How do I set up my email address to send invoices from?

You got me here to help, bookkeeper67.

Setting up the company's email address you use for sending invoices in QuickBooks Online (QBO) is pretty easy.

Here are the steps:

1. Click the Settings icon at the top and select Account and Settings.
2. Choose Company and click the Pencil icon on the Contact Info section.
3. Enter your email address in the Company email field and put a checkmark on the Same as company email.
4. Click Save, then Done.

Moving forward, the system will apply the new email address for your invoicing.

For future reference, you can also check out these articles for further guidance:

• Change the email address you use to sign in.
• Email or print multiple invoices and sales forms.

Please get back to me if you have any other additional question concerning setting up email in QBO. I'm here to help.

I did as instructed but it is not doing that and when I try to change it in invoices it tells me I need a Gmail address.

Joining the thread to help with you question about sending invoices, bookkeeper67.

Can you tell us the domain of the email that you're using? For now, we only have integration with Gmail which would allow you to send invoices and other sales transactions. 

If you don't have a Gmail account, transactions are sent using quickbooks@notification.intuit.com. 

You'll also want to send them a reminder or accept payments by credit card or ACH transfer. Check out these articles for more details:

• Send Invoice Reminders Automatically or Manually in QuickBooks Online
• Connect Your QuickBooks Payments Account to QuickBooks Online

Reply down below or reach out to us again if you need anything else. As always, the Community is always here to help you again. 

I have a gmail workspace account. Can invoices be sent with a domain that is managed by gmail? [email address removed] vs [email address removed]?

Hello Worx26,

The only thing you can change is the Customer-facing email in your settings. That will be the one to receive replies when your customers will respond to the invoices or transactions they received.

1. Click the Settings icon at the top and select Account and Settings.
2. Choose Company and click the Pencil icon on the Contact Info section.
3. Update the Customer email field.
4. Click Save, then Done.

Let me know if you have other questions in mind.

It's been over two years now since I last read about this email limitation. 85% of U.S. businesses use Office 365 for their mail service. How can the only integration be with Gmail, especially with such a simple feature to implement such as SMTP? Surely this has been requested hundreds of times. What is the ETA?

It's been over two years now since I last read about this email limitation. 85% of U.S. businesses use Office 365 for their mail service. How can the only integration be with Gmail, especially with such a simple feature to implement such as SMTP? Surely this has been requested hundreds of times. What is the ETA?

I can see how the benefit of being able to send invoices using other email domains (aside from Gmail) would aid you in managing your transactions with QuickBooks Online (QBO), @Virdual. That's why I'm here to share a few details about this.

For the time being, we’re unable to provide you with a specific time frame as to when this option of sending sales transactions using other domains be implemented. We take customer suggestions as opportunities to improve the various features within our products. Therefore, I would encourage you to send suggestions or product recommendations.

Your valuable feedback will be forwarded and reviewed by our Product Development team to help improve your experience while using the program. Here's how:

1. Go to the Gear icon.
2. Select Feedback.
3. Type in your recommendation in the Share your feedback field.
4. Click Next.
5. Follow the on-screen instructions to complete the process.

I've attached screenshots below that show the first four steps.

Also, to learn more about personalizing your sales forms and recording your invoice payments in QBO, I'd recommend checking out these articles:

• Customize invoices, estimates, and sales receipts in QuickBooks Online
• Record invoice payments in QuickBooks Online

On top of that, I'd also recommend visiting this page to keep you updated with the latest software improvements and enhancements with QBO: Customer Feedback for QuickBooks Online.

I'm all ears if you have other concerns about managing invoices and sales transactions in QBO. You can drop a comment below, and I'll gladly help. Take care, and I wish you continued success, @Virdual. 

This is BS

This is nuts, I've seen the same response from Intuit on several posts from people asking the same question. How can we customise the email sending address? Why should this be a feedback request that customers have to vote for?. Custom sending addresses have been a standard feature is just about every software solution since around 2005-2010. It comes standard in every Cloud SaaS solution I've ever used. Xero and even Zoho Books has it built in with DKIM protection. If you're asking your customers to vote for it, then I don't think Intuit is paying much attention to security.

