QBO Bill Pay not syncing

Hello, 17Virginia. 

Good work on resolving those issues in your end. I'm here to help you fix the sync problems for QuickBooks Bill Pay. 

Bill Pay sync error messages would normally display links to resolve them. You'll want to go to the Pay bills page and check the error message. Here's how: 

1. Click the + New button, then select Pay bills. 
2. On the error message, click the "here" link. 
3. You'll be directed to the page where you can resolve the sync issue.
4. Follow the prompts to fix it. 

For reference, you can check these articles: 

• Resolve sync error status in Online Bill Pay
• Reset sync in Online Bill Pay

After resolving the issue, do you need help entering and paying your bills? This article can help you with the processes: Enter bills and record bill payments in QuickBooks Online. 

You can also learn the ropes for other features and functions in QuickBooks. Just browse for our articles in the articles list page. 

I'll be around in the Community space if you have more questions with QuickBooks. Just mention my username and I'll get back to you as soon as possible. 

thank you for the reply.  Unfortunately this did not resolve my issues.  The first error message I get is this "Looks like we had some trouble updating your information. Review the issue(s) — we’ll help you fix them".

Then when I click to review the issue it takes me to a screen that says at the top "In order for us to keep Bill Pay Online and QuickBooks up to date, the issues below need to be resolved."

then it lists "resolve sync conflicts (0)" then below that just says "Conflict" then to the right of that "Reason"

then below that is says "Sync related errors (0)" then same "Conflict" and then "Reason"

Thanks for your response, @17Virginia.

I appreciate you for following the steps presented by my colleague above to fix Online Bill Pay (OBP) syncing issue in QuickBooks Online (QBO). I'm here to provide other actions to get rid of the issue. 

Let's do other troubleshooting steps to isolate the error. To start, please access your account via incognito. These browsers won't save any browsing histories. 

Feel free to use these shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Once logged in, re-sync the OBP to QBO. If you still received the same error, please click the resolve sync conflicts (0) and sync-related error to verify it's already performing adequately. If you're able to do so, we'll have to go back to your normal browser and clear the cache to drop the junk files. Using other supported browsers is a good option also.

If the issue persists, I'd recommend communicating with our Technical Support. This way, they can further investigate your OBP feature in a safe place and provide another additional workaround.

Here's how: 

1. Go to the Help menu, then click Contact Us. 
2. Type your concern in the box and tap Let's talk. 
3. Choose either Get a call or Start a chat. 
4. Complete the required data and submit the request. 

Ensure to call them within business hours to guarantee we cater to your concern promptly. 

Once everything is good, you can now use the feature in your account anytime. 

I've also added some pages about the How Do I question for you to get started. 

• Remove, add, delete bills in Online Bill Pay
• What is Online Bill Pay? 

Please leave a message below if how the call goes. I want to ensure this is taken care of. Keep safe.