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safalab
Level 1

What is the tech support phone number

 
11 Comments 11
Catherine_B
QuickBooks Team

What is the tech support phone number

Hello there, safalab. 

 

We're unable to provide our phone number. However, I can walk you through how to get in touch with us within your QuickBooks Online account. Before anything else, you can always post your questions here. I'll be glad to help you with it.

 

Just a heads up, we have limited staffing due to COVID-19 and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. 

 

To contact us, here's how: 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help ( ) and click Contact Us.
  3. Enter your concern, then select Let's talk.
  4. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

You can also visit our QuickBooks Online Help articles. Just click on the section where you need help with and all helpful articles will show. 

 

Keep me posted if there's anything else you need help with. Take care always!

linda98
Level 1

What is the tech support phone number

I need a phone number to talk to someone.  New 2020 version is not accepting our password.

IamjuViel
QuickBooks Team

What is the tech support phone number

I can help you sort this out, @linda98.

 

Just to clarify,  are you using the QuickBooks Desktop 2020 version? Let me share some troubleshooting steps so you'd be able to access your QuickBooks company file.

 

You can simply reset your QuickBooks access. Just a heads-up, if you're an admin and want to reset your admin password, you may need to confirm some information for security reasons.

 

Here's how:

  1. Open your QuickBooks Desktop.
  2. From the login window, click the I forgot my password link.
  3. Fill out the information on the form. 
  4. Select OK.
    • If the info you entered is correct, you’ll be emailed a code you'll need to enter in QuickBooks at your registered email address (this is your “primary email” listed in CAMPS).
  5. QuickBooks will then guide you through creating a new admin password.

If you're still unable to login, let's make sure you've entered the correct information. Check for any typos and confirm the info matches with what's in CAMPS. You can also use the Automated Password Reset tool.

 

On the other hand, if you're not the QuickBooks admin and you're unable to access your account, I'd recommend contacting your Admin. He/She can reset your password for you. You can provide these steps:

  1. Sign in as the admin user.
  2. Go to Company, select Set Up Users and Passwords. Then select Set Up Users.
  3. If prompted, enter the admin password again.
  4. In the User List, select the user that needs to change their password. Then select Edit User.
  5. Enter a new password.
  6. Select Next twice, then select Finish.

If the issue persists, you can contact our Customer Care Team through the Help menu. We are open Monday-Friday 6:00 AM - 4:00 PM and Saturday 6:00 AM - 1:00 PM Pacific Time.

 

Looking forward to hearing how it goes. I'm always here to help if you have other questions about accessing your QuickBooks company file. 

AlphaOmega
Level 1

What is the tech support phone number

When you go to help, there  is not option for "Contact Us" as the instructions says to be able to chat with someone

SashaMC
Moderator

What is the tech support phone number

Thank you for chiming in on the thread, AlphaOmega. Perhaps these visual screenshots will help you to connect with us. If you are using QuickBooks Online, here's how:

 

 

 

 

For QuickBooks Desktop, here's how to contact us. Once you select the Help option, located at the bottom of this tab will have the Contact Us button, as seen below.

 

 

From there, you can enter a brief description.

 

Once completed, hit Continue and select which way you would like to be connected. Our hours of operation have changed, so please review that information.

 

Let me know if you need further assistance. If you don't mind explaining the situation or problem below, I'll be happy to help you. Keep me posted and have a great day.

 

BrewtonFeed
Level 1

What is the tech support phone number

Trying to login to Online Payroll and getting this message:      You've received a system error that we need to review and resolve for you. Please contact Customer Support for assistance.  

 

The Contact Support button goes nowhere.

Mark_R
QuickBooks Team

What is the tech support phone number

Thank you for joining the thread, @BrewtonFeed.

 

I'm here to ensure everything gets sorted out.

 

Let's try logging in to your Online Payroll account using a private or a different browser. This way, we can check if it's a browser data issue.

 

Here's how:

 

  • Press Ctrl + Shift + N on your keyboard for Google Chrome and Mozilla Firefox
  • Press Command + Shift + N for Safari

If this works, it means that you need to clear the browser's cache so the system can start fresh. 

 

If you get the same result, I suggest contacting our Phone Support Team. This way, they can further investigate this matter and help you log in to your Online Payroll account.

 

You might want to check out this article to learn more about payroll: Payroll 101.

