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We have two customers with very similar business names and when an invoice was entered for one of them the wrong customer was chosen. The invoice was mailed to the correct customer and they paid on the invoice. So when the transaction showed up on our banking dashboard the payment was matched with the invoice. While entering new invoices I caught the mistake. I want to fix the error but I am new to Quickbooks Online and don't want to make this error even worst. How do I move the invoice and the payment to the correct customer?
Solved! Go to Solution.
Hi there, @ lxsgreen.
You can edit the payment with the correct customer name and amount. You may open the payments and the transaction history to check the changes.
Here's how to do it:
Once done you can link the invoice to the payment and delete the incorrect payment.
I'm also adding this article that tackles how to let customers pay their invoices online for future reference: Take and process payments in QuickBooks Online.
That should get you pointed in the right direction. Feel free to get in touch with me if you need anything else. I’m always here to help. Thanks for dropping by and take care!
Resolving this concern is easy peasy, @lxsgreen.
You can simply edit the invoice and change the mistakenly selected customer to the correct one. This won't affect the invoice and payment transactions since you'll only change the customer. Here's how to do it:
Just in case you apply this payment to the wrong invoice, you can check out this article to learn how to fix it: How to fix a payment applied to the wrong customer invoice.
Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day!
Mark,
Thank you for your response.
So when I change the customer and click save I get the message below.
If I select yes the invoice moves to the correct customer but the payment stays listed under the wrong customers account and the status is "unapplied". How do I move that payment to the correct customer account so it can then be applied to the invoice?
Happy to see you back, @lxsgreen.
You can apply it to another customer by unlinking the payment. Once done, change the name of the customer. Then, link the Invoice to the correct one.
Base on the screenshot you've shared, click the Yes button. Once done, apply the payment to the correct customer.
I've added this article to know more about the process: Record invoice payments in QuickBooks Online.
You may consider checking this reference for your future task when you're ready to assess your business financials: Reconcile an account in QuickBooks Online.
I'll be here if you have other questions. Don't hesitate to let me know in the comment section. Have a good one.
Thank you for your response. I'm so sorry, I feel like this should be so simple but I can't seem to fix it as easily as the instructions make it. So I'm going to layout step by step what I am doing and seeing and you tell me where I am going wrong.
Step 1: Edit Invoice - Change customer name on invoice to the correct customer
Step 2: Message pops up - The transaction you are editing is linked to others. Are you sure you want to modify? I Select Yes
Step 3: I verify invoice is now showing under the correct customer
Step 4: I go back to the wrong customers account and the payment looks like this:
Step 5: When I select the payment to edit it and change the customer name I receive the following message:
Step 6: I select yes
Step 7: Then a screen appears with the amount received zero'd out:
Step 8: I'm not sure what to do from here and I'm scared i will make a mess of this, so I just exit out without saving the changes. Which then keeps the payment where it is at under the wrong customer.
I can see the invoice that needs to be credited. It's the first line item on the zero'd out screen. When I check the box for that line it applies the the amount in the "Amount to Credit" area as $-38,229.24 and the amount to apply area stays at $0.00. I don't want to select save and close because I don't want to mess this up further. Suggestions?
Thank you!
Hi there, @ lxsgreen.
You can edit the payment with the correct customer name and amount. You may open the payments and the transaction history to check the changes.
Here's how to do it:
Once done you can link the invoice to the payment and delete the incorrect payment.
I'm also adding this article that tackles how to let customers pay their invoices online for future reference: Take and process payments in QuickBooks Online.
That should get you pointed in the right direction. Feel free to get in touch with me if you need anything else. I’m always here to help. Thanks for dropping by and take care!
I can't thank you enough! This response helped to solve the issue. The invoice and payment are now showing in the correct customer account!
Thank you!
As soon as i start to change the name of the costumer, my transaction goes to 0. My problem is that i invoiced the costumer instead of invoicing my actual project. Can i add the invoice to my project?
Greetings, @Chantal787.
It's great to see a new face on this thread. Let's work together to help you add an existing invoice to a project within your QuickBooks Online account.
If the invoice is unpaid, review the steps below to add the invoice to the project:
For further details, check out this guide: Add existing invoices to QuickBooks Online Projects.
I hope this helps and does the trick for your business. I'm only a reply away if you need me. Take care!
Good morning
I have tried that many times and my invoice goes to zero every time. Could it be because the invoice is linked to an estimate?
Hey again, @Chantal787.
I appreciate you coming back with additional information about your problem.
To clarify, is there a payment linked to this specific invoice that you're trying to add to a project? If so, this could be the reason this is occurring in your QuickBooks Online account.
In this article, it states that, "When you add a paid invoice to your project, the invoice disconnects from attached payment and then invoice status changes to unpaid. After you edit the invoice, you'll need to avoid accidentally charging your customer twice. "
I'll be waiting for your response. I'll be back around shortly!
Thank you for your quick reply. No payment is linked to this invoice, just an estimate. When i try to change the client, it puts my invoice at zero right away and all my descriptions and prices disappear.
Thanks for providing some updates about this concern, Chantal.
I'm joining this thread to share additional insights about this automation in QuickBooks.
If you're editing an existing invoice that is linked to an estimate, it is a default action of the system to remove the details. This is after you select a different customer name and click the prompt that says "This will remove any link transactions". This signals the system that you want to start with a clean slate for the a new client.
This doesn't happen to invoices that were created without an estimate, as all the details are retained when the name is changed.
So, in order for you to correct this, you can delete the incorrect entries and create an estimate or invoice with the correct name on it. Also, you can use the projects feature to create invoices and keep track of your jobs.
See the following links to get started with projects in QBO:
Please visit us anytime if you have other questions or concerns with sales and projects. I'll be right here to help you further.
Thank you, it was done quickly and a mistake slipped in. We'll wait for payment then adjust
Thank you for your help
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