On Call/Called In Pay-Quickbooks Time and Quickbooks Desktop

Hello there, lmbart.

I understand your frustration with setting up multiple pay rates for your team lead in QuickBooks Time and integrating it with QuickBooks Desktop (QBDT).

To assign payroll items based on specific customers, service items, or classes, set an employee default first, then select the override setting. Please know that you can only choose one item to map.

Here's how:

1. After mapping payroll items by employee, select the QuickBooks drop-down arrow in QuickBooks Time.
2. Hit Preferences.
3. Select the Payroll Item Mapping Tool.
4. Tap Settings.
5. Click the Allow overrides by: box, select Customer, Service Item, or Class.
6. Once done, click Save.
7. On the Map Customers, Map Service Items, or Map Classes tab, select + Add Override.
8. Choose a customer, service item, or class (whichever displays), then expand the new override option. 
9. Under each hour type column, select a payroll item. 
10. Repeat until each Customer, Service Item, or Class is appropriately mapped.
11. Changes save automatically. Close the window when the mapping is complete.

However, if you don't want to map, employees can select their payroll items when they clock in and out. Before choosing this option, set up defaults by the employee to ensure time off is mapped correctly.

To let employees select their payroll items:

1. Click the QuickBooks drop-down arrow and pick Preferences.
2. Select the Payroll Item Mapping Tool.
3. Tap Settings.
4. Choose Let Employees choose Payroll items.
5. Hit Save.

Additionally, I've added this link about setting up multiple hourly rates in QuickBooks: Pay an employee different rates.

You may also want to check this page about customized overtime calculations in QuickBooks Time using the Pay Rate Engine.

Let me know if you need further guidance handling pay rates in QuickBooks. I'm always here to help. Take care.

When you say "let employees select their payroll items" are you meaning they select the customer when they clock in and that triggers the pay mappings?

Yes, you're right, Imbart. 

But before employees select their payroll item, ensure to set up an employee default before you assign payroll items based on specific customers. Once you're done,  If you do want not to do any mapping, you can have your employees select their payroll items when they clock in and out so time off is mapped correctly. 

In connection with this, any Payroll Items selected by the employee on their timesheets override any overtime calculation account settings. To know more about the mapping process, go through this article for the detailed steps: Map QuickBooks Payroll Items In QuickBooks Time. 

Moreover, you can learn some actions to prevent duplication. Edit or unlock timesheets by following this article: Unlock QuickBooks Timesheets.

You can always get back to us if you have questions when mapping payroll items. The Community is always here to assist your needs all the time.