is a public forum. I know you've already contacted support, but I still suggest reaching our Customer Care Team again using our Chat option. Our experts can review your account in a safe environment and help you from there. 

Here's how: 

1. Go to our chat form by clicking this link: https://public-consumer-chat.app.intuit.com/app/ccs/consumer?experienceId=sbsegUsDtCorePcsPayments&_....
2. Complete the required information in the box. 
3. Click Start Chat. 

Correspondingly, if you have the case ID handy, please provide that to our agents to quickly see the details of the problem. Doing so does not require you to reiterate your concern. Make sure to contact them within business hours to ensure a swift response.

The following is a list of articles that can help you answer frequently asked questions about your payments:

• Common questions about payments deposits in QuickBooks Online.
• QuickBooks Payments FAQ

Please don't hesitate to tag my name in the comment section if you have other questions about your account. My doors are always open to help you again. Take care of yourself always, longtimeuser2.