Hi there, @rtlaz65.
Thanks for reaching out for support here in the Community. I can help you with uploading your invoice template in QuickBooks. I'll guide you how:
Once done, prepare your template in Microsoft Word. When you're ready, import your custom invoice template. Here's how:
Lastly, here's an article you can read to learn more about importing your invoice custom form styles: Import Custom Form Styles for Invoices or Estimates.
Let me know in the comment section below if you have any other questions about your invoice template. I'll be always around to help.
Hello there again, @evinoco.
I appreciate all your efforts in trying to turn on the Import Style and sharing with us the result. Let’s perform another troubleshooting to get the Import menu to show.
To begin, close, and reopen your company. This can help kick off the activation of the Import Style feature. Next, follow the steps provided by @Maybelle_S to access the Import Style menu.
If you continue to get the same result, access QBO using the InPrivate or incognito window. This is to rule out the possibility of a webpage issue and this type of session doesn’t store local files or cache.
To bring up private browsing:
From there, log in to your account and then go to the Custom Form Styles page to check the Import style menu.
If you’re able to see it, shift back to your regular browser to clear the cache. This process improves the browsing performance of the application.
These steps will get you in the right direction importing the custom template.
You can also bookmark the Customize invoices, estimates, and sales receipts in QuickBooks Online article for future reference. It contains a video for visual reference and steps on how to enhance and add a brand to your sales forms.
I'd be glad to hear back from you if you need assistance with customizing sales forms in QBO. I’ll get back to help and make sure you’re taken care of. Have a great rest of the day.
Have you tried to use other supported browsers, @evinoco?
Another way to get rid of unusual behavior is by using other browsers. You can use Chrome, Firefox except for Internet Explorer.
Open your QuickBooks account from there, then verify if you can view the feature. If the issue persists, I recommend contacting our Technical support team to check this further. Our team can take a look at your account and can modify the set up if necessary. They have more tools that can determine the cause of the issue.
Let me show you how:
I’ve attached a reference here on how to import custom form styles for your invoices in QBO. This resource will also give you additional instructions about fixes in case you encounter an error: Import custom form styles for invoices or estimates.
We’re always here to help whenever you need assistance moving forward. Keep safe.
Thank you for your help.
I contacted someone and we figured out it was because I had the basic service so I upgraded to the next $40 dollar service. The button Custom Import Style appeared so I got off the phone with the support. I went to Import Invoice under New Style but now the Import Style option isn't there.
Can you advise? Is it because this option is available for the subscription I just changed it to and would have to upgraded again? Or is it a tech issue?
We'll just have to turn the feature to import invoice styles, evinoco.
It's good to hear that you've upgraded your subscription so you'll have the option to create sales forms that's according to your preference. I'm here to walk you through on how to get started with importing your invoice templates.
You can follow these easy steps:
There you have it. Now you can make your invoice design by importing a .docx file from Word. Just click the Gear icon again and select Custom Form Styles. At the upper-right, click the New style drop-down arrow and then select Import style.
For your references in importing your styles, you can check out these articles:
Always know that the Community team is always available and ready to help you with your questions. Feel free to post them here. You take care and stay safe!
Ok for some reason now the Custom Styles button disappeared. I checked my account to see if the subscription I updated to was still active and it was.
Can you please set me up so I can call support. This is becoming frustrating.
Hi there, evinoco.
Based on your previous replies, I can see that you've done the basic troubleshooting steps to resolve the disappearing custom form style option. It would be best to contact our Support to have this taken into a different level. The support team will gather screenshots and other data to investigate this further.
If you have other questions in mind, please don't hesitate to go back to this thread.