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arwells57
Level 3

Online ACH payments

I am not sure I understand bill pay online.  I want to pay a vendor using ACH.  Without paying extra can QB online pay a vendor using ACH and if so how do I set it up?

Solved
Best answer February 01, 2023

Best Answers
Angelyn_T
QuickBooks Team

Online ACH payments

You're in the right place, @arwells57. I'm here to share some insights about paying bills online with QuickBooks.

 

You can pay your bills via ACH directly and hassle-free using Online Bill Pay. QuickBooks Online (QBO) works together with Online Bill Pay to let you:

 

  • Pay bills electronically within QuickBooks Online.
  • Pay vendor bills directly from within QuickBooks Online with ACH (bank transfer) or a paper check.
  • Record payment transactions accurately and automatically in QuickBooks Online

 

To get started, you need to sign up for Online Bill Pay by following these steps:

 

  1. Open QuickBooks, then go to the Apps menu.
  2. In the search field, search Bill Pay.
  3. Select Bill Pay for the QuickBooks Online app card.
  4. In the app card, you'll notice two buttons. Select Get Bill Pay.
  5. Once on the Learn More page for Online Bill Pay, select Get Started.
  6. Enter your company information, then Next.
  7. Now, follow the prompts to connect your bank account, then hit Next.
  8. Enter your personal information, then Next.
  9. Lastly, answer a few identities check questions. If you have issues with this process or are declined during the identity check process, contact Intuit's Care Support.

 

Although there is no monthly subscription fee for this service, you will be charged a transaction fee for each payment you process.

 

I'm adding these materials to know more about this feature:

 

 

I appreciate you for reaching out today. If you have follow-up concerns, let me know by leaving a comment below. I'm always here to help. Wishing you a good one!

View solution in original post

Fiat Lux - ASIA
Level 15

Online ACH payments

@arwells57 

You can signup for a separate Melio account for free to integrate with QBO and pay your bills for free by ACH.

https://affiliates.meliopayments.com/pricing

 

View solution in original post

16 Comments 16
Angelyn_T
QuickBooks Team

Online ACH payments

You're in the right place, @arwells57. I'm here to share some insights about paying bills online with QuickBooks.

 

You can pay your bills via ACH directly and hassle-free using Online Bill Pay. QuickBooks Online (QBO) works together with Online Bill Pay to let you:

 

  • Pay bills electronically within QuickBooks Online.
  • Pay vendor bills directly from within QuickBooks Online with ACH (bank transfer) or a paper check.
  • Record payment transactions accurately and automatically in QuickBooks Online

 

To get started, you need to sign up for Online Bill Pay by following these steps:

 

  1. Open QuickBooks, then go to the Apps menu.
  2. In the search field, search Bill Pay.
  3. Select Bill Pay for the QuickBooks Online app card.
  4. In the app card, you'll notice two buttons. Select Get Bill Pay.
  5. Once on the Learn More page for Online Bill Pay, select Get Started.
  6. Enter your company information, then Next.
  7. Now, follow the prompts to connect your bank account, then hit Next.
  8. Enter your personal information, then Next.
  9. Lastly, answer a few identities check questions. If you have issues with this process or are declined during the identity check process, contact Intuit's Care Support.

 

Although there is no monthly subscription fee for this service, you will be charged a transaction fee for each payment you process.

 

I'm adding these materials to know more about this feature:

 

 

I appreciate you for reaching out today. If you have follow-up concerns, let me know by leaving a comment below. I'm always here to help. Wishing you a good one!

Fiat Lux - ASIA
Level 15

Online ACH payments

@arwells57 

You can signup for a separate Melio account for free to integrate with QBO and pay your bills for free by ACH.

https://affiliates.meliopayments.com/pricing

 

KevinG2
Level 1

Online ACH payments

Is it possible to pay multiple vendor invoices with one ACH Payment?  Thanks!

SirielJeaB
QuickBooks Team

Online ACH payments

UnitedThanks for joining the thread, @KevinG2. Allow me to provide the steps for paying multiple vendor invoices with one ACH Payment in QuickBooks Online.

 

You can pay multiple vendor invoices with one ACH Payment, Kevin. I'd be happy to show you how:

 

  1. Select the + New button.
  2. Under VENDORS, click Pay bills.
  3. Check all the vendors you want to pay.
  4. Hit Schedule payment online.
  5. Proceed with the onscreen steps, then choose the ACH payment.

 

Visit this article to help you track and manage bills in QuickBooks Online: Enter and manage bills and bill payments in QuickBooks Online.

 

It's a great pleasure to assist you. Anytime you need assistance with managing your vendor invoices or any QuickBooks-related concerns, feel free to drop by again. Have a nice day!

VHale13
Level 2

Online ACH payments

Hello all, 

 

I have read through the Online ACH payment information provided in this feed and I still am having a problem. 

Performing the following steps; 

 +New

Pay bills

Online payment mode off 

All payees due appear (47) 

When Online payment mode is on 

Only 38 payees due appear

There are no filters applied on either mode. 

 

Why is this happening? 

 

Thanks 

 

 

 

 

ChristineJoieR
QuickBooks Team

Online ACH payments

I recognize this was a challenging experience concerning the payment dues, @jgl1955. What we can do is, call our support team again in QuickBooks Online for account validation.

 

One of the possible reasons payment dues aren't appearing is that some don't have an online payment mode set up. Since we haven't access to your accounts, our phone agent has devices to view the status of your ACH payment account.

