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Anyone else having mailing addresses rejected because QBO bill pay can't find the mailing address, that the USPS has delivered to for many years?
Hey there, @89720624.
Thanks for taking the time to reach out to the QuickBooks Community. I hope your day is going great.
Would you mind sharing a screenshot of the error message you're receiving? This way, I can get a better look at what's going on and provide the best steps to get this matter resolved.
I also wanted to ask, has this address been an issue in the past for bill payments? The more details you can provide would be great.
I'll be sure to keep an eye out for your reply. Please let me know if you have any additional concerns. Chat with you soon!
Did you just encounter this issue today?
Hey Tori,
I am having a similar issue.
Please see attached SS as well.
You can signup for a free Melio account as a workaround
https://affiliates.meliopayments.com/quickbooks
If you can pay your bill with Melio, you can use it as the backup. You can also get $100 cashback to pay the first bill.
https://affiliates.meliopayments.com/cashback
I had posted already I was having the same issue. After several hours of back and forth with the fairly useless help team through the phone system, I was told that you cannot mail payment checks to PO Boxes anymore. Hopefully this helps anyone else dealing with this frustrating issue.
Have you tried Melio? As I know, you can still ask them to mail check to PO Box. The option is not available for Fast Check.
I have sent many screen shots to QB. Its pretty simple. Says CAN'T LOCATE ADDRESS. QB does not recognize USPS delivery ad dresses. Have used other services and the USPS with no problems.
Simple solutions is to allow users to NOT pick the QB address of choice and override like many other pay providers do.
I have screened shared with QB support many times. They have no solution. I have an easy solution. Allow users to pick the mailing address that the USPS uses and stop forcing customers to use the address in QBO.
Pretty easy fix.
I don't know if this is the same issue you had, but I've been trying for days to add paper check as a payment method for a Vendor with Online Bill Payments (QBO.) The issue is when I get to Where should we mail this check to?, QB can't locate the address.
However, I finally figured out the glitch today, so maybe this will help others until QB fixes it.
So, it only worked for me when I entered the street address, city, state into the Address Line 1 field. I tried it with other addresses, and it seems that more unique addresses will pull up with just the street and number. But if it is a common address, you may need to enter the city and state as well on Address line 1. QB must use some sort of location tracker and lists addresses starting with those closest to you, but it only displays 10 results.
Hopefully QB fixes this. It's been extremely frustrating.
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