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I myself don't want to see pop-ups while navigating around QuickBooks, @usercare.
Let me share additional details about the in-product prompts you’ve seen on your end.
As of now, the ability to permanently turn off the pop-up messages for products and services including QuickBooks Cash is not available. These ads are designed to guide and suggest you how to optimize your QBO experience. You’ve received the prompt since the system detects that you’ve not enabled the built-in Payment or Cash features of QuickBooks.
You can ignore the prompt since it will eventually stop. Or you can click on the X or No, thanks button to close it. Rest assured, this will not affect your navigation experience.
On the other hand, to unlock the software’s full potential, I’d recommend checking out these articles for tips on how to unlock: QuickBooks Online Help Articles.
You can post anytime if you have other questions or concerns. I’m always here to answer your inquiries.
Rest assured, this will not affect your navigation experience.
That is not accurate. when I X out of the Ad, the page I was looking at is gone.
Thanks for getting back to this forum, @usercare,
Have you tried doing this in a private window and check if the same thing happens there? Unexpected issues in QBO are most likely affected by the large data in the cache. This is because the regular browser will constantly accumulate data and will not remove its history automatically.
The incognito mode will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:
If the recall feature works, clear the cache to resolve the issue in regular browsing.
If the same thing happens, I highly recommend getting in touch with our Support Team to report the problem. To contact us, follow these steps below:
When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:
Reach out to us during our operations hours. You will see it here: Support hours and type.
I'll be adding some related articles about QuickBooks Cash for your reference:
Kindly update this thread after you try out the steps. I want to make sure this is resolved and I'll be right here to provide further help.
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