Let’s take a step back and think about this for a minute. QB Online is a global, rather popular accounting SaaS solution. Thousands of businesses are using it. Anyone can instantaneously open an account with just a few clicks and start sending invoices. So how are my customers supposed to distinguish my invoices from a malicious online hacker or disgruntled employee hellbent on causing mayhem when both my and their invoices come from the same email address? Bear in mind that the content of the email, the invoice design, products, names, addresses etc could well look identical. The only difference would be the banking details.

If you can't see the importance in that example, then maybe what we all should be thinking is; should we be entrusting our data, business reputation and our customers to a company that clearly doesn't understand the ever increasing, highly sophisticated, cyber threat that both the public and businesses of all sizes face daily.

I've read posts from people claiming that custom 'from addresses', used to be a feature in earlier versions of QB and has now been removed. I can't think of even the slightest reason why except that it might have some revenue benefit or angle. If it's a sales angle, why the hell not just include it with an upgraded or premium version of the software. Here's the thing, you're going to lose me as a customer unless I can find a way round this because there is no way I can send invoices to my customers from an @intuit..... address.

To someone at Intuit, I have one question which I hope you'll respond with an answer rather than the standard template I keep seeing.

If I continue using QB Online, how can my customers distinguish between my invoices and someone who may be masquerading as my business if both the attacker and my emails come from the same address?

I'm on your side here, IT-IN-A-BOX.

As a QuickBooks user who wants to keep your data secure, everything you've shared in this thread makes total sense.

I understand that the option to set up your email address could help your customers distinguish you from scammers. While this is unavailable, I'd recommend including a note in the email.

Here's how:

1. Open the invoice that you'd like to send.
2. Verify the details.
3. Select Save and send.
4. On the Send Email page, add your note.
5. Once done, click on Send and close.

For more details about personalizing your email, please see this article: Customize Invoices, Estimates, and Sales Receipts.

Additionally, I've added an article that'll help you gently remind your customers about invoice due dates: Send Reminders Automatically or Manually.

I appreciate your understanding on this matter. Please know that you're security is our top priority.

The problem now is that customers no longer even receive our invoices. The 'quickbooks notifier' email address is so often spoofed that the majority of our customers have it blocked. This means they never even receive our invoices in order to assess their veracity.

Hello, AVPRVA. 

I can see that my colleagues already lay out all the possible solutions above, yet issues persist.  

I suggest contacting our Customer Care Team. Our experts can verify their accounts securely and help with their email addresses so they will be able to receive invoices. 

Here's how: 

1. Click Help on the top menu.
2. Choose Contact Us.
3. Enter your concern in the What can we help you with? field.
4. Hit Let's talk.
5. Select Get a callback or Get the number to connect with us.

To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: ​​Support hours and types.    

Additionally, let me share these links that you may find relevant in personalizing and handling your sales forms: 

• Customize invoices, estimates, and sales receipts
• Record invoice payment   

Feel free to post again if you have further questions about sending invoices. I'll be around to help you.

I am. trying to set up my email to able to send invoices even though I follow the instructions it doesn't work.

Thanks for replying into this thread, @Davidbowers.

I appreciate you for following the instructions that my colleagues have shared. Allow me to provide you with another workaround to address this. 

Invoices can also be downloaded in PDF format, and will be kept on your computer and send through your Gmail account directly. Follow these steps to download an invoice:

1. Go to the Sales menu.
2. Select Invoices.
3. Find and select the invoice you want to download.
4. From the Action column, click the dropdown and select View/Edit.
6. Click on Print or Preview, then select Print or Preview again.
7. Select Download.
8. Select Close to exit the PDF viewer.

Once downloaded, you can now send the invoices using your Gmail account. I'll also provide this article for more details on downloading sales forms in QBO: Download and save sales forms and statements in QuickBooks Online.

You can also visit this article to learn more about sending multiple invoices: Email or print multiple sales forms in QuickBooks Online.

Let me know if you have any additional questions concerning invoices. I'm always around to help. Keep safe.

How is it almost 2023 and QBO still can't send email from my company domain? Options are only notification.intuit.com and [email address removed]. Utterly ridiculous.

Hi there, @CM99.

It isn't the impression we want you to have. Allow me to share some information about sending invoices from a different domain.

Do you mind sharing your company domain? Currently, we can only connect QuickBooks Online (QBO) to a Gmail account. If you wish to remove the old one and replace it, follow these steps:

1. Create an invoice or open an existing one.
2. Once you fill out the necessary fields, click Save and send.
3. Above the customer’s email, select the From dropdown.
4. Choose Remove Gmail address.

