@aaronsmitty,

Thanks for the information.  I have sent you a DM.  Let me know what else I would need so we can move this forward.

Thanks

Thank you for your reply and taking the time to write. I appreciate it.

Customers have voiced their need for automation in this thread for years, nothing has happened. I have contacted your engineers before, nothing has happened.

As previously stated, I used to work in several software companies and:

A) we would haven ever asked our clients to reach out to the dev team

B) if a client had inquired about a feature and I knew it was in the product roadmap, I would have said so and asked for their patience. Since you're not telling us this feature is in the works, I'm assuming it isn't and you have no plans to make it happen. Is that correct?

hey @VersaAffiliateMngmt not sure if this will get censored by the moderators but take a peek here a quick walkthrough of how it works.

https://www.loom.com/share/99769dd8deb54f4dab7a71b7c9b90138

Hi aaronsmitty,

Thank you for joining in on the thread and for sharing how other software companies handle requests like this.

Our engineers don't actually announce some of the projects that they are working on or the projects that they'll work on, so it's hard to assume that we have no plans of making this happen. Aside from that, we're not told to stop telling users to submit a request for this particular feature so I personally assume that Intuit is still seeing this as an option in the future.

We're just around if you have any other concerns. Have a good one!

@PhilippeMakes @johnjcr 

If you run a B2B company, you can use Melio for free to integrate with QBO or QBD and have your customers pay their credit card processing fees.

https://melio.grsm.io/get-paid

Is there a reason why you can't just make it like the tax line item on the invoice?  We can select the percentage rate we need to charge and have it go to the correct account in QBO.  It just seems ridiculous that after all of these years and the number of times we've selected the gear icon and made our suggestions, nothing has happened.  It's like a suggestion box that goes right to trash.

I agree! this is ABSOLUTLEY ridiculous. any other company that didn't have such a stranglehold on their customers would have added this years ago.

Quickbooks it is time for you to do the right thing.

So frustrating....

@bauerlawn if this is something you are looking to solve for I'm happy to help on this front.  Easy to accomplish very minimal cost. 

hey @DLU2005 there are very inexpensive tools for this happy to share what we have helped some clients get set up with.  

Not sure the time & cost this means to your business but happy to help out on this front. 

I dont understand why quickbooks hasn't integrated this. Considering leaving to another platform. 

this is not true in my case. my company does not use the quick books online processing and will not until this exact issue is fixed. we turned it off for all invoices and use other processers (square for us). we have thought about using QB to process but there is currently no incentive. 

will this calculate a percentage of the invoice

example: invoice @$100 

credit card fee 2%

invoice amount $102.00

Hi there, wheelrim.

Thanks for joining us here. Can you tell us more details about your concern? Can you also tell us what version of QuickBooks you're using?

We just want to make sure that we're giving you the right steps to help with your concern.

Please reply back to us for more details. We look forward to it. 

@wheelrim check out chargezoom - happy to set you up on a trial.  it works great. 

That looks as if you are now charging your customer for the fee twice.

After spending far too much of my time trying to figure out how to charge my customers a cc fee and reading all of the unanswered responses from QB customers, I think it is time for my business to find a different accounting software. One that offers what I need, charging cc fees to customers being one of them. We run large dollar invoices, so our cc fees are in the hundreds of dollars. We have been with QB for almost two decades and their "improvements" have been less than satisfactory during that time. I'm tired of wasting my time and my money on something that does not work for me or my business. Good luck to all of you QB customers, I hope they open their eyes someday.

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@NikkiKBNW wrote:

One that offers what I need, charging cc fees to customers being one of them. 

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@NikkiKBNW 

Which one? Unless they are also using a 3rd party payment processor.

This is exactly the feature I fully expected QB to have.  Have they added it yet?

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@abuckson wrote:

This is exactly the feature I fully expected QB to have.  Have they added it yet?

---

Not yet. Consider having a 3rd party solution. If you run a B2B company, you can use it for free.

How much does Zapier charge you to do this, is it per transaction?

I'm so incredibly disappointed.  The QBO "Payments" department sent this article to me.  They said that it provided instructions on how to correctly charge the client the interest and fees in a way that would eliminate additional charges to my company.  Alas, these answers are exactly what we have been doing.  Adding line items and tracking them separately.

As many people have already pointed out, this does not stop the interest from being charged on the new total. 

Line 1). Services | eCommerce power boosting wizardry  | qty 2 |  amount 5,000  | total 10,000

Line 2)  3rd Party chrgs/fees/interest | QBO CC invoice interest 2.9% | qty 1 | amount 290 | total 290

Line 3) 3rd Party chrgs/fees/interest |  QBO transaction fee | qty 1 | amount 0.25  | total 0.25

                                                                                                                           Total $10,290.25

Because I've listed the charges as line items on the invoice they are included in the invoice total.  As you can see the additional fees that I righteously charged the client were $290.25.  But, because I'm being charged 2.9% on the Invoice Total of $10,290.25 (not just "Line 1") Quickbooks charges back to me a total of $298.95.  In essence, I'm being over charged 0.0087%.

0.0087% might not seem like a lot of money at first glance.  But, many of my clients are cash strapped when they come to me for help.  If I collect $1M in a year and half of that ($500k) is paid via credit card then, I was just overcharged $4,350.00.  I'd much prefer to reinvest that money back into my company.

We're all asking QBO to find a more elegant solution... if they can.  Idk how since the 2.9% interest is charged by the credit card company, not by QBO.  So, the cc company doesn't care what the line items are.   

Maybe QBO could broker a deal with the cc merchants?  Maybe, QBO can auto refund the 0.0087% back to clients who can show it on their P&L.  Then, QBO could charge it back to the cc merchant. ???  That would take work.  But, we'd certainly all appreciate it.

I appreciate your input from every angle, @Nick0172.

We recognize that each company has unique needs, and I can see how the feature you're looking for would benefit and empower your business. In the meantime, I recommend sending this request straight to our product engineers through feedback. 

To send feedback, follow the below steps:

1. Go to the Gear icon at the top.
2. Select Feedback.
3. Enter your comments or product suggestions. 
4. Then select Next to submit feedback.

To be updated with the recent and upcoming changes for QuickBooks products, visit these sites:

• QuickBooks New Features and Innovations
• What's New in QBO?

If you need anything else, please let me know. I want to help in any way I can.

I need accounting software that automatically charges the processing fees to the customer.  Intuit seems to have been unable to figure this out for several years.  The processing fees are making QB non-viable for me.  Can anyone out there recommend another product?

Ok, so this should very simple.  The customer picks ACH or Credit card payment on the invoice payment screen.  The vendor should be able to set that the customer is paying the ACH or Credit Card fee in invoicing template.  When the customer selects how they are paying QB calculates the total to be charged on the ACH or Credit card payment screen.  It should not be on the invoice at all.  My customers are requesting to pay be credit card and I am happy to do that if they pay the fee. This discussion has been going on for years.  It really should not be that difficult to add this to the payment popup screen and as an option under the invoice template payment selection section.