Bill pay mailing address

Hey there, @89720624.

Thanks for taking the time to reach out to the QuickBooks Community. I hope your day is going great. 

Would you mind sharing a screenshot of the error message you're receiving? This way, I can get a better look at what's going on and provide the best steps to get this matter resolved. 

I also wanted to ask, has this address been an issue in the past for bill payments? The more details you can provide would be great. 

I'll be sure to keep an eye out for your reply. Please let me know if you have any additional concerns. Chat with you soon! 

@89720624 

Did you just encounter this issue today?

Hey Tori, 

I am having a similar issue. 

1. It wants an email address for a utilities company (never provided to me)
2. When I put down the address that I have been using for years through QB to pay, it says the address cannot be found.
3. No way to manually force it through to next page that I can find. 

Please see attached SS as well. 

@EsotericPA 

You can signup for a free Melio account as a workaround

https://affiliates.meliopayments.com/quickbooks

If you can pay your bill with Melio, you can use it as the backup. You can also get $100 cashback to pay the first bill.

https://affiliates.meliopayments.com/cashback

I had posted already I was having the same issue. After several hours of back and forth with the fairly useless help team through the phone system, I was told that you cannot mail payment checks to PO Boxes anymore. Hopefully this helps anyone else dealing with this frustrating issue. 

@EsotericPA 

Have you tried Melio? As I know, you can still ask them to mail check to PO Box. The option is not available for Fast Check.

I have sent many screen shots to QB.  Its pretty simple.  Says CAN'T LOCATE ADDRESS.  QB does not recognize USPS delivery ad dresses.  Have used other services and the USPS with no problems.

Simple solutions is to allow users to NOT pick the QB address of choice and override like many other pay providers do.

I have screened shared with QB support many times.  They have no solution.  I have an easy solution.  Allow users to pick the mailing address that the USPS uses and stop forcing customers to use the address in QBO.

Pretty easy fix.

I don't know if this is the same issue you had, but I've been trying for days to add paper check as a payment method for a Vendor with Online Bill Payments (QBO.) The issue is when I get to Where should we mail this check to?, QB can't locate the address.

However, I finally figured out the glitch today, so maybe this will help others until QB fixes it.

• Address line 1 prompts for Street and number, PO Box, check locker, so I enter the street address, which happened to be a very generic address (100 5th Street.)
• Immediately a selection window opened up with a list of addresses, but only gave me 10 choices (most of which were located near me or in my state, but not the one I needed.)
• So, I filled in the City, State and Zip Code fields.
• Under Address line 1, it said Search and select an address from the list in red.
• There was no button for a drop-down list, so I backspaced and reentered the letter.
• The list popped up with the same 10 addresses, with no regard to the City, State, and Zip that I entered.
• I tried every variation of the address I could think of with no luck.
• I went on USPS to verify the address I had was correct. It was.
• I went to google maps and saw that the vendor actually shares a building with a USPS branch, so I copied the entire USPS address (including city, state, zip) and pasted it into the Address Line 1 field, and it immediately came up on the popup list.
• I entered my vendor's address the same way on Address Line 1, and it was on the list this time.
• Once I selected it, the red message went away, and the address displayed exactly how I entered it the first time.

So, it only worked for me when I entered the street address, city, state into the Address Line 1 field. I tried it with other addresses, and it seems that more unique addresses will pull up with just the street and number. But if it is a common address, you may need to enter the city and state as well on Address line 1. QB must use some sort of location tracker and lists addresses starting with those closest to you, but it only displays 10 results.

Hopefully QB fixes this. It's been extremely frustrating.

I am having the exact same issue. It's very frustrating. Why can't there just be a box to check that states the address has been verified and is correct? I never had this issue when Quickbooks used Melio. 

@Hstats 

You can sign up for a free Melio account to sync with QBO and get a $100 cashback.

https://quickbooks.intuit.com/learn-support/en-us/other-questions/contact-melio-qb-online-payments/0...

I can see the hurdle you've been through when fixing this issue with the QuickBooks Bill Pay mailing address, @Hstats.

Let me route you in the right direction of support to help sort this out.

But before that, you'll want to ensure that you've already verified that your USPS address is correct. If the issue persists, you can contact our Customer Support Team so they can investigate this matter further.

Here's how:

1. From the Search tab, click Contact Us.
2. Enter your question and select Continue.
3. Review and choose from the following: Have us call you and Chat with us.

Learn more on how to use QB Bill Pay by checking out this article: Learn about QuickBooks Bill Pay for QuickBooks Online.

Also, this reference can help you manage Bill Pay transactions in QuickBooks Online: Automatically match QuickBooks Online product transactions.

You can ping me a reply if you have any further questions about managing your bill pay. I'll always be ready to assist you. Stay healthy and hydrated.