You'll want to update QuickBooks Desktop to the latest release to successfully send invoices. But before we start, are you getting any error message? Moreover, you can follow the steps below to QuickBooks.
Hello. I use QuickBooks Desktop Pro 2018. I prepared my monthly board invoices like always, went to File > Send Forms, confirmed that all invoices were selected, and hit Send Now. The "Working" box came up that says "Sending emails to the recipients.", the status bar is about a fifth of the way through, and then nothing. It never asks me for my aol password and never gives me an error message. Nothing. I let it "think" for about 35 minutes. The only way to get out of it is to go into Task Manager and shut down QuickBooks.
I came onto this site and reviewed the suggestions, made sure all my updates were done (they were). Made sure my settings were correct under Preferences. Tried rebooting, shut down and restarting, anything I could think of. Finally, I upgraded to QuickBooks Desktop Pro 2020, and guess what, it is still happening! What else can I try?
Same here. I use QB 2020 desktop on Windows 10, 64 bit.
This isn't as simple as "updating to the latest version". This issue runs deep. Not only can I not email invoices...I can't email estimates....I can't print estimates or invoices...AND I can't save estimates or invoices as .pdf files.
This is a HUGE problem, as my business runs on this platform. This issue has been on Quickbooks' radar for over 6 months and STILL no resolution. What is the deal QB engineers?? We pay good money for this platform. Why is this problem not resolved after 6 months?? Does QB simply not care?