I have a charge on my account $9.95 monthly financial management fee. I don't recognize this. Is this from quickbooks?

Hello,

Usually charges from Intuit will say something that gives more a clue at to what its for. It will have Qbooks, Quickbooks, Tax, Ttax, Intuit... etc.

You can use this new site we put up to look up charges to get more info.

https://accounts.intuit.com/app/oicl

Let me help you check if the financial management fee is coming from us, arizonagoldin.

You can use the Look up a charge tool provided by MarshallA in this thread to identify charges on your bank statement. I've also added this link for additional information: Understand Intuit charges on your credit card or bank statement.

The billing statement within QuickBooks will also tell provide detailed information on your subscription. Simply log into your account and review the charge. Let me show you how:

1. Go to Settings ⚙, then select Account and Settings.
2. Select Billing Subscription.
   
   

The description on your bank/credit card statement can also help identify where a charge is originating from.

You can also contact our QuickBooks Online Team so they can pull up your account to review your billing history.

Keep me posted if there's anything else I can do to help you today. Just leave a comment below, and I'll get back to you.

I have the same fee which was a monthly fee from QuickBooks to access my bank through QuickBooks.  I switched to QBO and Quickbooks continues to charge me and I can't get it fixed.  I have paid them for 2 years and contacted QuickBooks Online and QuickBooks Desktop.

Hello there, @SoftwareTeacher.

Allow me to share some information about charge $9.95 monthly fee in QuickBooks Online.

Understanding Intuit charges in QuickBooks Online enables you to know about Intuit charges which is essential for financial accountability, security, and efficient subscription management.

If you are using online banking with QuickBooks, your bank might charge you a service fee for allowing the connection. This charge isn't from Intuit.

Option 1: Look up the charges for any of these products:

• QuickBooks Desktop and QuickBooks Enterprise
• QuickBooks Online
• QuickBooks Self-Employed
• QuickBooks Online Payroll
• QuickBooks Time
• QuickBooks Checks & Supplies

Option 2: Look up a charge in your billing history.

Select the product you want to look up a charge for.

QuickBooks Desktop and QuickBooks Enterprise charge

QuickBooks Online, Self-Employed, or Payroll (Standard or Advanced) charge

For more details and information feel free to check this article: Understand Intuit charges on your credit card or bank statement.

Moreover, I suggest getting in touch with our Payments support team regarding the $9.95 charge. They will review your billing details and provide you with a breakdown of why you were charged this amount. 

They will also discuss the available options for settling this fee. You can refer to the article provided by my colleague earlier or follow these steps to contact them:

1. Sign in to your QuickBooks Online company.
2. Choose Help (?) at the top right.
3. Select or type Contact Us.
4. Type in your concern, then select Let's Talk.
5. Pick a way to connect with us:

• Ask the community to get help from businesses like yours.
• Start a chat with a support expert.

We would like to assist you with checking your billing details. However, for security purposes, we are unable to access your account information in a public space. 

Furthermore, here is an article to learn how to take customer payments from any QuickBooks product: Take and process payments with QuickBooks Payments

If you have any more questions or need further assistance with handling your monthly charge fee account or processing payments, please feel free to reach out. We're here to help you navigate.