Does anyone else have issues with QB saying funds will be available and then they are not?

Hi there, 

I understand that getting paid is very important in every business. I'm here to help you.

In QuickBooks Payments, the default deposit speed for new users is up to 5 business days for the first 1 to 4 weeks. The purpose of this is to establish your account. You'll receive a notification once customer payments will be deposited much faster or you can check it by following these steps:

For QuickBooks Online

1. Go to the Gear icon and select Account and Settings.
2. Select the Payments tab.
3. Review the Deposit Speed section.

For other QuickBooks products, you can log in to your QuickBooks Payments account to review when a deposit was made. You can check this link for more details: Find out when QuickBooks Payments deposits customer payments

I know you already contacted our Support Team. I still suggest reaching out to them again and request to speak with one of the supervisors. They are the ones who can check the movement of the funds.

If everything's fine already, you can request to get instant deposits in QuickBooks Online.

Shoot me a reply if you need anything else. I'll be here!

If anyone else has had issues with QC holding their funds for extended periods of time and making excuses why not to release them please feel free to call my cell [removed] and share any legal resources you may have found. As a new subscriber to QB, my experience leads me to see them more as a racketeering venture whose business model is more focused on access to client funds and how they may manipulate them. Thank you

First of all as I said before when I signed up for your program YOUR CSR told me it was only the FIRST transaction that would be help for 5 days, then all others would be immediate. So your company screwed me there. Then after I contact your company on DAY 4 to make sure I'll have my funds on DAY 5, your company replied yes but they will be released as late as 5pm PST. I am on the east coast. If those funds come after 2pm EST I will not be able to meet my obligation to wire them back to the same person I received them from and for who you cost me a sale!!!! Then when I question YOUR COMPANY on that, you say you have to review some of my transactions before you release funds!!!!! What transactions??!! I never did any with YOUR STUPID COMPANY BEFORE!!!!!! This is an obvious illegal attempt to steal my funds. The stress you have caused me in the last few hours has wrecked my holiday spirit and caused me so much anxiety I will be suing your STUPID COMPANY. Too many times American corporations think they can do what they want to small businesses and get away with it. Not with me!!!! You sure better have a manger call me ASAP!!!!...oh of course when your office opens PST TIME!!! I'm sure you set up the PST time standard to take advantage of the time zone difference also. One corrupt company!!

I have googles other customer service issues regarding QuickBooks and I see many others have had similar experiences. Time for the California Attorney General to get involved I'd say!

https://oag.ca.gov/cfs

Alex,

Nightmare continues. After spending 2 hours on the phone with a QB CSR while she worked with whatever office that works with wires, I was told funds would be released 12/23 2020 4:59PM PST, which is 7:59PM on east coast where I am. Thusly, too late for me to use for my business. Of course at 8:26PL Eastern QB emails me to confirm release of my funds...IN 1-2 BUSINESS DAYS!!!!!!!!   A BUNCH OF CROOKS!!!! TRUST ME I'M MOVING FORWARD WITH CALIFORNIA ATTORNEY GENERAL'S OFFICE OF CORPORATE FRAUD!!!! Of course their customer service hours are limited!!!! What a miserable experience with this company!! And during the last couple days before Christmas. A real mood killer!!! Trust me, this is not over.

This is crazy. Same experience. They charged my client, and held the money up for some 45 days or something insane, so I reversed the transaction, and THAT batch deposit is now withheld, this all began in March. Now it says "no funds released" 

Hi there, r3alr3ckl3ss.

Welcome to the QuickBooks Community. I'll ensure to share some details on the typical payments process cycle and specific scenarios where holds occur. 

When something unexpected happens in your transaction(s), a hold may be placed on the funds. Here are some possible reasons why your funds are on hold:

• When your payment processing exceeds the established maximum dollar amount expected on your account. 
• When a transaction is processed after several authorization attempts and failures.
• When certain transactions require verification of your business type to ensure it is compliant with the Intuit Acceptable Use Policy.
• When our systems identify processing patterns that pose a risk to any of the parties involved: You, your customer or to Intuit. 

When funds are placed on hold, Intuit will try to contact you through the phone number you have provided on your merchant account. You'll receive an email with detailed instructions on what additional information is needed in order to complete our review. To see additional information, you can click this article: Understanding Payment Holds.

The time it takes to process payments can vary based on a number of factors, such as the time of day. That said, the customer payment usually reaches your deposit bank account within 2-3 business days of the transaction. It varies on the time you enter transactions, the bank you choose for payments to be deposited. It can also vary on how long it takes the bank to verify and process electronic deposits.

When clients pay online via credit card, the estimated time for payments to deposit is 5-7 banking days. While ACH payments will take a bit longer during your first month. You'll get your payments within 5 days for the first 1 to 4 weeks.

For additional information, you can click this article: Find out when QuickBooks Payments deposits customer payments.

