How do you speak with an actual LIVE PERSON???????

Hi there, treesurfersforyou.

We'd really want to give you the help that you need. Can you also tell us more details about your concern? We might have an available Help article or give you steps that can help you resolve you concern .

Aside from that, QuickBooks experts and users can also read your post and jump in to answer your question or concern. If it's some thing about your account, follow these steps on how you can reach out to chat and phone support teams:

1. Click Help in the upper right-hand corner of QBO.
2. Look for Talk to a human and click on it. 
3. Type in "support" or "contact support" again and press Enter.
4. Click I still need a human.
5. Select Get help from a human.
6. Choose between Chat with us or Have us call you. 

They're open from Monday to Friday, in betweeen 6 AM to 6 PM Pacific Time. They're also open every Saturday, from 6 AM to 3 PM PT. Here's an article for more details: QuickBooks Online Support.

Let me know if you need anything else. 

I am in need of finding a report for 2020 payroll but it is not allowing me 

I appreciate you for joining this thread, @K Wresource.

I’m here to help you find the report you need for your 2020 payroll. Can you share with me what specific report you need? This way, I can provide you the right information. Any additional details is appreciated.

Nonetheless, QuickBooks Online (QBO) offers a variety of payroll reports. You can run the Employees Details or the Employee Directory report. These reports show your employee’s data such as payroll details and tax info. For more information, you can check this article: Run payroll reports.

In case you're unable to view or run reports, I recommend accessing your account on a private or incognito window. There are times the browse is full of junk files that can affect the performance of your account.

A private window doesn't save data files, it's a great tool in identifying a browser's cache issue. To open an incognito window, you can refer to these keyboard shortcuts:

• Press keys: Ctrl + Shift + N (Google Chrome browser)
• Press keys: Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browser)
• Press keys: Command + Shift + N (Safari browser)

If you're able to view the report, I suggest going back to your regular browser and clear its cache. If this is not the case, I recommend using other browsers that are available to you. This way, we can verify if this a browser integrated issue.

Also, you’d be glad to know that you can customize your reports in QBO to show the specific data you need. To be guided through the process, check out this link: Customize reports in QuickBooks Online.

Let me know if you need further assistance in running your reports. I’m always around ready to back you up. Keep safe and stay well.

I am tired of this game. I need to speak with someone who speaks english clearly NOW!!!

Thanks for posting here and sharing your experience when contacting our support, @bac52,

We want to make sure you get the support you need. During this pandemic, we have updated our contact options and support availability. We have a certain time when our live support is available for live calls with a representative.

But I want you to know that this forum is also another channel where you can post your QuickBooks concerns. We are here to answer general QuickBooks questions. However, we do not handle account-related concerns, like billing, account information and etc. Just type in your question below, so I can check on it for you.

If you want to talk to a live rep or contact Customer Service or Technical Support for billing and account questions, we have a different process to reach them. Our Live Help are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM until 3:00 PM on Saturdays.

To get a hold of a representative, follow these steps:

1. Go to the Help menu then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose Chat with us to initiate a discussion with a live agent.
   
6. Enter you account contact information then press Get a chat.
   
7. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

Mention me in this thread for any additional details or further help. I want to make sure you're taken care of and everything is fully resolved.

I can't get into my QB as my computer was reset

how do I get my account back

Good day, @ww11.

May I know the error message you're getting when accessing your account in QuickBooks? This way, I can provide you the right steps in fixing the issue. 

In the meantime, let’s perform some basic troubleshooting so you can sign in to your account. If you forgot the User ID, allow me to assist you with how to recover it. It will only take a couple of minutes to accomplish this action.

Here's how:

1. On the Sign In page, tap the link for I forgot my user ID or Password.
2. This will take you to the Get help signing in to QuickBooks window.
3. From there key in your phone number or email address in the field box and click Continue.
4. Choose how you want to reset your login information: Get a code emailed to or Recover my account a different way.
5. Hit the Continue button.
6. If you used your email address to verify the account, you’ll receive an email with your user ID.

If you’re experiencing a different issue, check out the Get help if you can't sign in to your account guide. You can follow the suggested troubleshooting steps based on the scenario that fits your situation. With these steps, log in to the account in no time.

I'm also adding a great resource to help resolve unexpected issues when using QBO. It contains some links about clearing the browser's cache and adding Intuit as a trusted site: Troubleshooting browser problems. 

