Hi there, langfordwelding.
I'm here to show you on how to delete payment to reopen your invoice.
Here's how:
- Go to Sales in the left navigation menu.
- Go to Invoices tab, then open the invoice.
- Click the 1 payment made link at the upper right hand above the PAID payment status.
- Click on the link for the date.
- On the Receive Payment window, click on More button at the bottom.
- Click on Delete, then choose Yes.
That's it! You're now able to change your invoice back to unpaid status.
To know more how to receive payments, take a look at this resource: Record invoice payments in QuickBooks Online.
In case you need to record a credit card payment and delayed credit in the future, see below links which you may find helpful:
If you need more help, leave me a comment below. I'm just around. Take care.