I have marked paid on invoices and are still showing overdue

Hi Switch87,

You could have paid different invoices, or you didn't pay them in full. Let's check the overdue ones.

If you think you entered an incorrect payment amount, open the invoices, click the 1 payment made hyperlink and correct it.

If the invoices are fully paid, but still showing overdue, your browser's cache could be full is causing this behavior. In this case, we'll do the basic browser troubleshooting steps.

To start, please log in to QuickBooks using a private or incognito browser.  This step stops the cache from saving your browsing history. If this corrects the statuses, you can go back to your regular browser and clear its cache. If not, please try other browsers to isolate the case.

On the other hand, you may want to visit the QuickBooks Blogs page and check the contents relevant to our situation today.

Let me know if you still need help with your invoices.

Again, I marked this invoice paid with the check number and it is showing a zero balance but showing it’s overdue. Please assist. Thx!  This has never happened before. 

Hello there, @Switch87.

To make sure that we're on the same page, can you provide a screenshot so that I can give you the right answer to your questions.

Since the steps provided by my colleague above is still not working, I recommend contacting our Phone support team, They have the right tool to check your account and further investigate this matter.

To contact them:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select Contact Us to connect with a live support agent.

You can also check out this article for more information about our support hours: Support hours and types.

In case you want to learn more about navigating your QuickBooks Online (QBO) account, visit our Help articles page for reference.

I'll keep this post while waiting for your response. Thank you and take care always!