QB holds on payments

Let me provide you information about this, jlkramer9.

For new QuickBooks Payments users, the first few payments take a bit longer to process while we set everything up. However, if you see the word "Withheld" in the Method column when logging in to your Merchant Service Center, that payment is on hold and we're reviewing it.

A hold may be placed on the fund when something unexpected occurs in your transactions. 

Here are some common reasons for holds:

1. When your payment processing exceeds the established maximum dollar amount expected on your account.
2. When a transaction is processed after several authorization attempts and failures.
3. When certain transactions require verification of your business type to ensure it is compliant with the Intuit Acceptable Use Policy.
4. When our systems identify processing patterns that pose a risk to any of the parties involved: You, your customer,or to Intuit.

You'll receive an email with detailed instructions on what additional information is needed in order to complete our review. Usually, this will take 2 business days for the review to be completed. Please read through this article for more information: Understanding Payment Holds. 

In case a customer's credit card payments are charged twice, please read this article for your reference: How to Correct A Customer's Credit Card Payment That Was Processed Twice By Mistake.

Please reach out to us if you need anything else. We'll be right here to help.

My contractor sent a bill for  on 7/17, a Friday, which I partially paid, on the following Tuesday. I made a partial pmt. because it was the first ACH payment for me, and it was the first ACH receipt for "the Bottom Line Construction, LLC", and we wanted to see it work. They received the deposit on the 28 or 29th, 5 or 6 days later, which was not unreasonable for the first attempt. I made another payment, on 7/31, Friday,  for which I got a receipt dated 7/31, from QB (ID#"aoer*iob"), which cleared my bank on 8/3, Monday. Today is Tuesday, Aug. 11th, and they haven't received the funds. I have spoken to 6 on-line agents of QB, and they haven't been able to offer any explanation, or been able to return the funds, if the size of the transaction doesn't meet whatever standards QB wants to enforce. There has been no means presented by any QB employee to move forward, and if this doesn't fit QB Acceptable Use Policy, then return the funds from whence  Intuit withdrew them, and let us move on. Jeffrey L. Kramer and Kramer Family Associates, LLC have been QB and TurboTax clients for 25 years or so. Kramer Family has an Intuit Merchant Account(or 2), and shouldn't be so hard for you to find, with all of my access information. It just seemed that your employees had no idea how to proceed toward a resolution, Bottom Line and I have been in

touch with you for hours, everyday since last Thursday.

Anyway, thanks for getting back to me.

This is not the kind of service we want you to experience, jlkramer9. 

As my peer mention above, if your payment is being on hold and we're reviewing it. Once the review is completed, you'll receive a verification email from us. Though, normally credit card payment deposits take 1-2 business days, while the bank transfer (ACH) payment deposits can take 2-7 business days. Then the deposit cutoff time is 3 pm PT. Payments processed after 3 pm PT go into the next deposit.   

Also, In your case, the reason why the payment has been delayed in depositing to your account because you're new to this service.

I can see that you're in the first month of using QuickBooks Payments. The ACH payment will take a bit longer during the first month. We'll need to set everything up for you since it's your first month to use this service. Afterward, we'll be sending an email to you, and the purpose of the email is to inform you that your payments will process at the normal speed.

You can read this article for more information about when QuickBooks deposit your money: Find out when QuickBooks Payments deposits your money. 

In either case, if you haven't received a communication about your funds you can reach out to the Payments team directly so they can review it. They'll pull up your account in a secure environment and investigate what's causing the delay of the deposit. Contact Payments Support. 

Fill me in if you need a hand with receiving payments via QuickBooks or any QuickBooks Online related. Take care always and have a great day!

Please provide a phone number to contact regarding holds

Thanks for joining this conversation, theadvantagestaf.

The Community is a public forum, and we're unable to provide sensitive information for security purposes. You can reach out to our Merchant Services Support Team. They can provide you details and further assist you with your concerns regarding holds.

