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20 Years using QB desktop Now VERY STREESSED OUT. QB has hijacked my files from past 20yrs, just like the hackers that ask for ransom money to get computer back. HELP!!! how do I get access to ALL my files????
Which QB Desktop year version do you have? 2022 or 2023?
Hello, @EJ2003. We don't want you to have this kind of experience when trying to access your QuickBooks Desktop Pro account. Let me provide you with some insights so that you can successfully access your account.
When your subscription period ends, you're unable to use or access them unless you re-activate the service. In that time, you won’t be able to edit your data with your inactive license. But, you can renew your subscription or export your data. To view your data after 1 year, you’ll have to renew your subscription.
For QuickBooks Desktop Pro Plus subscription customers, we strongly encourage these customers to make the switch to QuickBooks Online. QuickBooks Online provides many great benefits over desktop, such as remote access, enhanced flexibility, and real-time collaboration, and is where we’re prioritizing our innovation. In case, you still continue to stay on Desktop Plus subscriptions, we’ll continue to focus on product maintenance and security.
On the other hand, other restrictions while you work in QuickBooks 2023 R3:
For more details, see this article: Renew your subscription or use view-only mode in QuickBooks Desktop 2023.
Alternatively, I'd also suggest contacting our Customer Support Team. They can provide and offer you the best options so you can access your company files. Here's how:
Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support.
Moreover, I'll be sharing these resources that will help you with your cancelation policies and how to manage your subscriptions in QuickBooks:
Please do not hesitate to leave a comment below should you possess any further inquiries pertaining to file access or matters related to QuickBooks. We're always here to help. Stay safe.
If you want people in the community to be able to help you, you will need to share more details about your issue.
Let me know if this helps.
(Please cheer/kudo if you like my answer.)
JS
@JoesemM RE: For QuickBooks Desktop Pro Plus subscription customers, we strongly encourage these customers to make the switch to QuickBooks Online.
That's a horrible idea. Desktop is the most full featured QB version and Online is the least.
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