I would prefer it to be an option that the customer has to pick.  Let them decide if they want to send a check or to pay the extra 3% to use a credit card.  

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@Em28 wrote:

I would prefer it to be an option that the customer has to pick.  Let them decide if they want to send a check or to pay the extra 3% to use a credit card.  

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@Em28 

If you are using Melio, your customer can pick the payment option. They can pay your invoice by credit cards and pay the fee as well, you will get paid by bank transfer or check for free.

https://melio.grsm.io/quickbooks

QUICKBOOKS LETS GO

I am wondering if I connect a 3rd party service (such as stripe) if that would handle the issue or passing the CC fee to the customer. Does anyone know?

Sasha,

Do you know if quickbooks will offer this as an automated system this year?

Hi there, smallbusinessowner.

Thanks for checking out the Community space.

As of the moment, we don't have a specific timeframe as to when it will be rolled out. Rest assured, we're taking note of your ideas and suggestions to help improve your QuickBooks experience. For now, you can manually add the convenience fee to the invoice by following the steps provided by my colleague, SashaMC.

Alternatively, you can visit our QuickBooks App Center to find a third-party app that can automate the process. Once you're in, just click the profile of each payment processing app to know what are their key benefits and how they work with QBO.

Before purchasing or subscribing to any service, I'd suggest reading some reviews online or trying their trial options available. This is to ensure that you'll find all of the features you need.

To stay current with our latest product updates and news, you can follow our blog. I'm also adding this article to help customize the invoices that you send to your customers: Customize sales forms.

Feel welcome to reach out to us again with any concerns and questions you may have. We're always here to back you up.

Why is this feature still not part of Quickbooks?!?
This is a basic feature already available on other platforms.

If I am paying $70 per month for the joy of using Quickbooks, then Quickbooks should be more responsive in addressing such important features being included. Might need new engineers. 

Exactly.

I just had a conversation with a quickbooks employee. It's so frustrating that after we pay monthly charges for quickbooks online and merchant services, we still get charged a percentage of each transaction. I don't understand why there wouldn't be a convenience fee that the customer chooses when the select choice of payment. Because of large payment transactions, we offer credit card and ach payment methods.. Both options have different rates.. The rate also changes based on the total invoiced amount after you include the fee on your invoice. So ridiculous...

How to set the percentage of this charge for all customers who pays by Credit Card?

Thanks for following this thread, @Connie92123. At the moment, setting up a percentage charge for all customers who pay by credit card is currently unavailable in QuickBooks Online.

I'll do my best to keep up with your request and ensure our Development team gets your idea. 

As I mentioned by my peers above, you can also check out our blog page for any newly added features or updates in QuickBooks.

Feel free to comment below if you have any other questions. Wishing you and your business continued success. 

All merchant services are that way. The point of putting a processing fee is to reduce your overall expense not to completely remove it. 

Looks like we might need to move away from quickbooks. Crazy that I have to decide and change things on the invoice for card transactions. 

@Schmidt1383 

You may consider using another payment processor to integrate with your QuickBooks, OR purchasing our service to convert your data from QuickBooks to another accounting app. 

Is this feature available in Quickbooks Desktop yet?

@edamade 

You may need another payment processor to integrate with your QBD. 

Glad to see you here, @edamade,

At the moment, the automatic credit card processing fees is currently unavailable in QuickBooks Desktop. In the meantime, you have to record the charges manually into the transactions.

To do this in QuickBooks, create a service item for the credit card convenience fee and manually add it as a line item on your customer's invoice. Follow the steps below:

1. Go to the List menu at the top toolbar, then select Item List.
2. Right-click anywhere on the page then pick New.
3. Choose Service for the Type, and use Expense for the Account.
   

On the invoice, add a new line item for the fee by selecting the service item you created earlier. Enter the amount for the credit card fee.
 

Feel free to visit our forum again if you have other questions about creating processing fees. I’m always here to help. Have a good one!

Gotta love the sweet nothings that QBs forum staff replies on here. Hundreds of customers calling for such a simple feature to be implemented for years and the mods can’t even give us genuine, non-automated feedback. 

They don't charge 3%.  They charge 2.9%, and simply charging 3% covers the cost with a tiny bit of profit. Y'all are worrying about nothing on this one.

There IS A SOLUTION to this.  Just posting to be helpful. I have nothing to gain from this, but I figured it out for my own company and thought I'd share:

If you want credit card fees charged to your customer at 3%, and you want that option as an automated thing that happens without any interaction from the user, I have accomplished this via Zapier, fairly easily.  We have the invoice created automatically via Zapier when the sale closes in our CRM, but that isn't necessary.  The 'trigger' can be from a CRM (Zoho, in our case), and it can be automated to create the invoice and the 3% fee line, or the trigger could be the new invoice creation in QBO, and the result could be adding a new line item with the 3% charge.

But we complete the sale in our CRM, and within seconds, the customer exists in QBO, and the invoice is created, with the optional line item adding the 3% credit card fee.  The email template clearly explains to the customer that if they pay with check, to only pay the amount of the sale before the CC fee.  In that event, we just delete the optional fee line and the invoice defaults to 'paid in full'.  

If this interests anyone, I can give more detail as to how to complete this process.  We didn't want to have to manually create the invoice, add the 3% optional fee, or email it.  We just wanted ALL that to happen automagically when the sale is completed in a different application, and after a few hours of tweaking and finding the right features in Zapier, I got it working beautifully.  Just throwing it out there. :)

I just tried Melio and it did not work because the payer was not a business. Their credit card payment was cancelled. Does Melio allow individuals to pay businesses? 

Hello, AMmath. 

Yes, Melio is designed as the perfect bill pay management solution for accounting professionals. Melio Accountants offers a unique Accountant Dashboard, from which you can manage all your clients' accounts.  

Melio is also great for vendors, suppliers, distributors and everybody receiving business payments. Melio is a free & easy way for vendors to set up a simple payment page with a custom URL that they can share with their customers to get paid faster.
 

I suggest you get to know Melio because it might just be what helps your clients manage their cash flow needs. You can also find out more about Melio from this Firm of the Future article. 

Reply to this thread if you have more questions for QuickBooks Online's processes. I'd be more than happy to share some guides and workflow. Stay safe!

@AMmath 

Melio is for a B2B transactions

https://melio.grsm.io/get-paid

You client has to use another app to pay the procession fee on their own, like this one.

I've read through the various posts and it doesn't seem QB has resolved this issue yet.  QB, is this true?  If so, when will it become a function/process that we can use?  Going through a 3rd party vendor in order to accomplish this is ridiculous!