I've honestly lost over 10k in combined business, refunds and penalties because I either couldn't process payments, than after that, they put on hold and now this,  not being able to access my Funds while they're available. And to answer the question, I've tried figuring that out and as usual, no one knows anything and its either a transfer or an apology and finished off with a request to take a survey.

Any resolutions to this issue of transfers out of quickbooks checking not making it to the external bank?  I am having this same issue.  The phone number quickbooks support gave me 833-356-0391 is constantly busy.  I have two transfers that never made it to my main checking. 

Hello, Gigitarheel. I want to ensure that you'll be able to receive your money from QuickBooks Checking to your external bank account. 
 

I can provide more information regarding transferring funds from QuickBooks Checking to your external bank account. The standard time it takes for the transfer to complete is between 3-5 business days, depending on the banks involved. However, in some cases, it may take longer for various reasons, such as bank holidays, weekends, or any technical issues. 
 

If you want to ensure a faster transfer, you can use our instant transfer option, which is available for an additional fee. This option allows you to transfer the funds within 30 minutes. 
 

In case the transfer takes longer than expected, you can contact our customer support team, who will be more than happy to assist you. They can also provide you with updates on the status of your transfer and any other relevant information.
 

To connect with our customer support team to help you. You can chat with one of our representatives online, which is a quick and easy way to resolve your queries. Alternatively, if you prefer to speak to someone over the phone, you can schedule a call back at a convenient time. Our support team is highly knowledgeable and will be able to provide you with any information you need and help you with any technical issues you may be experiencing. 

Our support team is available from 6 AM - 6 PM PT (Monday - Friday) to ensure you get on hold with our customer support team on time.

If you have questions about QuickBooks Checking, you can check out this article. There, you can browse FAQs about checking that can help you find answers to frequently asked questions: QuickBooks Checking FAQ.

We are committed to providing you with the best possible service, so please don't hesitate to contact us if you need assistance. The Community is always open 24/7 to help you further. Have a wonderful day, and take care!

It is my understanding that you cannot access Green Dot outside of QuickBooks, that being said if you have an issue with the bank, QB gives you customer service for Green Dot, and they tend to not be able to solve anything    I have pending charges on my account for over a month and they continue to assure me that it will fall off and I just have to wait...2 more days lol.

I had contacted Support on Monday when it had been 5 banking days since my transfer request and the transfer had not shown up in my business account.  They escalated me to a different support group, then that person gave me a phone number to call.  I called the number, many times since Monday, and it gives a steady busy signal.   So, now its been 9 banking days since I transferred the money from the quickbooks checking account to an outside account, and the funds have yet to be received.  I have done a transfer before and it took around 4 days.  I am using the same accounts I have always used.  You mention in your post to use Autotransfer.  This option is not available to me.   At this point, I am going to be sharing that no one should use the quickbooks checking because it really seems like shady business.   Currently out $1800.00

Thanks - I really am not wanting to speak to Green Dot, but want quickbooks to properly honor a product that they offer.  I had read some of the other comments about Green Dot bank.  So, live and learn for sure! 

So... I'm new to this thread and this topic. BUT I just read an article about Green DOT being sued for bank fraud. https://franknez.com/green-dot-bank-now-faces-lawsuit-for-bank-fraud/

Unfortunately I have funds just floating around that I cannot access. They have left my external bank account but have to show up in my QB account. It has been 5 days. The number QB gave me to call is always busy. This is not good at all for small businesses. Worst service I have ever encountered and now I have a couple thousand dollars just floating around somewhere.

It's not the impression we want you to have of Green Dot Bank, garycryer.

Currently, we are investigating the transfer funds issue with QuickBooks Checking. Please be assured that our engineers are working diligently to resolve this problem.

I recommend contacting the Payments Support Team so that you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. To expedite the transaction, provide this investigation number INV-91195.

You can also directly chat with us through this link: QuickBooks Payments Chat Support.

Here are some articles that you can read to learn how to view your QuickBooks Checking monthly statements and export your transactions, deposits, or fees:

• Find transactions in the Merchant Service Center
• QuickBooks Checking FAQ

Keep me posted if you need further assistance handling your checks in QuickBooks. I'm always here to help.

