We're unable to provide our phone number. However, I can walk you through how to get in touch with us within your QuickBooks Online account. Before anything else, you can always post your questions here. I'll be glad to help you with it.
Just a heads up, we have limited staffing due to COVID-19 and have reduced our support hours to 6 AM-6 PM PT Monday-Friday.
Just to clarify, are you using the QuickBooks Desktop 2020 version? Let me share some troubleshooting steps so you'd be able to access your QuickBooks company file.
You can simply reset your QuickBooks access. Just a heads-up, if you're an admin and want to reset your admin password, you may need to confirm some information for security reasons.
Open your QuickBooks Desktop.
From the login window, click the I forgot my password link.
Fill out the information on the form.
If the info you entered is correct, you’ll be emailed a code you'll need to enter in QuickBooks at your registered email address (this is your “primary email” listed in CAMPS).
QuickBooks will then guide you through creating a new admin password.
If you're still unable to login, let's make sure you've entered the correct information. Check for any typos and confirm the info matches with what's in CAMPS. You can also use the Automated Password Reset tool.
On the other hand, if you're not the QuickBooks admin and you're unable to access your account, I'd recommend contacting your Admin. He/She can reset your password for you. You can provide these steps:
Sign in as the admin user.
Go to Company, select Set UpUsers and Passwords. Then select Set Up Users.
If prompted, enter the admin password again.
In the User List, select the user that needs to change their password. Then select Edit User.
Enter a new password.
Select Next twice, then select Finish.
If the issue persists, you can contact our Customer Care Team through the Help menu. We are open Monday-Friday 6:00 AM - 4:00 PM and Saturday 6:00 AM - 1:00 PM Pacific Time.
Looking forward to hearing how it goes. I'm always here to help if you have other questions about accessing your QuickBooks company file.