Merchat Account - AMEX fail to import correctly

Good Afternoon, @RangerZ. 

To receive the best explanation and solution to your question, can you please provide me with a screenshot or additional information about the error you're receiving, within your Merchant account? Once I've gathered this information from you, I'll be able to get a better understanding of why you're receiving an error. 

In the meantime, you can check out this article about QuickBooks Payments that can help you and your business in the future. 

I want to ensure that you get this resolved as soon as possible. I'll be back around shortly. 

Thank you, 

The pink banner with red text is what I am trying to resolve.This is toggled on or off when clicking on the "Actions" button for the line.

Please review the link in your post.  It has an error in it.

I appreciate you getting back to us and providing a screenshot on your concern, @RangerZ.

There are different causes why you're receiving this error. Below is the list of them:

• The invoice is already partially or fully paid in QuickBooks.
• The invoice you are attempting to modify is on or before the closing date.
• A damaged payment method in QuickBooks.
• A damaged "Check" payment method in QuickBooks.
• Account Receivable issues.

Depending on what the error cause, you can check out this article for the corresponding solution: Error in Merchant Deposits "A payment you are trying to download can not be matched or recorded."

Also, please know that this issue has been resolved via a Payments Server update. The ability to Dismiss transactions is available to resolve this issue.

As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.

Feel free to leave a comment below if you have additional questions. I'll be around to provide further assistance. Have a good one.

So, It appears we did not ave American Express or Discover sent up as Payment types.  Adding this seems to have fixed the issue, sort of.

So there were 2 transactions in the batch, 1 MC and the AMEX.  The MC originally went to Payments to Deposit and sat there.  Not sure why, but high level, the batch did not appear to stay together.

Reprocessing the AMEX (which is just opening the merch account window) put the AMEX into the register As Accounts receivable as Opposed to Undeposted funds .  We manually made a deposit for the MC transaction and it now shows in the register, but as a separate line item and different date and no Payee.  This may make reconciling the account more difficult. 

So, what, if anything do we need to do to accept a Debit card?  Do I need another Type setup.

Hey there, RangerZ.

I'm happy to provide you the steps to add and accept your debit card (bank account) please follow along below.

There are two ways to connect your bank account in QuickBooks Online. You can either go through the Accounting tab or via the Banking tab.

To create a new account through the Accounting tab. Here’s what you’ll need to do:

1. Click Accounting in the left navigation panel then click Chart of accounts.
2. Click New at the top.
3. In the Account Type drop-down, select Bank.
4. In the Detail Type drop-down, select the type of account you want to create.
5. In the Name field, enter a name for the account.
6. (Optional) In the Description field, enter a brief description of the account.
7. (Optional) In the Balance field (not available for all account types), enter an opening balance for the account. Then in the as of field, enter the date of the balance.
8. Select Save and Close.

If you have any other questions, feel free to post down below. Thank you for your time and have a nice afternoon. 

Please review my initial post and related categories assigned.  You will find this is a Desktop post.

Please also point me to the FAQ or guide for Desktop which cover this specific configuration.

Connecting your AmEx account with QuickBooks is my priority, @RangerZ.

There are two ways to set up your account: Direct Connect and Web Connect. I can guide you in doing so.

Connect through Direct Connect

1. Go to the Banking menu.
2. Choose Bank Feeds.
3. Select Set up Bank Feeds for an account.
4. From the Enter your Bank’s name field, enter and select your bank.

   • If you're enrolling for the first time, select the Enrollment site link. 

   •  

     However, if you're already enrolled:

     1. Click Continue.
     2. Enter your Online Banking ID and Password.
     3. Choose Connect to connect your QuickBooks to your bank’s server.
     4. Select the bank account you want to connect
     5. Click Finish after the connection finishes.

Connect through Web Connect

1. Go to the Banking menu.
2. Choose Bank Feeds.
3. Select Import Web Connect File.
4.  Follow these steps to connect your account.

Once you're able to successfully connect your bank, QuickBooks will automatically download your transactions. You can refer to this article for more detailed instructions: Set up bank accounts for Bank Feeds in QuickBooks Desktop.

Also, I've added these articles to learn more about managing your bank transactions:

• Add and match Bank Feed transactions
• Edit Bank Feed settings for bank or credit card accounts

You can always tap the Community Team if you more help in managing your bank transactions. As always, assistance is just one comment away.

@IamjuViel- It appears you did not read this post and did not understand the Question. 

@Mark_R  - Can you please pick this back up, you pretty much nailed the issue, but I want to make sure I am covered for debit cards.

Hello again, @RangerZ.

To help ensure you're covered to accept debit card payments, let's go to the Customer & Vendor Profile Lists to add the payment method.

Here's how:

1. In your QuickBooks Desktop company file, tap the Lists menu at the top bar to select Customer & Vendor Profile Lists, and choose the Payment Method List.
2. This will take you to a page where you can add the debit card.
3. Scroll down to the bottom and click the Payment Method drop-down to select New.
4. Next, enter the name of the card in the Payment Method field and choose Debit Card for the Payment Type. When you key in the payment mode, make sure the Payment Method and Payment Type matches.
5. Click OK to save the changes.

Here's an article that covers all the details about adding, editing, and disabling a payment method: Add or modify the accepted credit card types in QuickBooks.

For future reference, the following links provide an overview of the payment types and articles of the processes you can perform when using the Payments feature.

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Visit the Community again if you need some help with QuickBooks. I’m here to lend a helping hand and make sure you’re taken care of. Enjoy the rest of the day.

@Rasa-LilaM @Mark_R

My frustration is high with the failure of people to read and the "run on" responses from Intuit employees that offer much in verbiage but little in usable content.

@Rasa-LilaM  Quoting myself - "So, It appears we did not ave American Express or Discover sent up as Payment types. Adding this seems to have fixed the issue, sort of."

It should be clear from my reply that I have already added a payment method, so your content is generally extraneous, and for some reason duplicated.

What would be relevant is indicating which of these items (MasterCard, Visa, AMEX and Discover)  need  a Debit Card try created or if a single generic entry covers then all.  You should know, you process these transactions.  Can 2 MasterCard entries happily coexist, one for credit card and one for debit card?

The link you offered is not included but I believe is this, but is also superfluous and more importantly not the content I need. (Best Practices)

As it appears one can not enter a name twice, and it not clear how the linking works, how should a MasterCard\ Debit Card be entered if there is already a MasterCard credit card configured? 

Thanks for getting back to us, RangerZ.

The Merchant support team will be your number one resource for this. I'd suggest reaching out to them so one of our payment support specialists will be able to explain in detail your concern if it's possible to connect both debit cards and credit cards on Mastercard.

Here's how to contact them: 

1. Go to this link: https://quickbooks.intuit.com/learn-support/en-us/payments/contact-payments-support/00/376458.
2. Select QuickBooks Online with Payments & Merchant Service Center.

I'd appreciate it if you'd update me on how the call goes. I want to make sure everything is taken care of for you.

@GlinetteCI had a 2 hr phone call with them the first time AMEX failed and they did not suggest that the Payment Method may be an issues forgive me if I am skeptical. 

The system must accept both or the payment portal should not offer both.

We are pretty unhappy that chat is our only support option at this point.

I will keep you posted to close this loop.

EDIT

First impression not good.  Open the Chat link, it goes to a form which only accepts about a hundred or so chrs.  I tell it I am not a robot and get redirected to a blank page at this URL:

https://help.quickbooks.intuit.com/live/engage/message