card reader not populating fully

I recognize the inconvenience you have encountered with the credit card reader not working properly in QuickBooks Desktop (QBDT).  I know a fix to sort out this issue.

The possible reason why the credit card reader didn't work properly is due to some software updates.  You might want to check them out in your QBDT file. This can be sorted by unplugging and plugging back the card reader.

Moreover, you might also want to check out this article to learn about the features of QuickBooks Payments card readers and the programs or applications they work best with: QuickBooks Payments card reader features and compatibility.

Let me know if it works or if you have additional QuickBooks Payment queries by leaving a comment below. I'll check back here in this thread to assist you. 

yeah i've tried all the unplugging/replugging, restarts, etc. with no effect. we have multiple readers and all worked fine before the most recent update, now none of them work properly...

Thanks for getting back to the thread, @GRLinc. I'm here to provide further assistance regarding the issue with your card readers.

It's possible that there's a problem with your GoPayment app. This can be the reason why you're getting a problem with your card readers. To fix the problem, let's try refreshing your data. Here's how:

Android:

1. Press the menu at the top right.
2. Choose Settings.
3. Select Refresh Data and choose Yes.

Mac:

1. Select the menu at the top right.
2. Choose Help & Feedback.
3. Select Refresh Data and Refresh.

If you get the same result, I'd recommend uninstalling the app again. Then, reinstall it to improve the program's performance. 

If the issue persists, use this helpful article to fix issues with your card reader: Fix Issues with the GoPayment and QuickBooks Mobile App Card Reader.

I've also included this helpful article for a compilation of the commonly asked question while working with your payments account: QuickBooks Online and QuickBooks Payments FAQs.

If you have any other concerns with QuickBooks payments, please let me know by leaving any comments below. I'll be here to lend a hand. Stay safe!

i don't have gopayment that i'm aware of...

 I appreciate your prompt reply, GRLinc. I'm stepping into the thread to share more solutions to get your credit card reader up and working again.

To get started, make sure to have the latest version of your card reader for the best performance. You can go to its settings, then update it if necessary.

After that, please examine the card reader's connection to the computer and the software's installation. Let's also try unplugging and replugging the device again into the computer to narrow down the result.

If the issue persists, you might need to connect with our Payments Department for more support. A live representative can safely access your account, conduct some investigations, and quickly resolve the problem. 

Once everything is all set, you may start accepting payments using your most recent QuickBooks card reader. I'm adding this resource as your reference: Process payments with the QuickBooks Card Reader.

Please feel free to post again if you have follow-up questions while processing credit card payments in QuickBooks. I'm more than happy to assist you again. Have a good one!

We're having the same exact problem. Just started a few days ago following a software update. I've ordered the QB Card Reader that merchant services is peddling to see if that fixes the problem

Hi there, EL72392.

I appreciate you performing the software update to resolve the credit card reader not working properly issue. I'm here to make sure you can get this card reader working right away. 

To begin, I suggest making sure that your GoPayment app is updated to the most recent release. You also have the necessary system requirements to ensure the application is compatible with your setup and will help avoid unexpected behavior when using it. You can browse the Compatibility with programs and applications part of this article to see which apps operate best with your QuickBooks product: QuickBooks Payments card reader features and compatibility.

If the issue persists, you have to disconnect and then reconnect the card reader to your phone to restore accuracy in the connectivity between the app and the card reader. You can follow the steps below depending on the color of the app.

Green

1. Go to the Settings.
2. Click Card Readers, then disconnect.
3. From the Reader Actions drop-down, select Forget Reader.
4. Reconnect the reader.

Blue

1. Click More, then select Hardware.
2. From the Card readers, choose the card reader you want to disconnect.
3. Hit Forgot Reader.
4. Reconnect the reader.

If you continue to see issues with the card reader not working, I recommend contacting the GoPayment phone support team. They can review the reader and determine where the issue is coming from. 

Lastly, refer to this article if you need steps on how to issue a receipt with the QuickBooks Card reader: Process payments with the QuickBooks Card Reader.

Please know that you're always welcome to post if you have any other concerns with a card reader to quickly take payments, EL72392. I'm always here to help.

I am having the same issue on two accounts. Both of mine are on a desktop. Any idea how to fix this?

I am having the same issue on QB Desktop. Any suggestions?

no resolution yet...

Hello, Matt234.

Thanks for joining this conversation.

Are you having any specific error messages? Any additional information will help me provide the best resolution for your concern.

In the meantime, if you haven't tried the troubleshooting steps shared by my colleague in this thread, I highly recommend doing so. Those steps will help fix the issue you're getting with QuickBooks Payments card reader.

However, if you already performed those steps and the issue persists, I suggest contacting our Merchant Support team. They have special tools that can pull up your account and check the cause of this odd behavior.

To get their most updated contact information, please refer to this article: Contact Payments or Point of Sale Support. This also includes their Support hours.

I'm also adding this article about the features of QuickBooks Payments card readers and the programs or applications they work best with for future reference: QuickBooks Payments card reader features and compatibility.

Please leave a comment if you have follow-up questions about this or anything else. I'm more than willing to assist. Stay safe.

I am having the same issues with my QB Enterprise Desktop version.  It's not populating the billing zip code field and won't let me enter it without having to enter the entire credit card info.  This is frustrating because merchant services charges more for manual entry.  Viewing the widespread problem that started at the same time, this is a QB update issue that everyone is paying for.  

Hello there, @heymoeshell. I aim to ensure you'll able to resolve your issue regarding the card reader.

There is currently an ongoing investigation (INV-91024) regarding the issue of being unable to enter a Zip code when swiping a payment card in QuickBooks Desktop (QBDT). Please be assured that our Engineering Team is dedicated to resolving this matter with a suitable solution. We want you to know that fixing this issue is a top priority for us and we are committed to seeing it through until it is completely resolved.

As a workaround, you can receive payment through a browser inside the Merchant Service Center (MSC). 

That said, I recommend contacting our Phone support team to add you to the list of affected users. Once your account is linked, you'll receive an email notification when an update is available. Here's how:

1. 1. In your QBDT account, go to the Help menu and then select QuickBooks Desktop Help.
   2. Next, click Contact Us.
   3. Enter a brief description of your issue. Example: The zip code is not populating without having to enter the entire credit card info (INV-91024).
   4. Then, select Continue.
   5. Sign in to your Intuit account and select Continue and then Continue with my account.
   6. From there, select either Chat with us or Have us call you.

I'll include this helpful resource that you can use as a reference to determine the deposit speed for your product: Find out when QuickBooks Payments deposits customer payments.

You can always count on me if you have other concerns about managing your account. Just post a comment below and I'll get back to help you.