Thanks for visiting the QuickBooks Community, Micheal.
I want to ensure you’re able to select another invoice template and customize it seamlessly.
I have a few steps you can try to fix the issue. Let's make sure that your QuickBooks for Mac is updated to the latest release. This helps resolve any issues you encounter while using the software.
When the update is complete QuickBooks Desktop for Mac will automatically open. To manually update the software, follow the steps outlined in this article and go directly to the Manual update section: QuickBooks Mac Desktop.
Let me know how it goes by leaving a comment below. I'll get back to make sure this is taken care of. Have a good one.
Customizing your invoice template is available in all QBO versions, Micheal.
You can set up a new template and style it the way you want.
I've added screenshots too.
Please let me know if you have more questions on this.
Hi there, @Micheal.
Thanks for getting back to us. Allow me to help provide some information about customizing invoice template in QuickBooks Online (QBO).
Any QuickBooks Online subscription can be able to customize invoice template. Right now, we have an ongoing issue where some users unable to select different Custom Form Styles when making invoices. Our engineers are already investigating the root cause of this unexpected hitch and working to implement a solution.
While we're continuing to work on resolving this issue, I encourage you to reach out to our Customer Care Team to add your account to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email.
Here's how you can contact our phone support:
For additional reference, you can check this article on how to customize invoices, estimates, and sales receipts.
We appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out.
Thank you for joining this thread here in the Community. Allow me to step in and provide information about the invoice templates in QuickBooks Online.
I've checked here in the system and the issue regarding the templates when making invoices are still ongoing. I want to make sure you'll receive updates via Email concerning the progress.
That said, I recommend reaching out to one of our Support Specialists. You can provide them the investigation number INV-0466 to be able to add you on the list of affected users.
Here's how you can reach them:
For future reference in case you need the steps on how to reach Support, you can bookmark this article:
Please feel free to get in touch with me here for any additional assistance you need with the custom templates. The Community always has your back.
I appreciate you joining this thread and providing feedback, @VanguardAudioLabs.
The open investigation about being unable to select different Custom Form Styles when making invoices is now closed and resolved. Since you're still experiencing the issue, I recommend reaching out to our phone agents.
They can run the screen sharing tool to conduct further investigation on your company file. Open the link below to get their contact details.
Keep me posted on how the call went, @VanguardAudioLabs. I'm just a post away if there's anything else you need. Take care always.
I have done that. There is no way for me to remove text saying "Please remit within 30 days to avoid late charges." And I do not see how to add text if I start with a new template.
Thanks for joining us in this thread, Copakewillow.
Let's try using an incognito browser to determine the cause of this issue. I'm here to help get you back in business in no time.
It could be that a webpage is preventing you from editing and adding a text message on the invoice template. For further isolation, follow these steps:
If you're able to add a message, clear the cache of your regular browser. This allows QuickBooks Online (QBO) to function more efficiently.
Here's the link for your reference: Clear my browser cache and temporary Internet files.
That should do it. Please let me know how it goes. I'll be here to keep helping. Take care.