Voided Payment but Credits didn't void

Thank you!!!

but what do you do if the credit applied was only a partial credit and you don't need the entire credit removed because the rest of it is applied to a different payment

I have a payment I have voided that included a credit memo. I have used this process many times to reset the credit memo to a bill, save it, then turn it back into a credit memo and save and close. For some reason I have a credit memo that will not let me save it as a bill. When I hit the save button, nothing happens, I don't get the warning message or anything. I've tried assuming that it saved and put it back as a credit, but the result is the same, the credit memo still has a zero balance.

Has anyone had this happen before? I'm ready to void the credit memo to see if that might work, but hate to go that route since this process has worked for me so many times.

Thank you for your input!

Thank you for joining this conversation, Txroofer,

The credit memo could be damage, and that's why you're unable to save it in QuickBooks Desktop. To fix it, the following steps shown below will help repair the transaction:

1. Identify damaged transactions based on the QBWin.log.
2. Apply the appropriate fix on the transaction/s:
   
      * Damaged link or date
          a. Open the damaged transaction.
          b. Change the date to 20 years after (for example: 3/1/2017 to 3/1/2037).
          c. Select Save & Close.
          d. Re-open the damaged transaction.
          e. Change the date back to the original date.
           f. Click Save & Close.

            * Transaction out-of-balance
                a. Open the damaged transaction.
                b. Add any item.
                c. Select Save & Close.
                d. Re-open the damaged transaction.
                e. Remove the item added in step b.
                 f. Click Save & Close.

            * Damaged item history
               a. Open the damaged transaction.
               b. Go to the first blank item line.
               c. In the Description column, type three periods (...).
               d. Click Save & Close.

Once done, try to save the credit memo. If the same issue persists, you can run the Rebuild and Verify Data utilities for other troubleshooting steps.

Let me know how everything goes by commenting below. I'm always around whenever you need help.

Thank you and stay safe!

I do not get the warning when I change the credit to a bill and enter save.  I am having all sorts of problems with quickbooks .  I void bills and they seem to stay.  my vendor tab  where the balance is in the list of vendors does not match the open balance report.  I been trying to fix this and I seem to make it worse.  It seems when I void or delete something the transaction does not completely go away where the balance is in the list of vendors and my credits will not detach from the bill I just voided.

I appreciate the complete details about your concern, @becky8109.

Your QuickBooks may be set to automatically use credits to your open bills. Let me guide you in turning it off.

1. Go to the Edit menu.
2. Choose Preferences.
3. Locate the Bills menu.
4. Remove the checkmark on the Automatically use credits tickbox.
5. Click Ok.

Once completed, you can void the vendor payments again. You can run the Vendor Balance Detail report to view your company's unpaid balance per vendor.

Also, you may read through this article in case you need help customizing vendor reports to pull up a specific statement you're looking for: Customize vendor reports.

Feel free to leave your comments below if you have other questions about managing your vendor-related transactions. I'm always here to help.

A vendor check payment was voided, that paid for 4 invoices.  The check is marked "void" and the invoices remained in the to be paid status. The amount of the check did not delete and therefore has a credit balance for the vendor.  How do I correct?

Hey there, sweetsue1010. 

Thank you for dropping by the Community today. I'm happy to help. What you're going to want to do is void/delete the checks, that way its removed for you. I also highly recommend reaching out to an accountant for further assistance. To delete the checks follow these steps:

1. Select the Lists menu, then Chart of Accounts.
2. Double click the appropriate Accounts Payable account to open its register.
3. In the Accounts Payable register, select the specific bill or bill payment check.
4. Select the Edit menu, then Void/Delete Bill/Bill Pmt-Check.
5. Select Record, then Yes to save the changes.

If you have any other questions, you can post here anytime. Thank you and have a nice Monday. 

This solution is more than 4 years old. 

What would be the fix in 2023 for QBDT/Premier????? 

I cannot find where to un-apply a credit that was used on a check that was voided. This seems to be different question than the one asked in 2019 that is just SOOOOOOOO close. 

This is very frustrating. This happens rarely for me, so it was not assumed this would not be easily re-payable. I know I've "restored" or "un-applied" a credit at least one time in the past.

But the credits today made a bill "disappear", that I also cannot restore to be re-paid w/o the incorrect credit applied. 

An AJE/GJE popped up as a usable credit in my "apply credits" window and I was not thinking when I clicked on it, prob cuz I couldn't see the entire name or date of it so I thought it was "real time" available. That was my mistake for sure. Now how do I make sure it is "un-applied" as a credit?

So, I voided the payment. Now cannot restore the correctly used credit, cannot find the incorrectly used credit that wasn't a credit but was an AJE, and cannot re-pay the bill from QB. Not happy about prospect of re-entering a bill that was paid, because won't that imply an extra payable that's actually fake? 

I am not enjoying dealing with issues that handwritten accounting would NEVER create, it's only software that creates a nightmare like this, wastes hours and hours of time correcting/re-entering, etc. 

I hope there's an update for 2023 for this problem "out there". Thanks for reading. 

(and "no", i did not make a local backup before I voided this check because i didn't realize or imagine there was going to be any complicated issue about it; I'm sure i've "restored" a credit in the past, it was not straightforward, but it was do-able; this evening I've spent nearly 2 hours researching this plus getting QBDT phone and screenshare help, no solution reached yet; not that I would know how use a local backup anyway; I am frustrated about this at this time)

Maybe there's an update for 2023 for how to do this. 

I had the same problem, so i changed the credit to a bill (radio button), Clicked Save & Close at the bottom

Re-opened the bill and changed the radio button back to credit and Save & Close.  Worked perfectly without fixing any corrupted data.