Please follow the steps below to contact them:

1. Go to this link: https://quickbooks.intuit.com/learn-support/en-us/help-articles/contact-payments-or-point-of-sale-su....
2. Select the specific Merchant service you're using.

Also, check these resources to learn more details about payment holds:

• Why are my funds on hold?
• Understanding Payment Holds.

I'd appreciate it if you'd update me on how the call goes. I want to make sure this is taken care of.

I've had the exact same problems.  I've reached out to Intuit/ Quickbooks every day for the last two weeks and they put me on hold, they hang up on me, or when chatting they tell me they can't help me and to click on the link they supply, only to get the same resolution.  I cannot believe how horrible they have been to deal with! I've used Quickbooks since the start of my company in 2008.  I have never been treated so poorly. I am a small business, and my company is going to have to close, because I can't pay my bills.  

I’m here to ensure this hold will be lifted right away, @Jessey .

I hear your sentiments and appreciate you for being part of the QuickBooks family for a long time. I know you've spent a lot of time on this already. Thus, I want to redirect you to the right support to get this rectified.

I suggest contacting our Payment Support team again. They have the ability to trace and review the transactions, so you’ll know why your payments are on hold.

Here are the steps to reach out to our representatives:

1. Select the Help menu.
2. Type in Talk to a human.
3. Select or type, I still need a human.
4. Click Get help from a human and select how you want to reach them.

These resources will give you information about payment holds. It also includes several articles to help you learn more:

• Understanding Payment Holds
• Why are my funds on hold?

Your patience here has been so important. Please don’t hesitate to leave a message if there anything you need about QuickBooks payments. Always take care!

I've spent almost 20 hours trying to get someone to help me.  I've already done the steps listed below.  Every time I "talk to a person" they end up putting me on hold to connect me to someone else and they hang up on me.  I believe the person "Joe" that helped me this morning for 45 mins, just couldn't come up with any more ideas on how to find out why my funds were being withheld.  It's a huge scam for Quickbooks to hold peoples money and make a ton of money off of the interest while holding it.  They're withholding $22,0000 of my money.  Think of how much money they're making off of holding on to everyone's money...... They're making a killing and they're a big company so they don't have to care about us as a small business.  We're too small to fight back.  It's a sad reality that Quickbooks is out to screw the small people.  Everyone, please be warned to not let Quickbooks charge you $20 a month, plus all their other fees and then let them hold on to any of your money.  There are a ton of other services out there.  This was an extremely large mistake on my part, and I may have to close my business now, because I can't afford payroll.   

I have two received payments on hold. One is almost 3 month and the second is two months that have been on hold. I been trying to contact support but everytime they give me a different number to call.

I understand how important cash flows in your business, @Skyconstruct.

I can provide some insights as to why your funds may be placed on hold.

Funds may be placed on hold when something unexpected occurs in your transactions. Example of these reasons are:

• When your payment processing exceeds the established maximum dollar amount expected on your account. 
• When a transaction is processed after several authorization attempts and failures.
• When our systems identify processing patterns that pose a risk to any of the parties involved: You, your customer or to Intuit. 
• When wrong information is entered.

You can also refer to these links for more details on how to handle hold funds in QuickBooks Online (QBO):
 

• Why are my funds on hold?
• Common questions about payments deposits in QuickBooks Online

Moreover, I'd recommend contacting our Merchant support team. This way, they can look into your account and verify the reason for the long hold. You can use this link to get in touch with them directly: https://help.quickbooks.intuit.com/prechats/offerings/Messaging-Payments-Desktop/23041/view

Once everything is all in place, you can categorize your transaction and reconcile your account whenever you're ready.

You can always get back to me if you have other concerns or questions about managing your deposits. I'm always around ready to lend a hand. Keep safe!