Reach out to me if you need assistance performing the troubleshooting. I’ll be more than happy to help. Have a great rest of the day.

How to remove name from my system that someone else setup while working here

I'm here to help remove your name, JB_lb303.

If you're referring to your name from your company's QuickBooks Online account, make sure you have permission to manage users. If not, you can ask the master admin of the account to delete your name.

Please know that deleting a user is permanent. And, here are the steps you can follow on how to remove your name.

1. Go to Settings ⚙, then Manage users.
2. Find your name, then select the arrow icon under the Action column.
3. Choose Delete.
4. From the confirmation window, select Delete again.

I'm adding this link to learn about access permissions: User roles and access rights in QuickBooks Online. It also provides information about roles that counts and don't.

If you aren't referring to the QuickBooks account, please provide specific details. This way, I can walk you through other steps.

So basically, as of today, Dec. 7, there is ZERO customer support at Quickbooks? I have been incorrectly charged for a service I do not have, and I cannot reply to the invoice (that I was not even notified was coming), the phone number has a recording that says "please call again sometime." WTF? I've had an online chat window open now for 30 mins with a bot that keeps popping up and saying "we haven't forgotten you..." Really?

I am due a refund for an incorrect billing charge. WHO do I contact about this before going to my bank and filing a fraud complaint against QB???

Hello, @leightmoore. 

Thanks for taking the time to follow the thread and sharing your concerns with us.

At this time, our live support agents are experiencing technical difficulties and are unable to respond to chats or phone calls. However, if you'd like you can always send a private message in the Community where we can lend a hand. Or if you'd prefer to speak to a live representative, you can try contacting support again later. 

Please know we are here to help and appreciate your continued patience. Take care! 

Give it up and migrate off of Intuit products. These people do not care once they have sold you something. The Intuit "employees" on this support board are trained to talk in circles. There is a real lack of training in their organization and no one seems to care. Go look at Intuit customer reviews on BBB, TrustPilot, Yelp!, etc. .... they average 1/5 stars!!! 

Ive sat here all afternoon and now in tears, Just want a live person to help me resolve my issues. I hate this program you get no help

@hatethisprog   Maybe you could post your issue/ question here, and we, as a community, might be able to help you. 

Hello there. I'm here to ensure you can discuss your query with our live support here in QuickBooks Online (QBO).

Before anything else, know that you can also post your concern here in the Community, and we'll do our best to provide you with a resolution to help you get through your situation. Also, please know that due to high volumes of request, our live support might be limited.

If you're using Plus, Essentials, and Simple Start, the best time to reach out to them is from Monday to Friday, 6 AM to 6 PM PT, and on Saturday, you can contact our live support from 6 AM to 3 PM PT. If you're using Advanced, you can contact them any time and any day. Here's how you can reach out to one of our live support:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

You can also visit this page in case you can't access account and would need assistance from our live support: QuickBooks Online Support.

Additionally, QuickBooks has this feature where you can share your screen with our support agents so they can further understand your situation and would be able to provide you with an effective solution. See this page for more information: Use SmartLook to share your screen with support agents.

Lastly, I've got you this article to help you manage payments in your business here in QBO: Record invoice payments in QuickBooks Online.

In case you need further assistance with getting in touch with our support agents, know that you can mention me in the comment section below. I'll make sure to get to you right away. Take care, and stay hydrated!

HELLO   I NEED TO KNOW HOW TO VOID A CHARGE WHICH WAS CHARGED TWICE IN ERROR

Hello there. I've got the details you need to void a charge in QuickBooks. 

Payment transactions are batch at 3:00 PM PT on business days. If the transaction hasn't been batched and processed, you can void it to avoid a fee. If it is, you'll refund your customer the entire amount or specific items, services, or fees. Note that there are fees for refund transactions.

Here's how to void a sales receipt or invoice paid by credit card:

1. Go to the Sales menu, then choose All Sales.
2. Locate the sales receipt or invoice in question.
3. Click the dropdown button in the Action column.
4. Select Void to complete the process.

Read this article for more information: Void or refund customer payments in QuickBooks Online.

Furthermore, visit this article to learn when QuickBooks deposits customer payments into your bank account: Find out when QuickBooks Payments deposits customer payments.

Kindly leave a comment below if you have further questions or need assistance. I've got your back to address any concerns you have.