How do you contact QB to speak with someone? My question is regarding BillPay. Tried connecting via chat

Hi, @kevlcoleman.

I'll point you in the right direction, so you can communicate with our support. 

You can contact our Customer Care Team via the Help menu in QuickBooks Online (QBO). From there, you can choose either Chat or Voice. Please follow the steps below. 

1. Go to the Help menu, then choose Contact Us. 
2. Type your concern in the box, then hit Let's talk. 
3. Choose either Get a call or Start a chat. 

       4. Complete the needed information, then submit the request. 

Please call our support within business hours to ensure we address your concern directly. For more details, check out this article: Contact QuickBooks products and services Support.

Also, it's my pleasure to provide some benefits and features of BillPay. Using BillPay makes it easier to make payments right from QBO because you can: 

• Pay bills via bank transfer or check directly from QBO Essentials, Plus, and Advanced versions. 
• Pay 1099 Vendors/Contractors via bank transfer (ACH) or paper check.
• Record payment transactions accurately and automatically in QBO.
• No monthly subscription fee for this service.

Moreover, to learn deeper about this feature, please browse through these articles below. 

• What is Online Bill Pay?
• Pay bills in Online Bill Pay

Lastly, could you please let me know your exact questions about Bill Pay by hitting the Reply button under? So I can present you with the exact answer and resolution. 

I'll be waiting for your response, @kevlcoleman. Keep safe always.

Hi Marybeth,

There were huge delays with Customer Service I submitted the contact request via chat at 9:30 am and was not able to connect. During that time waiting, I requested a callback and was informed there was a 164 minute wait time.  I did not receive a call back until after 3 pm.  Then after connecting me to the BillPay Team was forced to request another call back at 3:45, this time the wait was shorter a received a call back at 5:16 pm.  However, None of my issues were resolved and I'm forced to start again tomorrow.  Needless to say I'm very frustrated.

Best,

Kevin

Hi @MichelleBh ,

No resolution yet, spent another 2.5 hours on the line today with QB and Bill.com while trying to resolve the issue.  At least today both groups identified the issue, now it just needs to be corrected. As of 5:58 pm PT (that's when the line disconnected. I do not think it was intentional both agents were great to work with today.