Can customers make smaller payments to their invoiced bill?

Hello,

Yes they can.  When you send an online invoice with the ability for the customer to pay, then can enter whatever amount they want to pay.  The invoice will be reflected by their payment.

Partial Payment: invoice will show open balance left

Full payment: invoice will show paid in full

Overpayment: QuickBooks will create a credit balance for the customer

When my customers make a partial payment on their invoiced bill; the balance remaining shows correctly, but when they click view and pay again, QB shows a different amount that is owed, and won't let them pay the full balance. Ex:  Customer invoiced $211.00 on Jan. 5., with balance due Feb. 5.  Customer paid $100.00 online on Jan. 5, and when returning to pay the balance on Feb. 5; they are only shown that there is $11.00 due, although the invoice attached clearly shows the $111.00 balance.  Can someone help?

Hello there, @rrlord.

Thank you for visiting us and providing some details. I can share some insights about partial payments in QBO.

When clicking Receive Payment on an invoice with a balance, you'll be prompted to the outstanding transactions to the specific customer. The ones that are automatically selected are the older transactions. You have to manually un-check them and select the transaction with $111.00 balance.

You also have to verify the Credits of the customer:

That should close the partially paid invoice, rrlord.

Keep me posted if you have more questions about invoice and payment. I'd be happy to offer my assistance. Wishing you all the best!

Hi:

I sent out a test invoice to myself to check this feature. I see no place for the customer to enter a different amount. What am I doing wrong? Is there a setting somewhere I need to turn on?

Thank you for looping in this thread, @jrlapides2.

Once you've already set up your payments profile in QuickBooks Online, your customers can process a partial payment through the payment page.

Here's what they need to do:

1. Open the invoice email and select Review and pay.
2. Select the Pencil Icon to edit the Payment Amount.
3. Enter the partial amount.
4. Once they fill out the rest of the fields, they can select Pay.

If your customer runs into issues when trying to pay, you can check this guide for the fix: What to do if customers can't pay their invoices online.

However, if you haven't signed up for QuickBooks Payments, you can check this link on how to turn on this feature: Send online invoices in QuickBooks Online.

That's all there is to it! Please don't hesitate to let me know if there's anything else I can do for you, I strive to be your number one resource for QuickBooks.

Thank you,

I did not see the pencil icon but now I've found it. It's pretty subtle and greyed out but seems to work. Will confirm here.

Jeff

Hello. Regarding this thread — I would like to turn OFF the option for my client to make a partial payment on their invoice. I didn't even know that was an option for them until one of my clients made a partial payment on one of my invoices when that was not our agreement to start the project. How do I turn this feature on/off? Thanks

Turning off the feature might be a good option, Gwendolynlara.

Although, you're unable to turn off the partial payment feature for now. You may want to resend the invoice again so the customer will pay the remaining balance.

Once they've paid it off, we will deposit the payment to your account within two to five banking days. You can refer to this article about payment deposits for more information.

Reach out to us again if you have other Payments concerns. We're here to address them. 

Partial payment is a problem.  
I am sending an invoice to get paid and the customer can just change the amount they wish to pay?  The invoice is due in full.  This is creating a lot of aggravation trying to get paid for services rendered.  Why can’t this be turned off?   I am tired of partial payments from clients that are late payers to begin with.   For example.... I send an invoice for $1000 and the customer changes the amount to $100 and I don’t have my money for job completed.   QB needs to fix this problem.  

Is there a way to turn this feature off now?  We do not accept partial payments and continue to have customers pay partial invoices then we have to send to collections.  How can we stop this feature?

Providing the best experience with the product is what we aim for, drea8990. 

The option to turn off the partial payment feature is unavailable in QuickBooks Online (QBO). You may want to resend the invoice again so the customer will pay the remaining balance. If this is something our engineers need to look into, you can submit product suggestions by following these steps:

1. Click the Gear icon at the top. 
2. Choose Feedback.
3. Enter your comments or product suggestions.
4. Then select Next to submit feedback.

Your valuable feedback goes to our Product Development team to help improve your experience in QBO. You can track feature requests through the QuickBooks Online Feature Requests website. Additionally, you can keep an eye on our QuickBooks Blog to stay up-to-date with the latest news.

Feel free to visit our Invoices and payments page for more insights about adding, organizing, and sending invoices.

You can always post again if you have questions about your account. I'll also address other QBO concerns you might have. Have a great day ahead. 

I agree 100%.  We have customers change the amount all the time and have to end up spending so much time chasing down the balance due.  There should be an option to turn off the partial payment.  Imagine going to Macy’s or Publix and telling the cashier you will only be paying 25% or the balance.  This is ridiculous that this can’t be toggled.

Wow. This is a great feature for us as we have the client’s property as collateral against unpaid invoices, but I can see how this could

be a huge problem for other businesses. Seems like such an oversight on the part of quickbooks!  The customer does NOT get to decide how much they should

pay! I am shocked  

I am trying to create an invoice for $150 for my customers.  I use Quickbooks Desktop.  However, if they elect to to pay thru the link on the invoice, I want them to be able to pay $153 to cover the processing fee.  It doesn't look like the edit feature allows me to increase to $153.  How can I accomplish this?

Thank you!