Well I am finished "chatting" about this nonsense. I will be taking the logical approach and discontinuing the use of this trashy product. 

Let's see - QBO = non-GAAP compliant, inundates you with advertising, denies access to your own money, holds your data hostage so you can't move to another program, conspires with others to extort customers with respect to PCI compliance. Shall I continue? 

Day 5 and my money still has not posted.

Day 5 and my money still has yet to post. How can someone hold money like that legally?

This is what started my search about this today also.  There are pending charges referring to Amazon in my Quickbooks checking and I want more information.  We did NOT authorize any such transaction not did we attempt to connect any outside account to QB checking.  Just getting to the point where QB customer service refers me to Greendot was frustrating.  I've been referred to Greendot before and knew it would be useless. 

I have a new payment processor and will (hopefully) be divorced from Intuit by the end of the year. My advice is RUN Forrest RUN. 

Terrible is a very light way to put the experience with QuickBooks checking. They do not a dang thing about issues with their own product and lie to you when they direct you to call Greendot so you do only to have Greendot tell you to call QuickBooks. The bank account and everything related to it is a scam. No access to direct transfers out, no Zelle, no check writing, lousy daily spend and transaction limits, lousy ATM limit, lousy “cash advance” limit when it’s your own cash in the bank not an advance…. Should I go on??

I agree . I have dropped QuickBooks because of the fiasco they caused me through their QuickBooks checking ( green dot bank). However, I had a federal refund being sent to that account & also funds in an envelope). QuickBooks will not allow me access & my money is being held. Do you get info on how to go around q o to greendot bank?

I just called the back of my debit card and of course no one’s there how can talk do this I had some fraudulent charges on my account and it’s been almost 10 days and nothing is back in my account and of course I can’t get ahold of my bank cause it’s threw someone else quickbooks portrays a checking account threw them that’s actually not them I don’t understand how it’s even legal it should say green dot on the card not quickbooks and why isn’t there a direct number to green dot why do I gotta call quickbooks when it’s not them I’m pissed right now

What is fraud for $300, Alex? 

Lol

I understand the importance of your situation, Patgreen5121. I want to make sure the charges on your account get reviewed, and I'm here to redirect you to the best support group available to get this addressed right away.

To verify and further review the charges on your checking account, I recommend contacting our payments support team. I see that you already contacted them before, however, they're the best support available that is best at handling this kind of query. This will allow them to perform real-time support in a secure environment and waive them if necessary.

Once you're able to\ get hold of your account, here's an article to guide you in managing and using your checking account: Use your QuickBooks Checking account.

I'll be looking forward to any updates or additional queries you may have when managing your account. Just let me know anytime in this forum, so I can get you covered. Stay safe!

Thanks for your response but again I hit the link you sent and it says no ones available 

how can I access my routing number and account number?

Thanks for checking in with us, images by maureen.

Could you further elaborate on what routing number and account number are you trying to access? Are you trying to check the routing and accounting number of your QuickBooks Checking Account, QuickBooks Debit Card, or the bank accounts connected to your online banking? We would appreciate any information or screenshots you can give us to help us locate the problem.

Update me in the comments section below. I'm hoping to hear from you as soon as I can. Take care always!

They are not all available in that menu.  I would like all of them, it's a federal requirement to keep them for 5 years.  

Thanks for joining this thread, buzzysale44609.

Since none of the steps mentioned above did the trick, I recommend reaching out to a member of the QuickBooks Payments Support Team. They'll be able to take a closer look and further direct you on where to locate the information you're looking for. Here's how to contact the team:

1. Click Help (?) at the top right.
2. Select or type Contact Us.
3. Enter your concern, then choose Let's talk.
4. Choose a way to connect with us: Start a chat with a support expert or get a callback.

The following article provides these steps if you ever need them again in the future: Contact Payments Support

Please don't hesitate to reach back out if you have any other questions or concerns. I'll be here to help in any way that I can.