I am attempting to reorder invoice entries and it is not allowing me to do so (I get a red "no entry" icon when I try to drag an entry up or down). Failed in 2 browsers.

Your issue ends here, @cjloveconsulting.

Allow me to provide insights on reordering line items on an invoice and help you from there.

I've tried reordering the line items on my invoice and found out that the "No Entry" sign will show once you drag the line item back to its original row. That said, you'll want to move each line item to a different row to reorder them successfully.

However, if you're getting a different result/error, I appreciate any additional details or screenshots you can provide. That way, I can look further into it.

You might also want to review all the sales transactions made in QuickBooks. You can go to the Sales menu and select All Sales.

I'm still open to your replies, @cjloveconsulting. If you have any additional questions about invoices, don't hesitate to leave a comment below. I'll be around to provide further assistance.

I have the same problem and the QB Assistant reply was NOT helpful.

I click on the box left of the line number, and attempt to drag that line to a new position in the invoice.  I get a red circle with a line through it which signifies the line cannot be dragged.  In past years, I used to be able to drag lines with no problem.  Using the same method (left click the squre left of the line number) I would get a green cicule singlifying the line could be dragged to a new position in the invoice.  Voila.  It worked in the past, so why not today?!?!?!?!?!.

this seems to be a QBO error and is a serious problem.  PLEASE FIX!

I am having the EXACT same problem.  I can move a blank row up and down no problem, but when I try to move a row with anything at all in the row (can be just a date without anything else), QB will not let me move it.

I need to break my invoices into individual tasks, so I absolutely need to be able to rearrange rows (time and expenses for a single task all together, then to the next task).  

Please HELP!!

Hi @JEG4. I can share some troubleshooting steps to reorder your invoice entries successfully.

I replicated the steps you're having trouble with, but it seems to be that we can't drag the first entry and drop it into the second row. But when I pick the second entry to the first row, I see it works fine. You'll want to place it that way for both empty and occupied invoice entries.

If it doesn't work, try to click the Add lines and see if you can drag and place the invoice entry to an empty row and then click the Trash can icon to remove unnecessary entries.

If it persists, I recommend isolating this issue by running QuickBooks Online (QBO) in an incognito or private browser. This mode is free from aging internet files that prevent QBO from performing well.

Here's how:

1. Run a QBO-supported browser (Please see system requirements).
2. Then you can follow the browser's keyboard shortcut to run in an incognito or private mode:
3. * Google Chrome: press and hold Ctrl + Shift + N keys.
4. * Mozilla Firefox: press and hold Shift + Ctrl + P keys.
5. * Safari: press and hold Shift + ⌘ + N keys.
6. From there, log in to QBO and create invoices.

If you can drag and drop line items seamlessly from the Invoice window, we suggest clearing your browser's cache to eradicate your regular browser's internet file data. Doing this will aid the browser in getting the latest data from various online servers like QBO. Its benefit also is to enhance the browser's performance. Alternatively, you can run QBO on other supported browsers like Mozilla Firefox and the latest versions of Google Chrome.

However, if the troubleshooting steps above don't works, I encourage contacting our Care Support team to investigate this further. They have the tools to pull up your account in a secure session to review the invoicing behavior.

In addition, I like to add this article when you need a guide about tracking invoice payments and processing online payments: Record invoice payments in QuickBooks Online.

Please let me know if you need more assistance invoicing your customers. I'll keep my notifications open to help you more. Take care always, Jeg.

I am also having the same issue. I have tried all the suggestions in this thread with no luck. It does work with the same login on a different PC. I have opened up a ticket with support and they have been no help. They tell me they can not recreate the issue and therefore it has to be a issue with my laptop. I accept that it is an issue with my laptop but I need assistance with getting this fixed. This a brand new laptop so I am not going to reinstall Windows on it. They also suggested I reach out to an IT professional which I am and have been providing support to clients for over 25 years. Seeing that other people are having issues make me feel that this is an issue that Intuit should help resolve. I am on using QuickBooks Online Canadian edition but I assume the functionality is the same. Please advise what my next steps should be?

I was able to fix my issue after creating a new Invoice template and setting it as the default. I hope this helps someone else because the Intuit help desk was less then helpful in this issue.

100% same annoying thing