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WearHaus
Level 2

Voided Payment but Credits didn't void

I have a payment that I had to void but the credits attached didn't fall off.  Now the check I want to apply to several invoices is off as the credits have changed the amount of the bills not paid.

FYI The first payment was an ACH which wasn't put in right away so now it doesn't come out right.

 

Thank you

Solved
Best answer June 18, 2019

Best Answers
FritzF
Moderator

Voided Payment but Credits didn't void

Greetings, @WearHaus.

 

When you void a bill payment check in QuickBooks Desktop (QBDT), the credit applied to it will remain attached. To fix this, you need to manually unapply the credit, and I'm happy to show you how:

 

1. Go to the Vendors menu at the top.
2. Pick Vendor Center at the drop-down.
3. Locate the vendor and open the credit.
4. Change the radio button to Bill and Save (not Save and Close), then select Yes on the warning that it is linked.

108.PNG 109.PNG
5. Now, change it back to Credit, then Save and Close.

110.PNG

 

 

That should remove the credit from the voided bill payment check.

111.PNG 112.PNG

 

For additional resources, check out this article: Void or delete a bill or bill payment check.

 

Keep me posted on how it goes in the comment. I'll be here to help. Have a good one.

View solution in original post

9 Comments 9
FritzF
Moderator

Voided Payment but Credits didn't void

Greetings, @WearHaus.

 

When you void a bill payment check in QuickBooks Desktop (QBDT), the credit applied to it will remain attached. To fix this, you need to manually unapply the credit, and I'm happy to show you how:

 

1. Go to the Vendors menu at the top.
2. Pick Vendor Center at the drop-down.
3. Locate the vendor and open the credit.
4. Change the radio button to Bill and Save (not Save and Close), then select Yes on the warning that it is linked.

108.PNG 109.PNG
5. Now, change it back to Credit, then Save and Close.

110.PNG

 

 

That should remove the credit from the voided bill payment check.

111.PNG 112.PNG

 

For additional resources, check out this article: Void or delete a bill or bill payment check.

 

Keep me posted on how it goes in the comment. I'll be here to help. Have a good one.

View solution in original post

WearHaus
Level 2

Voided Payment but Credits didn't void

Thank you!!!

OfficeGal
Level 1

Voided Payment but Credits didn't void


but what do you do if the credit applied was only a partial credit and you don't need the entire credit removed because the rest of it is applied to a different payment

Txroofer
Level 2

Voided Payment but Credits didn't void

I have a payment I have voided that included a credit memo. I have used this process many times to reset the credit memo to a bill, save it, then turn it back into a credit memo and save and close. For some reason I have a credit memo that will not let me save it as a bill. When I hit the save button, nothing happens, I don't get the warning message or anything. I've tried assuming that it saved and put it back as a credit, but the result is the same, the credit memo still has a zero balance.

Has anyone had this happen before? I'm ready to void the credit memo to see if that might work, but hate to go that route since this process has worked for me so many times.

Thank you for your input!

MaryLandT
Moderator

Voided Payment but Credits didn't void

Thank you for joining this conversation, Txroofer,

 

The credit memo could be damage, and that's why you're unable to save it in QuickBooks Desktop. To fix it, the following steps shown below will help repair the transaction:

 

  1. Identify damaged transactions based on the QBWin.log.
  2. Apply the appropriate fix on the transaction/s:

       * Damaged link or date
           a. Open the damaged transaction.
           b. Change the date to 20 years after (for example: 3/1/2017 to 3/1/2037).
           c. Select Save & Close.
           d. Re-open the damaged transaction.
           e. Change the date back to the original date.
            f. Click Save & Close.

            * Transaction out-of-balance
                a. Open the damaged transaction.
                b. Add any item.
                c. Select Save & Close.
                d. Re-open the damaged transaction.
                e. Remove the item added in step b.
                 f. Click Save & Close.

 

            * Damaged item history
               a. Open the damaged transaction.
               b. Go to the first blank item line.
               c. In the Description column, type three periods (...).
               d. Click Save & Close.

 

Once done, try to save the credit memo. If the same issue persists, you can run the Rebuild and Verify Data utilities for other troubleshooting steps.

 

Let me know how everything goes by commenting below. I'm always around whenever you need help.

 

Thank you and stay safe!

becky8109
Level 1

Voided Payment but Credits didn't void

I do not get the warning when I change the credit to a bill and enter save.  I am having all sorts of problems with quickbooks .  I void bills and they seem to stay.  my vendor tab  where the balance is in the list of vendors does not match the open balance report.  I been trying to fix this and I seem to make it worse.  It seems when I void or delete something the transaction does not completely go away where the balance is in the list of vendors and my credits will not detach from the bill I just voided.

 

IamjuViel
QuickBooks Team

Voided Payment but Credits didn't void

I appreciate the complete details about your concern, @becky8109.

 

Your QuickBooks may be set to automatically use credits to your open bills. Let me guide you in turning it off.

  1. Go to the Edit menu.
  2. Choose Preferences.
  3. Locate the Bills menu.
  4. Remove the checkmark on the Automatically use credits tickbox.
  5. Click Ok.

Once completed, you can void the vendor payments again. You can run the Vendor Balance Detail report to view your company's unpaid balance per vendor.

 

Also, you may read through this article in case you need help customizing vendor reports to pull up a specific statement you're looking for: Customize vendor reports.

 

Feel free to leave your comments below if you have other questions about managing your vendor-related transactions. I'm always here to help.

sweetsue1010
Level 1

Voided Payment but Credits didn't void

A vendor check payment was voided, that paid for 4 invoices.  The check is marked "void" and the invoices remained in the to be paid status. The amount of the check did not delete and therefore has a credit balance for the vendor.  How do I correct?

Nick_M
QuickBooks Team

Voided Payment but Credits didn't void

Hey there, sweetsue1010. 

 

Thank you for dropping by the Community today. I'm happy to help. What you're going to want to do is void/delete the checks, that way its removed for you. I also highly recommend reaching out to an accountant for further assistance. To delete the checks follow these steps:

 

  1. Select the Lists menu, then Chart of Accounts.
  2. Double click the appropriate Accounts Payable account to open its register.
  3. In the Accounts Payable register, select the specific bill or bill payment check.
  4. Select the Edit menu, then Void/Delete Bill/Bill Pmt-Check.
  5. Select Record, then Yes to save the changes.

If you have any other questions, you can post here anytime. Thank you and have a nice Monday. 

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