Hello there, safalab.
We're unable to provide our phone number. However, I can walk you through how to get in touch with us within your QuickBooks Online account. Before anything else, you can always post your questions here. I'll be glad to help you with it.
Just a heads up, we have limited staffing due to COVID-19 and have reduced our support hours to 6 AM-6 PM PT Monday-Friday.
To contact us, here's how:
You can also visit our QuickBooks Online Help articles. Just click on the section where you need help with and all helpful articles will show.
Keep me posted if there's anything else you need help with. Take care always!
I can help you sort this out, @linda98.
Just to clarify, are you using the QuickBooks Desktop 2020 version? Let me share some troubleshooting steps so you'd be able to access your QuickBooks company file.
You can simply reset your QuickBooks access. Just a heads-up, if you're an admin and want to reset your admin password, you may need to confirm some information for security reasons.
If you're still unable to login, let's make sure you've entered the correct information. Check for any typos and confirm the info matches with what's in CAMPS. You can also use the Automated Password Reset tool.
On the other hand, if you're not the QuickBooks admin and you're unable to access your account, I'd recommend contacting your Admin. He/She can reset your password for you. You can provide these steps:
If the issue persists, you can contact our Customer Care Team through the Help menu. We are open Monday-Friday 6:00 AM - 4:00 PM and Saturday 6:00 AM - 1:00 PM Pacific Time.
Looking forward to hearing how it goes. I'm always here to help if you have other questions about accessing your QuickBooks company file.
Thank you for chiming in on the thread, AlphaOmega. Perhaps these visual screenshots will help you to connect with us. If you are using QuickBooks Online, here's how:
For QuickBooks Desktop, here's how to contact us. Once you select the Help option, located at the bottom of this tab will have the Contact Us button, as seen below.
From there, you can enter a brief description.
Once completed, hit Continue and select which way you would like to be connected. Our hours of operation have changed, so please review that information.
Let me know if you need further assistance. If you don't mind explaining the situation or problem below, I'll be happy to help you. Keep me posted and have a great day.
Trying to login to Online Payroll and getting this message: You've received a system error that we need to review and resolve for you. Please contact Customer Support for assistance.
The Contact Support button goes nowhere.
Thank you for joining the thread, @BrewtonFeed.
I'm here to ensure everything gets sorted out.
Let's try logging in to your Online Payroll account using a private or a different browser. This way, we can check if it's a browser data issue.
If this works, it means that you need to clear the browser's cache so the system can start fresh.
If you get the same result, I suggest contacting our Phone Support Team. This way, they can further investigate this matter and help you log in to your Online Payroll account.
You might want to check out this article to learn more about payroll: Payroll 101.
Feel free to visit our Community forum again if you need further assistance with payroll. I'm always around here to help. Have a good one.
Thanks for clarifying the product you're using, lesleysue54.
This helps me provide an accurate solution to resolve this issue.
Before proceeding, may I know the specific error you've encountered? This way, we'll be able to investigate the main cause of this.
In case you're trying to send payroll data or direct deposit paychecks and experienced a payroll service server or connection error, I'd suggest following these steps to resolve this:
If the issue persists, please proceed to the next steps:
On a network
Not on a network
Reboot your computer.
To learn more about the other additional steps to perform, please see this article: Troubleshoot Payroll Service Server Error or Payroll Connection Error.
You can also reach out to our QuickBooks Support Team for further investigation.
To contact our supports outside QuickBooks, please click this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us?product=QuickBooks%20Desktop.
Additionally, I've included an article that will guide you in ensuring your compliance with state payroll tax regulations: Payroll Tax Compliance Links.
I'm only a few clicks away if you need assistance with your other payroll tasks. It's always my pleasure to help you out again.
Thanks for joining us here, @Vheel.
I'll share some information about removing Intuit Data Protect (IDP). IDP is a backup service. Once you set it up, it backups your data every day. If the backup failed, you'll want to check your firewall and connection settings.
You can refer to this article for more information: Intuit Data Protect Backup Failed: Firewall or connection issue.
However, if you do not use IDP and want to remove it from your computer, you may do so by disabling the service. Here's how:
Remove Intuit Data Protect from the Startup folder.
Stop all IDP processes.
Stop all IDP services.
Rename the I
For the details about the steps, check this guide: Disable Intuit Data Protect.
I've added this link here to get answers to common IDP questions.
That'll do it. Please know that you're always welcome to swing by anytime if you have questions with IDP or your file. I'll be here for you. Have a wonderful weekend ahead.