The are holding $60,000 of my company's money.  I am going to have to close because I can't pay any of my bills and I can't pay my workers.  They have been waiting a week for their pay.  This is so horrible.  My experience is the same as everyone else.  Cant get any help when I call and when I do get some one its a different set of requirements.  I am sad and in tears right now.  This is theft...criminal behavior.  They have had the money for over a month.  

Well, I'm on 3 weeks of trying to sort their mess out.  I've chatted with every link that "QuickBooks support" has given me.  I've spent countless hours on the phone, only to be "transferred to someone else" but really it's their way of getting off the phone when they can't help me. I've even had to prove that I'm the owner of my own company by providing them my drivers licenses and articles of incorporation, which took 3 days for them to review!

I'm contacting my attorney today to see if I can start a counter suit to charge interest and professional fees for my time and lost money.  If anyone wants to see if we can do a large case, let's all band together and sue them.  They're supposed to be about the small business, but they're literally making a ton of interest on our money that they're withholding from us, and making us small business have to close.  It's definitely criminal at this point.  

I completely agree. I am trying to get some people together to see if we can start a class action lawsuit.  Imagine how much money they're making off of small businesses.  They're making millions of dollars off of us and there is nothing we can do about it.  I constantly have a chat open waiting for someone to ruin my day like they have for the last 3 weeks. 

I am having a deposit on hold since June 5, 2021, I called every day keep telling me something different every day , and every time I called they told me that everything is going to fix in two days, now is already 4 weeks that my funds are still  on hold, quicklook is an absolute a joke, they lie and do not recommend anyone using their service too will highly disappointed . Seriously do not use the service , again every time I spoke with them  tell me 1-2  business day, I spoke with them more than 23 times, and after  a month nothing happen, my deposit still on hold and now is not one is 4 deposit. I have more than 35,000,00 in hold with no excuse,, this is not acceptable.. this the list of phone number that I called... 1800 558 9558.... 1800 397 0707 ....1888 692 9559,, and I spoke on the chat more than 46 times plus the calls , and they told me everything is ok , but nothing is ok.. 

They are doing the same thing to me. Sadly, I'll lose my business and may even go homeless if QuickBooks keeps my money.

I'm horrified at how I've been treated. Basically every 48 hours they'll request a new item, whether it be a document, or a question about my business that I've already answered 3-5 times.

Sign me up for the class action! These people should be in jail!!!

I am a small business owner who has also experienced an unexpected unusually long delay for a payment hold. I found the support team to be very good at running you around in circles without giving clarity on the situation. I'm reaching out to all of the other small businesses who have had similar experiences and inviting them to collaborate with me to spread the word to all new businesses thinking of using intuit merchant services and to try to get some sort of class action started.. Please reach out to me @ [email address removed] and lets let them know this is not an acceptable practice.

contact me at [email address removed]. i would love to get a few business owners together for a lawsuit

reach out to me [email address removed] about a class action

Join the facebook group

 Intuit Merchant Services Holds

.I am an 81 year old grandmother and heart patient. My only source of income is renting my home in summer.  QuickBooks is trying to make me have another heart attack. They are withholding $59,000 simce April 2021 Which is 100% of my annual income apart From social security. My customers are staying in my. Rental Home but i have not received any of my payments.  I have not received any clear communication From Intuit or QB. When i try to reach out their customer service app i get booted.

Do you want me to have a heart attack?

Hi Amanathamida,

Funds are held due to some reasons and to protect our clients. I can see that JasroV shared them above. Please wait for an update from our Merchant team, or you can contact them for some updates. I know this is a big amount and you need this money.

If you have other concerns, please let me know.

This is officially a scam, .....

After waiting since April for my $59k in funds I called the support team on Wednesday August 4th at 4pm and they said they would handle it immediately and send me the outstanding balance by friday.

Its now August 24th and not only did they not send the funds they informed me that they closed the account entirely. And they dont know where my Money is.  This is a scam. A fraud . please be aware.

After waiting 1 hour w a customer service rep..super nice and friendly. And they hung up