If the payment is still not deposited within the given length of time, I'd suggest contacting our Merchants Services Support Team. This team is the best resource for such inquiries, as they're able to request account information to pull up your company and share sensitive information. They'll be able to further assist with determining the details of the transaction and why it is still on hold.

Please also refer to this article to see how QuickBooks Payments deposits work in QuickBooks Online: Common questions about payments deposits in QuickBooks Online.

Don't hesitate to post again here in QuickBooks Community if you have additional questions. I'll be right here to help. Have a great day!

I too will be contacting California department of justice, Attorney general Rob Bonta about this matter. If you idiots need to verify a business do it before costing us time and money. I now have lost both and will be going after lost wages. Time and money both add up!! I use this money to make money every day it has now been 5 days and i have yet to get an answer other then you should see it tomorrow. I will never allow qb to process any funds from here on out. And on a second transaction how the hell do you know what is a maximum amount??? see quoted below....I'm not a rocket scientist but wouldn't a simple question during sign up be What would your average maximum transaction be? And how about a security question? Id rather not give you thieves my banking and ssn or ein number to 5 different people every day on the sketchy links you send in your messages? 

• "When your payment processing exceeds the established maximum dollar amount expected on your account".

I don't know how they get away with it. they were withholding over $48K of money I earned. They gave me some bullcrap excuses and 15 questions to answer where 10 of them had nothing to do with my money being released. QuickBooks is holding onto any large sums so they can draw interest off of you as long as they can. I'm sure they lobbied congress to make this legal and congressmen and women probably own stock in QuickBooks. Whatever the case... this screws the small business owner big time. I would never in a million years use this process again, nor use QB/Intuit/ or any of their products ever again. 

Still waiting for a supervisor to call me

Hi there,

I understand that you’d rather work on something instead of waiting on the phone. I also recognize the importance of your funds in your business. Please know this isn’t the service I want you to encounter. 

Since this involves your deposits or funds, we’re unable to check it here for security reasons. I’d like to turnaround this experience by ensuring you’re able to speak with our representative. Just take note of our support hours so we can address you concerns on time.

Here’s how:

1. Go to the Help icon.
2. Select the Search tab and click Contact Us.
3. Enter a brief description of your concern.
4. Select either Start a chat or Get a callback.

I can see that my colleague mentioned about deposit speeds, you’ll want to read about when QuickBooks Payments deposits customer payments to know more. 

See these articles to learn more about payment holds and instant deposits in QuickBooks Online:

• Understanding Payment Holds
• Get instant deposits

This thread is still open if you have other concerns with your payments or any other QuickBooks-related concerns. Rest assured that I'm all ears and ready to help you out.

I've already been down that road for months now. Last communication I was told they paid me the balance due on my partial batch release, but I do not have a record of it in my bank deposits. I checked all QB bank deposits to see if it was added to another batch release and it was not. I asked for the date and batch number it was released to me and they literally say they don't have that info, but that it was deposited. Now what level of professionalism is going to respond like that?! Especially a financial services firm.  Basically I'm being told QB is going to just keep my money and I can go f myself. I'll make this a big problem for QB if they don't supply proof of payment or paying me. Once again WORST company customer service experience I've ever had. Now I don't need diagrams on how to contact support. I have many, many, many times over many hours to sort out the messes Payments made of my account. This is the last items to reconcile. I need a Payments supervisor to call me as I was promised in my last call to Payments customer service. Period!

Two weeks ago I was scheduled to have a call from a supervisor from Ops department ref my partial batch release. Still no phone call. I also know if I call the Ops department to remind them, they will put me through at least 30-60 minutes of questions to rehash absolutely everything before even attempting to reach a supervisor. Already happened several times. What is wrong with this company?!

I’m having very similar issues. $20,000 put on hold for review, then I received an email 5 days later saying it had been released… but the funds never made it to my bank. QuickBooks has now sent the transaction to review again (for the 4th time), and suggested I take it up with my bank and ask them to trace the transaction. I explained that the bank has no record of any transaction, didn’t initiate the transaction, and never received funds….so how can they trace the transaction? “Sorry sir, we’ll send it to be reviewed.”  They won’t allow me to speak with anyone up the ladder from customer service, and are telling me (as of today) to tell my client to ask his credit card company where the money went, when it has already been stated by Quickbooks that they received it. Also, it cost me a $602 processing fee. So, somehow QuickBooks was able to collect their fee and then lose my money. I keep reading that when merchants request their clients initiate chargebacks, their merchant account is closed by QB, and even more complications arise, so I’m afraid to go that route. They still haven’t provided me with an explanation for why the funds were reviewed to begin with. 
I’m totally screwed. 

I understand you're in a tough spot here, MCS605.

I believe that this should be easier since this process involves money and time. I'll take note of your experience with our customer support so we can submit proper feedback. We'd like to have this opportunity to help you in a more timely and efficient manner in the future. That said, we'd like to make up to you by ensuring you get the help you need.

