How to remove the Pay Invoice button on PDFs in QBO?

Good evening, @soundsessential. 

Welcome back to the Community! 

After reviewing your issue and researching possible solutions, there isn't a way to remove this button. I do recommend submitting feedback to our Product Developers so they can consider removing this in the next available update. 

Here's how: 

1. Go to the Gear icon in the top right-hand corner. 
2. Tap the Feedback option. 
3. Enter your suggestions. 
4. Click next to submit your feedback. 

I'm only a post away if you need me again. Have a wonderful day! 

Thank you for the quick response and information. That's messed up that someone at Intuit thought adding that button to all invoices regardless of using QB Payments or not was a good idea. It's clear why it's being done. It's wrong and messed up.

Feedback has been submitted. 

Also need assistance with this. It seems crazy that there would not be a solution to remove this!

I hear your sentiments, 102BooksQ. I'll ensure you can remove the pay button when emailing customer invoices.

If you're not collecting online payments, you can remove the option for customers to pay online and update your online delivery options. This way, the pay button will not appear when sending customer invoices. Let me guide you on how.

1. Go to the Gear icon.
2. Choose Account and Settings, then select the Sales tab.
3. Under the Invoice Payments section, uncheck the payments options checkbox.
4. Click on Save and Done.

After that, change the email options for invoices:

1. Go back to the Gear icon.
2. Navigate to Account and Settings.
3. Click the Sales tab.
4. Head to the Online delivery section.
5. Choose HTML from the Additional email options for invoices dropdown.
6. Then hit Save and Done.

Finally, when you're ready to record customer payments, you might want to review this material as your guide: Record invoice payments in QuickBooks Online.

Feel free to update us in the thread if you have additional questions when managing your invoices or other related concerns in QuickBooks Online. I'm always here to lend a hand.

This does not work. We do not have "Accept Online Payments" activated, so there is nothing to toggle off. It says:

Invoice Payments

Accept online payments - Activate

Payment instructions - No custom payment instructions added

Same here:

It's because Intuit makes 1% on the transaction if your customers pay that way. Frustrating that this was added.

Hello, 102BooksQ and soundsessential.

I appreciate all your efforts in trying the steps to work on your end. I'll share some steps on how you can remove the Pay Invoice button on your invoice PDFs.We can open your invoice, then click the Manage icon. After that, go to the Design section and turn off the Add payment link to PDF option at the bottom.

However, if you can't see this option as you didn't activate the online payments, I recommend reaching out to our technical support team. They will be able to pull up your invoice setup in a safe session and assist you further in troubleshooting this matter further. Here's how:

1. Sign in to your QBO company.
2. Select Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's Talk.
5. Choose Get a callback or Start a chat with our expert.

In addition, learn how to take and process payments in QuickBooks Online with QuickBooks Payments.

Feel free to comment below, if you have another query for pay invoices. I will answer your concern.

I submitted feedback but can you all push on a fix from your end as well? This isn't a new feature, it's a bug. And a solution isn't "accepting Quickbooks payment".

I am also frustrated by this update. I have found a work around I think.

1) Create an invoice like normal

2) once complete save and close the invoice creation screen

3) exit the invoice creation screen

4) toggle to Sales:Invoice and locate your invoice.

5) It looks like if you send the invoice from here it doesn't have a "pay invoice" button (I'm using the "Old" invoice layout)

I print all my invoices and if I print from there it doesn't have the button.

hope that helps

Kyle

Nice work Kyle. I concur, this workaround works for now. Go to Sales > Invoices, click an invoice and then from the More Actions menu on the right, choose Print and the (annoying, stupid, invasive, call it what you will) Pay Invoice button does not appear.

I think I have normally been making the invoice and then using the actions in the footer of the invoice (before closing it) to print the invoice and this resulted in the button appearing on the PDF.

Thanks for finding this Kyle!

Good day everyone,

Removing the Pay invoice button on PDFs in QuickBooks Online is now available. I'll be glad to walk you through the process.

When creating or editing an invoice, follow the steps below:

1. Select the Manage tab if the invoicing panel on the right is not yet open.
2.  Navigate to the Design section and scroll down past the Color, Font, and Template options.
3. Toggle off Add payment link to PDF.

See this article to learn more about the features available in the new layout: See what’s new with estimates and invoices in QuickBooks Online.

Furthermore, save this guide to personalize your sales forms according to your needs: Customize invoices, estimates, and sales receipts in QuickBooks Online.

If you have any other questions or issues concerning invoices and other transactions in QuickBooks, add them below. I'm always here to help.

Thanks Kyle. This worked for me as well.

Thanks Kyle. It worked for me as well.

This option does not appear on mine. WHY?

Really, all these forced invoicing changes broke the camels back for my business. After 5 years of QBO I am now searching for a more serious company. This new layout does not work well for my workflow. 

I'm concerned about how this situation affects you and your business. I'm here to share insights about the link option, @Altezza.

To have this option showing on your end, you can consider first connecting your QuickBooks Payments account to enable the view and send a link to your customer or add payment link to PDF.

Here's how you link your QB Payment account:

1. Sign in to QuickBooks Online as an admin.
2. Click the Gear icon, then select Account and Settings.
3. Select Payments.
4. In the Existing Account section, select Connect or Link Merchant Service.
5. Select the QuickBooks Payment account you want to connect to. Then select Connect.
6. Review the account info and make sure it's accurate. If everything looks good, click Connect.
7. Once connected, log out and sign back into QuickBooks Online. The option should now be visible.

If you need a guide in taking and processing your customer's payments online, check this article for assistance: Accept electronic customer payments.

Let us know if you have other questions about your invoices. We're always here to assist. Have a nice day.

From what I can tell, this method only works if you are using the new "Modern" Template. Even then, it didnt show up for my client. If you are using a custom or old template, the "Pay" button will show up on all PDF versions of the invoice. 

"To have this option showing on your end, you need to consider first connecting your QuickBooks Payments"

I have to add Quickbooks Payments to disable the payment link?

I don't want to add Quickbooks Payments. I don't want to use Quickbooks Payments.

I don't want the button on there either. I want the button removed. I don't like it. I don't want to use it.

This option does not appear on my interface.

Please confirm that I don't actually have to first sign up for Quickbooks payments before removing the button to accept payments because that would be really stupid, wouldn't it?

It doesn't work for me no matter which template I use.

These options do not appear for me.

YOU HAVE TO BE JOKING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

You can remove the Pay invoice button on PDFs in QuickBooks Online (QBO), BizzyBee2024. Let me guide you through the process.

Here's how:

1. Open an existing Invoice.
2. Click the Manage tab if the invoice panel is not showing.
3. Hover over to the Design section and scroll down past the Color, Font, and Template options.
4. Toggle off Add payment link to PDF.

If the issue persists, we can do a browser troubleshooting steps. Sometimes, older or corrupted caching files can cause problems in your web browser.

To begin, please log in to your QuickBooks Online account using an incognito window. Depending on your browser type, you may refer to the keyboard shortcuts provided below:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

When this works, you may proceed to clear the browser's cache. This removes its stored cache to ensure the program performs efficiently. I recommend using another supported browser or device if you still encounter the same challenges.

If performing the steps above doesn't work, I recommend contacting our support team. Here's how:

1. Log in to your QuickBooks Online company.
2. Select Help (?).
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

You can also visit this link to learn how to personalize and add specific info to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Please feel free to leave a reply if you have any further questions about managing your invoices or any QuickBooks-related concerns. We're available to assist you 24/7.