 

With that, I encourage you to call our support team again to investigate this further.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select the Help (?) at the top right.
  3. Select or type Contact Us.
  4. Enter your concern, then select Let's Talk.
  5. Choose a way to connect with us:
  • Ask the community to get assistance from businesses like yours.
  • Start a chat with a support expert.

 

If you decide to change your bank account for QuickBooks payments, I have this link that guides you along the process: Change the deposit bank account for QuickBooks Payments

 

If you encountered rejected ACH payments, let me present you this article consisting of a list of errors and available fixes: Fix rejected ACH payments or fees in QuickBooks Payments.

 

I'll be here if you have other concerns with your ACH payment. Let me know in the thread below. 

jgl1955
Level 2

Online ACH payments

I just wrote a lengthy reply... posted it... and got a message saying... "error, post didn't work."

QB does not take ACH payments. Sadly, their web site continues to say they do... but their representatives say they don't.

Fiat Lux - ASIA
Level 15

Online ACH payments

@jgl1955 

Signup a separate Melio account as I mentioned earlier. You can pay your bills with ACH for free.

jgl1955
Level 2

Online ACH payments

I signed up for a Melio account... and it didn't sync with QuickBooks Online... so Melio wasn't the solution either.  However, I found the solution to why QuickBooks wasn't accepting an ACH payment: the customer's bank was blocking transactions with QuickBooks. So, it turns out it wasn't a QuickBooks issue! Another thing I discovered... after calling QuickBooks (8 separate times), I could never get an answer... but, by using the CHAT function, I was able to communicate the issue, and within an hour they found the problem. Yea! Thanks everyone for your help... this was a tough one to uncover.

Kevin_C
QuickBooks Team

Online ACH payments

Thanks for updating us on this, @jgl1955.

 

I appreciate you for contacting our chat support team to assist you with syncing Melio to QuickBooks Online. I'm also glad to hear that they were able to help you fix the issue you're having.

 

Feel free to reply here or create a new thread with any other QuickBooks-related questions you may have. The Community's always here to help. Have a great day!

Rapidcleaning
Level 1

Online ACH payments

I am trying to allow customers to pay their invoices online via ach.  When I am in the Edit Customer area and try to select l

Bank Transfee (ACH) in the Online Payments area it says it looks like I already have a payment account with Quickbook that needs to be updated  to enable the feature, close and reopen QuickBooks so it can update the account.   I have done this and it still doesn't work. Please help

DivinaMercy_N
Moderator

Online ACH payments

Hello there, @Rapidcleaning. I want to ensure that your issue regarding online customer payment will be sorted out.

 

To start, we have to make sure that you've signed up for QuickBooks Payments service so you'll able to process customer payments online. You can verify it on the Accounts and settings page. Here's how:

 

  1. Select the Gear icon and choose Accounts and settings.
  2. Next, click the Payments tab.
  3. From there, check if you see your Merchant details. 

 

Once confirmed, we can perform some troubleshooting steps to determine if the error you get is a browser-related issue. We can start with running your account via incognito mode since this does not store cache files that might cause odd behaviors when running web base programs. Below are the shortcut keys you can use:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + N
  • Safari: press Command + Shift +N

 

Once signed in, open your customer profile again and edit the payment details. From there, check if you can now select the ACH without issue.

 

If this works, go back to your regular browser and clear the cache to eliminate piled-up files that might cause the error. If the same thing happens, I recommend reaching out to our Merchant support team to further investigate the issue. They can pull up your account in a secure place and help you get rid of the error. 

 

For reference, check out this article: Take and process payments in QuickBooks Online with QuickBooks Payments.

 

I'm always here ready to lend a hand if you have other concerns managing your customer's payments, please don't hesitate to leave a reply below. Have a good one, and stay safe. 

robrae
Level 1

Online ACH payments

I am looking for an option other than Melio - I've read horrible reviews so I'm not comfortable using Melio

robrae
Level 1

Online ACH payments

What other options are there than Melio?  I've read many horrible reviews and am not comfortable using their program.

Kevin_C
QuickBooks Team

Online ACH payments

Hello there, @robrae. I'll lend a hand in finding a program to pay your bills electronically in QuickBooks Online (QBO).

 

QuickBooks integrates with hundreds of third-party software developers. While I’m unable to recommend an app, I can route you to the website where you can look for an application specific to your business needs. From there, you can integrate the app into QBO. 

 

Here's how:

 

  1. Go to this link: Apps help QuickBooks run better.
  2. From there, enter a keyword in the Search field. This action will display a list of apps.
  3. Select one to show the full details of the app, and scroll down to see customer reviews to help you decide which app is best suited for your business type and needs.

 

Moreover, you can use these steps inside your account:

 

  1. Log into your QBO account and select the Apps menu.
  2. From the Find Apps tab, use the search bar and enter the keyword to look for an app.
  3. Choose an app from the list.

 

Otherwise, you can look for a third-party app that offers online bill payment solutions in QBO outside the QuickBooks website.

 

On top of that, check out this article for additional guidance on handling your business expenses: Enter and manage bills and bill payments in QuickBooks Online. Simply navigate to the Record payments towards bills section for relevant steps in paying your bills in QBO.

 

Please don't hesitate to reply to this thread if you have any other questions regarding handling your bill payments. I'm just around to help.

Fiat Lux - ASIA
Level 15

Online ACH payments

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