Once disconnected, QBO uses the default email to send invoices. You may now link and use your new one.

Having the ability to connect other domains would be great option. I encourage you to add your vote for this one by sending a feature request in the Feedback section within QuickBooks. Our product development team reviews all the feedback we receive to ensure we’re meeting the needs of our customers.

Here's how:
 

1. Select the Gear icon at the top, then Feedback.
   
2. Enter your comments or product suggestions then select Next.
3. You'll be provided a list of suggested Help articles related to your comment. You can read through them or select Skip and send message.
4. From the drop-down, choose the appropriate category, then select Send message.

For your reference, check out this link: How to Submit Feedback.

Finally, please be mindful about sharing any personal or private business information here in the Community as this is a public forum. I've encrypted your email address for your security. 

Comment down below if you need further assistance with sending your forms. The Community is always here to help you again. 

I HAVE A GMAIL ADDRESS WHICH IS ENTERED IN SETTINGS & SAVED, BUT SENT INVOICES ARE STILL LISTED AS COMING FROM [email address removed].  ?  TD

Hi, todluv.

Joining the thread to help with your question about sending invoices. 

To get this sorted out, we may need to ensure that before sending the invoice the from address field is not switched back to the QuickBooks email address.

There's other way that we can send invoices to our customers. If we have a Gmail or G-suite email account, you can use the Send with Gmail feature to send invoices from your own address. 

Once we connect QuickBooks to your Google account, we can send customers invoices from your Gmail address. This way we can manage your emails with customers all in one place. Let me show you how.

1. Create an invoice or open an existing one.
2. Once you fill out the necessary fields, select Save and send to open the preview window.
3. Above the customer’s email, select the from ▼ dropdown.
4. Select Add Gmail address, then Connect Google account.
5. Enter your Gmail address in the sign-in window, then select Next. Note: If your computer remembers your Gmail, select the email you want to use. Then Allow and you're good to go.

If the same thing happens, aside from clearing the cache and signing into your account using a private window, let's try other supported, up-to-date browsers. This helps us to roll out the possibility of a browser-related issue.

Furthermore, read the following articles to learn how to personalize sales forms, record invoice partial payment, check customer remaining balance, and other related topics:

• Customize invoices, estimates, and sales receipts in QuickBooks Online.
• Record invoice payments in QBO.

Please feel free to get in touch with me here for any additional questions about managing your invoices in QBO. I'm always here on your back. Thanks for popping in here in the Community and stay safe.

Here we are, years later, and quickbook again fails to implement basic features.

I have no issue setting up our email address for invoicing since it's hosted by gmail.  But... I can only add one?  If I have multiple people creating invoices, I would prefer that it be sent from the person creating the invoice.  Is it possible to delete the QBO email address and replace it with a second one from our domain?

Hi there, WillowG.

Thanks for joining this thread. I'd be glad to provide some info about the email used for invoices in QuickBooks Online.

While there are many ways to customize the look and feel of emails, at this time there's only an option to add one email. However, I can see how having the option for multiple addresses from different employees would be useful. I recommend submitting feedback to the Product Development Team. This can be done directly through your QuickBooks Online account by clicking the Gear icon in the top right corner, then choose Feedback.

You can keep an eye out for these types of product updates by viewing the Firm of the Future site.

Please don't hesitate to reach back out in the comments below if you have any other questions. I'll be here to help in any way that I can.

Unfortunately this is another feature that was available in the Desktop version but that they have removed from online.  Having it come from a quickbooks.com is a nice free advertisement for Quickbooks and obviously that is more important than your invoicing looking professional for your company.

Naturally they don't tell you about this before you move over just like they don't tell you you will have to upgrade to a higher version of QBO if you want to add something as obvious to an Invoice as the associated PO number.  After all, who on earth would expect to be able to have the PO number appear on an invoice??  That is just crazy talk.

This thread is three years old and the feature remains unchanged. What about your customers who use MS Exchange, why only Gmail customer can change their outgoing email address?

I am a recent new user of QB however come from a software development background and I am shocked how your Dev Ops team are unable to deliver this simple feature to the mass of your customers.

Please dont reply with the same excuses and dont tell me you cant give a time this will be enabled, just deliver what your customers want.