The process is be prepared for the most aggravating series of chat and e mail tag with people who can't do squat about it, and who transfer the issue to someone else, probably with gross errors in the actual issue.  I actually had them transfer three payments via ACH to an account not provided to them by myself or the vendor.  How this could have happened I have never obktained anything that approaches a valid explanation.  After at leat 60 interactions over a months time, I was fortunate to get the two larger transfers returned to me, but they say they can't do squat about the third.  You know what that means?  I had to pay the vendor again, and Melio won't tell me where the original payment went, or where they got some routing information from that is not my vendor.   

I would suggest using any method of payment other than Melio.

I have had more than 60 chats and e mail exchanges with Melio for ACH payments that apparently went to an account not provided by me or the vendor,, and after more than a month,, they said, we don't have the money, the receiving bank will not respond, so guess what, I had to pay the vendor again via alternate means.

Melio "chat" support connects you to someone who can't really do anything, knows nothing about accounting, and attempting to resolve a payment issue is the most annoying waste of time I have experienced in 40 plus years of accounting.

I wish I could help, but from my experience, you are in for an endless exchange of chats and e mails, and the chances of a satisfactory outcome are not good..  They actually transferred three payment via ach to a vendor I had not provided banking information for, the vendor claims they never did, and never received the funds.  Since the funds were gone from my account, I didn't know anything was wrong until a monthly statement failed to show the payments.

After more than a month and at least 60 different interactions with Melio "support"  I did get 2 of the payments back, but they say there is nothing more they can do????

Biggest dog and pony show I have ever experienced.

Melio or someone still has some of my money, and I had to pay the vendor again.

Good advice if you want to get a big runaround, and no satisfaction to their mis-routing of funds withdrawn from your account.  After more than a month and more than 60 exchanges with Melio support, I still have funds gone from my account and not received by the vendor.  I had to pay the vendor via alternate means to bring my account current.

Gee, you can "chat" with someone who can really do nothing but tell you they will probably have to pass your issue on to someone who can actually do something.  With any luck, they will get back to you in a few days and tell you it will be another thirty days until they will even consider doing anything.

Meanwhile, I suspect your vendor is not particularly happy, but will understand.

Just consider yourself lucky they didn't send three payments via ACH to some bank account certainly not provided to them by me, allegedly by the vendor, who never got the payment.  But hey, heaven forbid they disclose where the money went to protect "privacy and security" without a subpoena.

In my experience, their "security and control" of your funds is on par with a porcelain piggy bank.

How can anyone actually take Melio seriously when they don't have a field in the vendor profile for the single most important information for proper application of payment, namely customer ID/account number.  Who designs this stuff?

Intuit should be embarrassed and ashamed to have partnered with this group.