My ach intuit fees were always 50 cents per transaction now i see today they are different why?

Hi there, @modernlandscape.

Thank you for posting here in the Community. Let's get you over to the support to verify the increase in the payment fees.

I know that you need to get hold of someone regarding the changes to the ACH fees. However, the Community is a public forum, and the ability to review the charges is unavailable.

I'd suggest contacting support via chat. Our Support Team has access and tools unavailable to me so that your information is kept secure and private.

You can reach them through this page (click Chat with us under QuickBooks Payments): Contact Payments or Point of Sale Support.

Please note that our Customer Support Team is available from 6 AM - 6 PM PT only (Monday - Friday).

For more information about QuickBooks Payments fees, as well as some details about instant deposits, I recommend the following articles:

• Understand Intuit charges on your credit card or bank statement
• What are the fees for QuickBooks Payments?

Let us know if you have any other concerns about the charges on your account. We're here to help.

@modernlandscape 

You may have other options to accept ACH payments for free.

Were you able to get your fees back down? I tried chat support today and it was dreadful.

Mostly because Intuit Payments lost my trust already by forcing us into the new price structure in the first place (we've been a merchant service customer for 10 years). So I wasn't about to authorize a chat rep to review my account for better rates and find out later that I could have opted out of this new price structure if I 'hadn't made changes to my account'. Its frustrating and a waste of my time having to deal with this. Loyal customers should be a top priority. 

Quickbooks is now charging a 1% transaction fee for all ACH Payments, up to $10, on each and every transaction. For this price, they are giving you next day deposits. You don't have to want next day deposits, or even ask for next day deposits, but you will get them and you will pay the fee if you accept ACH payments through QB. They are "making it easier for you to keep tabs on your money and manage your cash flow". This is the web link to the communication we received in March. 

https://e3.intuit.com/pub/sf/FormLink?_ri_=X0Gzc2X%3DAQpglLjHJlTQGtzgALbMj3GG8Mu2zawlUkgza5IBivNzg2l...

I just noticed every transaction I am being charged $10 which is ridiculously high, I plan to change this service, its a pain getting in touch with QB support. who has the time to sit and wait for someone to chat, a phone call should have been an option to get help instantly.

I have been a customer for last 6 years. I dont want this instant deposit service. give me an option to opt out.

i have never signed up for it in the first place.

Hello there, @Asma Ali.

Please know this isn't what I want you to feel about using our QuickBooks Payment. Allow me to share with you some insights about the charges you get.

Last April 12, 2021, bank transfer (ACH) payments will be charged a 1% transaction fee (max$10) per transaction. QuickBooks Payments charges a fee each time you process a transaction. Fees also depend on how you processed the payment.

Also, there will be no charges for credit card or debit card payments. They will be still deposited at current rates.

Here's an overview of fees and plans for QuickBooks Payments for more details: What are the fees for QuickBooks Payments?

Moreover, you can request a rate review to see if you qualify for a more favorable pricing plan. To get a rate review, you need to meet all the requirements listed below: 

• Processed an average worth of $7,500.00 in credit card transactions with us in the last three months.
• The account is on a paid monthly fee plan.
• Processed credit cards with QuickBooks Payments for at least the last three consecutive months.
• Your account doesn’t currently have funds on hold.

For further insight, you can check out this article: Request a rate review of QuickBooks Payments discount fees.

Also, with regards to the support, we offer, chatting with our experts is the only way to contact QuickBooks Payments Support Team. This to ensure we cater to all our customer's needs. The following link will walk you through the steps to get in touch with the team: Contact Payments Support.

Additionally, our funding speed and cost are updated to be in line with the market standards. For more insights, you can refer to these articles:

• Get started with QuickBooks Payments
• Keep cash flow strong with faster deposits.
• Common questions about payment deposits in QuickBooks Online

You can reach out to QuickBooks Community again if you need additional assistance. Simply click reply, and I'll get back to you as soon as I can. Have a good one.

@Asma Ali 

It is their new policy. You may have other payment processor options to accept ACH for free.