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usercare
Level 2

How do I get Quickbooks to stop pushing ads in my face, especially ones that interrupt where I am

It's annoying enough that the ad for Quickbooks Cash is off-point.. I'll never sign up for it now. But when I dismiss the ad, it loses my spot.
3 Comments 3
IamjuViel
QuickBooks Team

How do I get Quickbooks to stop pushing ads in my face, especially ones that interrupt where I am

I myself don't want to see pop-ups while navigating around QuickBooks, @usercare.

 

Let me share additional details about the in-product prompts you’ve seen on your end.

 

As of now, the ability to permanently turn off the pop-up messages for products and services including QuickBooks Cash is not available. These ads are designed to guide and suggest you how to optimize your QBO experience. You’ve received the prompt since the system detects that you’ve not enabled the built-in Payment or Cash features of QuickBooks. 

 

 

You can ignore the prompt since it will eventually stop. Or you can click on the X or No, thanks button to close it. Rest assured, this will not affect your navigation experience.

 

On the other hand, to unlock the software’s full potential, I’d recommend checking out these articles for tips on how to unlock: QuickBooks Online Help Articles.
 

You can post anytime if you have other questions or concerns. I’m always here to answer your inquiries.

usercare
Level 2

How do I get Quickbooks to stop pushing ads in my face, especially ones that interrupt where I am

Rest assured, this will not affect your navigation experience.

 

That is not accurate. when I X out of the Ad, the page I was looking at is gone.

Jen_D
Moderator

How do I get Quickbooks to stop pushing ads in my face, especially ones that interrupt where I am

Thanks for getting back to this forum, @usercare,

 

Have you tried doing this in a private window and check if the same thing happens there? Unexpected issues in QBO are most likely affected by the large data in the cache. This is because the regular browser will constantly accumulate data and will not remove its history automatically.

 

The incognito mode will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

 

  • Google Chrome: press Ctrl Shift N  
  • Mozilla Firefox: press Ctrl Shift P
  • Safari: press Command Shift N

 

If the recall feature works, clear the cache to resolve the issue in regular browsing. 

 

If the same thing happens, I highly recommend getting in touch with our Support Team to report the problem. To contact us, follow these steps below:

 

  1. Go to the Help menu in QuickBooks, then choose the Search tab.
  2. At the bottom click on Contact us.
  3. Enter the keyword Account Management and Billing in the What can we help you with? box.
  4. On the next screen, scroll down to How would you like to connect with us section.
  5. Choose Chat with us to initiate a discussion with a live agent.
  6. Enter you account contact information then press Get a chat.

 

When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

 

Reach out to us during our operations hours. You will see it here: Support hours and type.

 

I'll be adding some related articles about QuickBooks Cash for your reference:

 

 

Kindly update this thread after you try out the steps. I want to make sure this is resolved and I'll be right here to provide further help.

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