Withheld payments and quick books operations team lies!

Hi there, JETLUXE.

This is definitely not the experience that we want you to have when reaching out to our support team about payment holds.

I've already forward your post to our QuickBooks Payments Team to let them know about your experience. Please keep an eye on your inbox or private messages in QuickBooks Community. One of the admins or moderators to get more details about your account and sort this out.

In the meantime, check out this article for more details about payments on hold: 

• Why Are My Funds on Hold? 
• Understanding Payment Holds in QuickBooks Online 

Don't hesitate to reach out to us again in the Community if you need anything else. 

We're currently in the same situation. I've spent countless hours and phone calls with 10+ employees with now solution to this. They're holding our holding money in their "intuit merchant" account and we can't obtain it.

Hello, 

What Quick books customer service Manager contact for escalated cases?

Very urgent Case #[removed], Customer payment fund on hold from June 2022! 

What is the email address or direct phone number for a Manager please! Thank you. 

Am Facing the same issue with you guy - we have over 27K withheld  - i have made a million calls with no Success now a we are in a pinch since we need to pay our employees & Expenses. - resolve this soon your operations team are not responding  

@CharlesSHC   The only thing they will do here, is refer you to "support".  

Sadly, this holding of money is a HUGE deal.  It seems to be a game that QB is playing with their customers, to see just how much they can get away with.  Sadly, they are getting away with FAR too much.  

If you search this community, you will find a TON of others, in your same situation.  Some have taken to social media, like FaceBook and Twitter, to get answers or help.  

Many have had no luck at all, and have to wait days, weeks or even months on end. The ones that have had to wait the longest have had to collect is from their own state, once QB has to legally release the money.  

My suggestion is to find the treads where they are talking about filing a class action lawsuit.  Join them!!

Also, file complaints and reviews where ever you can.  FTC, State attorney General, BBB... EVERYWHERE!! 

Good luck. 

I can only imagine how challenging this situation must have been for you, CharlesSHC.

We understand the importance of addressing your concerns and providing timely assistance in this Community Space. However, we cannot gather sensitive information since this platform is public. We appreciate the effort you have put in to resolve this issue, but to ensure that you receive the proper support, we suggest contacting our designated Payments Support Team again.

You can click the Chat with us link or get the phone number in this article: Contact Payments or Point of Sale Support. Then, go to the QuickBooks Payments section.

Moreover, you can visit these articles that answer the most commonly asked questions about how payment deposit works and when they'll get into your bank account, see these articles:

• Common questions about payments deposits in QuickBooks Online
• Find out when QuickBooks Payments deposits customer payments

We are here to assist you with any questions about your payment transactions. Your concerns are important to us, and we'll keep this thread open for further assistance.

It's been Over 1 month and 10day and Quick books are still with holding our company funds over 2K  - at this point i want to move to another Merchant so disappointing. 

This is not the kind of experience we want you to have when processing your payments, @CharlesSHC.

When payments are withheld, it means that the payment is put on hold and is being reviewed. You will receive an email at the email address you used to sign in to the Merchant Service Center. This email will provide you with specific steps to fix the issue, such as reviewing the initial invoice that you sent to your customers. You can also check your email settings if you don't see any messages from us.

Refer to this article for more information about how long it takes to get customer payments in your bank account after you process them: Find out when QuickBooks Payments deposits customer payments. 

Once you have provided all the required information, we can proceed with processing your payment. However, if you have already submitted all the necessary details but are still unable to receive the funds, I suggest contacting our Customer Support team. They can securely check your account and determine the reason for the issue in a safe and secure environment. 

You can find their phone number or chat link through this link: Contact Payments Support. 

Once payments is processed, check the following article to know when QuickBooks deposits customer payments into your bank account: Find out when QuickBooks Payments deposits customer payments. 

Let me know if you need further information or help with your payment on hold. Keep safe, and have a wonderful day!

I Have provided all the paper work needed for this to expedited via resolution Center. i have called a million time now one is up to help i am disgruntled that this has taken one month while was informed it will take 24-48hrs - That why we are looking for a diffrent Merchant if this does not get resolved ASAP.. The rest we will forward it to our Laywers to deal with you guys.

I am experiencing similar situation, I am left to assume that Intuit uses these excuses and smokescreen to steal our money. They have at this point stolen $15,000. I will be trying again to get someone who does not lie. Next steps will be with legal counsel.