I'm trying to edit my Chart of Accounts to change three of the categories I set up incorrectly. I need to change the Type from Bank to Income. Can this be done??

rickwillard89 · ‎November 24, 2020

Jessica_young · ‎November 24, 2020

In regards to my original response, I was thinking you were trying to change a category type.

What you will need to do here is inactivate this "Bank" account and create a new one under "Income" type.

Here's how:

Select the Gear icon on the Toolbar.
Under Your Company, choose Chart of Accounts.
Find the account you want to delete.
Select the drop-down in the Action column, then choose Make Inactive.
Select Yes to confirm.

For more details about this process, you may read through this link: How to deactivate an account or restore a deactivated account.

Next, you need to create a new income account.

Go to Settings ⚙, then select Chart of Accounts.
Select New to create a new account.
In the Account Type ▼ dropdown menu choose an account type.
In the Detail Type ▼ dropdown, select the detail type that best fits types of transactions you want to track. Learn more about detail types.
Give your new account a name. You can use the info under the detail type to add a name that fits.
Add a description.
If you’re adding a sub-account, select Is sub-account and then enter the parent account. If you need help, learn more about parent accounts and subaccounts.
Choose when you want to start tracking your finances. In the Unpaid Balance field, enter the amount in the account, and determine the as of date. Enter today's date if you want to start tracking immediately.
Select Save and Close.

Let me know if I can help with anything further! I am happy to help.

View solution in original post

Jessica_young · ‎November 24, 2020

This should be an easy edit for you, @rickwillard89! I'm happy to show you how to make these changes.

Head to the Chart of Accounts, select the drop-down arrow (next to Run report for expense account) and choose Edit to change your category from Bank to Income.
Make the changes necessary, and click Save and close.

I'd love to help with any other questions you may have within QBO, otherwise, have a great day!

rickwillard89 · ‎November 24, 2020

Jessica.... I've tried to walk through exactly what you're talking about, but am unable to make this edit. Can I have a live chat with you...share my screen...whatever? Goodness gracious, I'm so red-faced that I haven't been able to make this simple edit. Please let me know. Thanks.

Jessica_young · ‎November 24, 2020

Hi again @rickwillard89, thanks for reaching back with an update.

Can you explain in a bit more detail what happens when you try to edit this category type?

I'd like you to also try some browser troubleshooting, to see if this resolves the issue:

Restart your browser.
Clear your browser's cache.
Add Intuit as a trusted site.

Unfortunately, here in the Community we're unable to screen share or troubleshoot in person. I'm more than happy to take a look if you can provide screenshots of what you're seeing. I'm also happy to share how to reach QuickBooks Online support contact details.

To reach out to QuickBooks Online Support:

Sign in to your QuickBooks Online company.
Select Help (?) at the top right.
Enter your concern, then select Let's talk.
Select Contact Us to connect with a live support agent.
Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.

I'm determined to find a solution for you! Let me know what next steps you'd like to take.

rickwillard89 · ‎November 24, 2020

Income - Assessment

Bank

Cash on hand

-14,111.70

View register

Income - Consultation

Bank

Cash on hand

-930.10

View register

Income - Package

Bank

Cash on hand

-3,500.00

View register

Can you see these line items? I'm TRYING to get these accounts to be switched from a "Bank" type to the "Income" type. I'm not seeing any options that allow that, even looking at the steps you've laid out. I can do a screen shot, but not DYING to share the company's account balance.... Thoughts?

Jessica_young · ‎November 24, 2020

Hello again, @rickwillard89.

In regards to my original response, I was thinking you were trying to change a category type.

What you will need to do here is inactivate this "Bank" account and create a new one under "Income" type.

Here's how:

Select the Gear icon on the Toolbar.
Under Your Company, choose Chart of Accounts.
Find the account you want to delete.
Select the drop-down in the Action column, then choose Make Inactive.
Select Yes to confirm.

For more details about this process, you may read through this link: How to deactivate an account or restore a deactivated account.

Next, you need to create a new income account.

Go to Settings ⚙, then select Chart of Accounts.
Select New to create a new account.
In the Account Type ▼ dropdown menu choose an account type.
In the Detail Type ▼ dropdown, select the detail type that best fits types of transactions you want to track. Learn more about detail types.
Give your new account a name. You can use the info under the detail type to add a name that fits.
Add a description.
If you’re adding a sub-account, select Is sub-account and then enter the parent account. If you need help, learn more about parent accounts and subaccounts.
Choose when you want to start tracking your finances. In the Unpaid Balance field, enter the amount in the account, and determine the as of date. Enter today's date if you want to start tracking immediately.
Select Save and Close.

Let me know if I can help with anything further! I am happy to help.

View solution in original post

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I'm trying to edit my Chart of Accounts to change three of the categories I set up incorrectly. I need to change the Type from Bank to Income. Can this be done??