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sparctina
Level 1

How to complain about intuit's poor customer service?

Now all of a sudden we can't talk to a person over the phone? that was the best thing about Quickbooks. I've raved about it for years. Really poor. I want to voice my opinion to someone. Any email addresses I can use?
8 Comments 8
MirriamM
Moderator

How to complain about intuit's poor customer service?

Hello there, @sparctina.

 

This isn’t the kind of service we want you to have. Thank you for sharing your thoughts. I'm here to let you know that your opinion and feedback are greatly appreciated.

 

I love to help you with your issue about QuickBooks Online (QBO). For me to provide you with the resolution, may I know what specific assistance you need? I can answer some general questions or concerns you may have about QBO. Simply click the Reply button below, and I’ll do what everything in my power to assist.

 

Moreover, I don’t like to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.

 

I’m always around whenever you need help with your QBO account. Keeping you in working order is my top priority. Have a great day.

sparctina
Level 1

How to complain about intuit's poor customer service?

Hi MirriamM - sorry for the late reply, but I was out of town and couldn't focus on this until just now.
I was until recently managing our company's only credit card account manually in QB until we decided to bite the bullet and sync that to our QBO.  Horrible decision.
Every payment to our Chase Bank CREDIT CARD (meaning Chase sends us a credit card bill and I pay it with our checking account, which is with another bank - not Chase) is coming through 2-3 times, which is completely messing up the checking account reconciliation, and no matter what I do - exclude one, exclude the other, etc., NOTHING brings me to a zero balance on the credit card account (which is what we do - we pay the credit card bill in full every month).  I need someone ON THE PHONE and SHARING MY SCREEN to sort this out.
I am so fed up at this point that I am really leaning toward DISCONNECTING the credit card account and manually posting everything that comes through (like I was doing before).
If you can help me get a live person on the phone with me and sharing my screen, that would be awesome.  If not, no need to reply.

MaryJoyD
QuickBooks Team

How to complain about intuit's poor customer service?

Thank you for the response and for providing us with more details about your concern, @sparctina.

 

You can use the Pay down a credit card feature in QuickBooks Online (QBO) to record credit card payments. Other methods are to write a check and then record a credit card payment through a bank transfer. 

 

To know more about this, you can check this article for more information: Record your payments to credit cards.

 

If you still want to talk to our Customer Support, you can reach them by going to the Help icon at the top right of the account. Follow the steps below: 

 

  1. Go to the Help icon to connect to a live support agent. 
  2. Provide us with some information about your concern.
  3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button. 
  4. You'll now be provided options on how to connect to our Customer Support.

Here's the contact the QuickBooks Online Customer Support team article for more information. 

 

Let me know if there's anything that I can further assist your with your account. I'm always here to answer them for you. Take care and have a wonderful day!

SRKerr
Level 1

How to complain about intuit's poor customer service?

I am also disillusioned with this product and service.  Very poor comms.

Fiat Lux - ASIA
Level 15

How to complain about intuit's poor customer service?

@SRKerr 

You should switching to another accounting app.

wambat53
Level 1

How to complain about intuit's poor customer service?

I called and after being on-hold for 5 minutes the call was disconnected.

JenoP
QuickBooks Team

How to complain about intuit's poor customer service?

Hi there, wambat53.

 

We'd want to make sure that you get the help that you need. Can you tell us more details about your concern? This is for us to know and ensure that we give you the right steps and information to sort it out.

 

Please add a reply below to share more details. 

jdlconsolidated
New Member

How to complain about intuit's poor customer service?

Chona Mae joined the customer service chat at 2:59pm...its now 3:15pm and this "customer service" rep has yet to say a word! About to switch to NetSuite to be honest, this is trash.

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