How to complain about intuit's poor customer service?

Hello there, @sparctina.

This isn’t the kind of service we want you to have. Thank you for sharing your thoughts. I'm here to let you know that your opinion and feedback are greatly appreciated.

I love to help you with your issue about QuickBooks Online (QBO). For me to provide you with the resolution, may I know what specific assistance you need? I can answer some general questions or concerns you may have about QBO. Simply click the Reply button below, and I’ll do what everything in my power to assist.

Moreover, I don’t like to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.

I’m always around whenever you need help with your QBO account. Keeping you in working order is my top priority. Have a great day.

Hi MirriamM - sorry for the late reply, but I was out of town and couldn't focus on this until just now.
I was until recently managing our company's only credit card account manually in QB until we decided to bite the bullet and sync that to our QBO.  Horrible decision.
Every payment to our Chase Bank CREDIT CARD (meaning Chase sends us a credit card bill and I pay it with our checking account, which is with another bank - not Chase) is coming through 2-3 times, which is completely messing up the checking account reconciliation, and no matter what I do - exclude one, exclude the other, etc., NOTHING brings me to a zero balance on the credit card account (which is what we do - we pay the credit card bill in full every month).  I need someone ON THE PHONE and SHARING MY SCREEN to sort this out.
I am so fed up at this point that I am really leaning toward DISCONNECTING the credit card account and manually posting everything that comes through (like I was doing before).
If you can help me get a live person on the phone with me and sharing my screen, that would be awesome.  If not, no need to reply.

Thank you for the response and for providing us with more details about your concern, @sparctina.

You can use the Pay down a credit card feature in QuickBooks Online (QBO) to record credit card payments. Other methods are to write a check and then record a credit card payment through a bank transfer. 

To know more about this, you can check this article for more information: Record your payments to credit cards.

If you still want to talk to our Customer Support, you can reach them by going to the Help icon at the top right of the account. Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Provide us with some information about your concern.
3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button. 
4. You'll now be provided options on how to connect to our Customer Support.

Here's the contact the QuickBooks Online Customer Support team article for more information. 

Let me know if there's anything that I can further assist your with your account. I'm always here to answer them for you. Take care and have a wonderful day!

I am also disillusioned with this product and service.  Very poor comms.

@SRKerr 

You should switching to another accounting app.

I called and after being on-hold for 5 minutes the call was disconnected.

Hi there, wambat53.

We'd want to make sure that you get the help that you need. Can you tell us more details about your concern? This is for us to know and ensure that we give you the right steps and information to sort it out.

Please add a reply below to share more details. 

Chona Mae joined the customer service chat at 2:59pm...its now 3:15pm and this "customer service" rep has yet to say a word! About to switch to NetSuite to be honest, this is trash.

run into a major issue with the company, which I am unable to resolve for over 28 days now. 

I have invoiced two of my clients for the services I provided using Quickbooks. Total amount of payment was $10,150 on August 31st and September 1st.

I am unable to receive the money from Quickbooks to my business checking account. The services were already provided to my clients. 

There was an issue with two merchant IDs: My clients were invoiced and charged by Quickbooks using one merchant ID. Quickbooks allowed me to invoice the patients using this merchant ID number although there was no bank information linked to it at that time. 

When I attempted to move the money to my bank account I was unable to do so. Subsequently another merchant ID was created by Quickbooks staff member with my business bank account linked to it (ID.

Two merchant ID's were then `merged" after calling Quickbooks support line multiple times (this is what I was told). 

After over 8 hrs of being on the phone with your representatives and multiple promises to get a phone call from the manager, I found out that the first merchant ID was closed.

I received an email today stating that the money will be released back to my clients within 48 hrs if I do not confirm the bank account for an old merchant ID, which was already closed by Quickbooks. 

I am still unable to receive my payments for services I already provided. Quickbooks is holding my funds without any hope for resolution of this problem. 

There is no way for me to collect the payments again from my clients since the services were already provided and the clients moved on to live their lives. 

It was a nightmare for me to deal with quickbooks customer service without getting any help. 

I can only imagine how challenging this situation must have been for you, tatiana.

Let me make it up to you by ensuring this gets further investigated.

I understand that you've already contacted our support team, but I highly recommend reaching out to them again. They have full access to your account and can provide the necessary assistance to resolve the issue. They can also verify why your funds are still on hold and identify its cause to prevent any future occurrences. Rest assured, our team is dedicated to helping you and will work diligently to address your concerns.

Here's how to contact our support:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the Send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Chat with us or Have us call you.

Please check our support hours to ensure that you receive timely assistance.

Moreover, I recommend browsing our QuickBooks Payments FAQ article. It contains commonly asked questions that can give you a better understanding of how the feature functions.

I appreciate your understanding on this matter. Please know that we're determined to get this resolved.

@CharleneMaeF   It's awful kind of you to respond to her A YEAR AFTER she posted her issue.