Please know that we regularly review payments for security purposes. This will help protect everyone involved in the payment process. After submitting the requested information, we typically complete the review within 2 business days. Then, the funds will be deposited into your account.

To further check the status of the transaction, I'd still recommend contacting our Payments Support Team. They have tools that can pull up your account and track the payment in a secure session. 

To learn more about payment holds and how to prevent them in the future, you can read these articles:

• Why are my funds on hold?
• Understanding Payment Holds in QuickBooks Online

I'll be right here to continue assisting if you have any other concerns or further questions. Just post them below and I'll get back to you.

Thanks for the reply. 
As far as payment reviews go, and the statement that they protect everyone…I don’t feel protected at all. My account is in good standing and has been active for quite a while. Protecting me would include getting the funds I’ve earned, which I must have in my account in order to conduct business, to me in a timely manner. The client is protected by their credit card company. QB is conducting a review to protect themselves from liability or complications. I could understand if the review was conducted based on outgoing money from my account, but not incoming money. The review insinuates that I’ve done something wrong and am under suspicion. 

Additional information was requested by QB on 7/23. I was out of town, but immediately submitted the requested materials upon my return 7/25, as well as verbally confirming with a QB representative over the phone that I had done everything correctly. I was told the review would take 48 hrs. When 48 hrs was up, I called again and was told by another QB rep that she had never seen a review cleared within 48 hrs, and it would likely take 5-7 business days. I am consistently getting different info almost every time I call. 

I’ll try to contact the payment support team as you suggested, but the result of my conversation with a QB payments specialist today was that I got completely shut down. She told me there was no one with any authority greater than hers to speak to, that there’s no way to contact the review department directly, that she had done everything she could do, and was being advised by her supervisor to submit the issue to review again (for the 4th time!). 
The funds have not been deposited, and the rep I spoke with yesterday used the word “limbo” in regards to where the money went. This is not reassuring at all. 
The sum involved in this dispute is enough to really hurt my business. I can’t pay my employees, and I can’t fund the next stage of my project. The remedies suggested by QB have been redundant and ineffective. I can’t financially tolerate these kinds of issues. As far as I can tell, neither the client or I have done anything wrong. 
At this point I would like the money deposited right away, or the transaction voided altogether and refunded by QB to the client, including the processing fee. Then I can pursue a form of payment that will actually deliver my money. 

I appreciate your response and suggestions, but we are going in circles. 

Sorry to hear you're having same issues with QB. We're not the only ones. Yes you risk have Payments closed if you ask client to initiate dispute. I ended shutting of QB as my Payments processor so I could fell comfortable about my client pursuing a dispute. And plan on replacing them for online accounting task soon also. It's astounding how por their service is which a financial services product. They do in fact have a class action lawsuit in process at this time for charging hidden ACH fees. Another reflection on the company.

Despite the canned corporate responses I received from the moderator in this forum, not once have they proved helpful or accurate. Still haven't received a called from a Payments supervisor as promised as scheduled. At this point I need the moderator to provide me legal contact info for QuickBooks so I can seek a legal solution to the nightmare this company has caused my business. 

i am going through something similar. they are holding 7k of my payments due to them trying to deposit into an account that is no longer linked to my quickbooks account instead of the account that's active on my profile. WTH? now i've called and chatted MULTIPLE times and getting the runaround and different answers from every single person i talk to and nobody can help me apparently. i want my money released today. i need that to run our business. this is INSANITY. and i want to talk to the department that releases funds but they keep telling me 'that is a non customer facing department' OH HOW CONVENIENT!!!!!!!!!!!! i am LIVID.

@koco9192 

Try this method

https:// quickbooks.intuit.com/learn-support/en-us/payments/withheld-payments-solved-read/00/1124222

Thanks and sorry to hear what QuickBooks is doing to you...we aren't the only ones. The link you suggested isn't working for some reason. It says "document cannot be found". QuickBooks is already facing charges from another group in court because of these illegal corporate practices. They must have the worst senior management. I'm going to rally focus on bashing them and their senior mismanagement by name as much as possible in social media now. I'm also reaching out to national media sources to see if they'd be interested in a consumer rights story since there are many of us being screwed by QuickBooks. There utter lack of concern apart from their theft of funds is what's really motivating me to go after them in everyway possible. 

When the moderator reads this, I have a request. Whether than spewing some canned corporate response that hasn't helped me once in several months, provide me the contact info for your legal department so I can begin legal proceedings. I bet you don't provide it because you've been instructed not to. How do you find satisfaction tarnishing your professional image by working for such an unethical company. Reflects on you personally/.

I hear your sentiments,

We can see that you're working with our support, and for now, that's the best way to communicate with them. Since we can't see the details, I encourage you to let us know how that conversation goes.

Don't hesitate to reach out to us again if there's anything else you need.

You can't be serious with another canned response! I've been working with your support for months now and they refuse to tell me when they deposited my missing funds! Your "support" told me a supervisor was going to call me last month and never received a call. Now do something useful for me and give me the contact info for your legal department.