NEW time entry format

I appreciate your effort in sharing the details of your experience, Lisa. We can adjust this by reverting to the old experience. I'll be glad to walk you through the process.

First off, please know that QuickBooks Online (QBO) has rolled out a new experience for entering single-time activities, introducing a feature that requires users to click Clock In and Clock Out for each entry they make.

If you'd like to use the old interface, where you don't have to set a clock in and out every single entry, we can use the old feature:

1. Click the + New icon, then select Single Day Entry.
2. In the upper right corner, click Use previous experience.
3. You'll receive a prompt asking you to enter the reason for wanting to return to the old experience.
4. Enter your reason, then click Opt out of the new experience.

Note that once you switch back to the old experience, you will not be able to return to the new interface.

However, if you can't see the Use previous experience option, consider submitting a feature request to our Product Development team. This will alert them that there are still users interested in reverting to the old experience for entering single-day activities for employees.

Here's how:

1. Go back to your homepage.
2. Go to the Gear icon and select Feedback.
3. Enter your comments or product suggestions.
4. Once done, click Next to submit feedback.

Your valuable feedback goes to our Product Development team to help improve your experience in QBO. You can track feature requests by visiting this page: QuickBooks Online Feature Requests.

Moreover, did you know that QuickBooks Online timesheets sync seamlessly with QuickBooks Time? This automatic synchronization feature provides substantial advantages for businesses that use both systems for payroll processing and time tracking. To learn more about this integration and its benefits, visit this article: About QuickBooks Online timesheets syncing with QuickBooks Time.

I'll be around if you need assistance with handling time entries. I’m committed to helping you get back on track smoothly.

I can see that I can switch back to the previous experience, however, if the plan is to replace the previous experience with the new one, I was wanting to know how to fix those issues. Does the new experience have a way to adjust the settings/ etc to do remember the same info as the previous? Thanks!

Hello, Lisa. The new experience retains and remembers the previous date and the setting of the Set clock in and out of the last Single day entry setting. This is most likely a cache issue happening on your end. Let me guide you in troubleshooting this.

Upon replicating, the new experience remembers the same date, employee/vendor, and Set clock in and out toggle information as the previous Single day entry. But since this is not the case for you, let's check if this is a cache buildup.

First, let's open your account in a private or incognito window. You can refer to these shortcut keys:

• Mozilla Firefox: CTRL + Shift + P
• Microsoft Edge: CTRL + Shift + N
• Google Chrome: CTRL + Shift + N
• Safari: Command + Shift + N

After accessing your account and the issue is resolved, clear your regular browser's cache to refresh your connection and browsing history. Keep in mind to exclude the cookies. If the issue persists, try using a different supported browser, as your current browser may have a temporary compatibility issue with QuickBooks.

I'll also be adding this helpful article for more information on the topic: About QuickBooks Online timesheets syncing with QuickBooks Time.

Furthermore, to track the total number of hours worked by your employee or vendor for the week, you can refer to this helpful article for future reference: Enter a weekly timesheet in QuickBooks Online.

Lastly, I'm also pleased to inform you that you can elevate your financial management with the help of our QuickBooks Live Expert Assisted team. They specialize in helping you transform your financial management and provide personalized advice for your business's specific demands.

If more queries arise about the new time entry experience, please feel welcome to loop back and reply to the thread. The Community team will be here to assist you.

Just for additional clarity, this happens when I go to PROJECTS - click on a project - click the green 'Add to Project' - then TIME.