 

Feel free to visit our Community forum again if you need further assistance with payroll. I'm always around here to help. Have a good one.

lesleysue54
Level 1

What is the tech support phone number

I don't have QB online just QBdesktop

 

CharleneMae_F
QuickBooks Team

What is the tech support phone number

Thanks for clarifying the product you're using, lesleysue54.

 

This helps me provide an accurate solution to resolve this issue.

 

Before proceeding, may I know the specific error you've encountered? This way, we'll be able to investigate the main cause of this. 

 

In case you're trying to send payroll data or direct deposit paychecks and experienced a payroll service server or connection error, I'd suggest following these steps to resolve this:

 

  • Reboot your computer.
  • Check your system time and date settings, and change them if they are not set correctly.
  • Be sure you have the latest payroll update.

 

If the issue persists, please proceed to the next steps:

 

On a network

  1. Open Internet Explorer.
    1. Select Tools then Internet Options.
    2. Go to the General tab.
    3. In the Browsing History section, select Delete.
    4. Choose Delete.
    5. Verify Temporary Internet files and website files is selected. (Note, no need to delete Cookies.)
    6. Hit Delete then OK.
  2. Go to the command prompt and flush the DNS.
    1. Go to Start then All Programs.
    2. Click Accessories then Run.
    3. In the run box, type CMD.
    4. The Command Prompt will open.
    5. Type ipconfig /flushdns
    6. Press Enter.
  3. Try to send payroll.

Not on a network

Reboot your computer.

  1. Flush the DNS.
    1. Select Start then All Programs.
    2. Choose Accessories then Run.
    3. In the run box, type CMD.
    4. The Command Prompt will open.
    5. Type ipconfig /flushdns
    6. Press Enter.
  2. Delete temporary internet files.
    1. Select Tools then Internet Options.
    2. Go to the General tab.
    3. In the Browsing History section, select Delete.
    4. Hit Delete.
    5. Verify Temporary Internet files and website files is selected. (Note, no need to delete Cookies.)
    6. Choose Delete then OK.
  3. Repeat Step 2.
  4. Clear the Publisher's Certificate Revocation checkbox.
    1. Open Internet Explorer.
    2. Select Tools then Internet Options.
    3. Go to the Advanced tab.
    4. Scroll to the Security section and uncheck:
      • Check for publishers revocation
      • Check for server certificate revocation
  5. Reboot your computer then try resending the payroll again.

To learn more about the other additional steps to perform, please see this article: Troubleshoot Payroll Service Server Error or Payroll Connection Error.

 

You can also reach out to our QuickBooks Support Team for further investigation.

  1. From the Help menu, select QuickBooks Desktop Help.
  2. In the Have a Question window, scroll down to click the Contact us link.
  3. This will display the Contact Us screen.
  4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
  5. Click the Search button to display the Start a Message button.

To contact our supports outside QuickBooks, please click this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us?product=QuickBooks%20Desktop.

 

Additionally, I've included an article that will guide you in ensuring your compliance with state payroll tax regulations: Payroll Tax Compliance Links.

 

I'm only a few clicks away if you need assistance with your other payroll tasks. It's always my pleasure to help you out again.

Vheel
Level 1

What is the tech support phone number

Haw to remove intuit date protect from my folder.Giving me a lot of problem.Like your session has expired.

Shoting my aplication.

ShiellaGraceA
QuickBooks Team

What is the tech support phone number

Thanks for joining us here, @Vheel.

 

I'll share some information about removing Intuit Data Protect (IDP). IDP is a backup service. Once you set it up, it backups your data every day. If the backup failed, you'll want to check your firewall and connection settings.

 

You can refer to this article for more information: Intuit Data Protect Backup Failed: Firewall or connection issue.

 

However, if you do not use IDP and want to remove it from your computer, you may do so by disabling the service. Here's how:

 

  1. Ensure that QuickBooks and IDP are updated to the most recent release before performing the steps provided.
  2.  

    Remove Intuit Data Protect from the Startup folder.

  3.  

    Stop all IDP processes.

  4.  

    Stop all IDP services.

  5. Rename the I

  6. Restart the computer. Intuit Data Protect should no longer launch or you may start the process of transferring IDP to another computer. 

For the details about the steps, check this guide: Disable Intuit Data Protect.

 

I've added this link here to get answers to common IDP questions.

 

 

 

That'll do it. Please know that you're always welcome to swing by anytime if you have questions with IDP or your file. I'll be here for you. Have a wonderful weekend ahead.

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