I'm trying to edit my Chart of Accounts to change three of the categories I set up incorrectly. I need to change the Type from Bank to Income. Can this be done??

rickwillard89 · ‎November 24, 2020

Jessica_young · ‎November 24, 2020

In regards to my original response, I was thinking you were trying to change a category type.

What you will need to do here is inactivate this "Bank" account and create a new one under "Income" type.

Here's how:

Select the Gear icon on the Toolbar.
Under Your Company, choose Chart of Accounts.
Find the account you want to delete.
Select the drop-down in the Action column, then choose Make Inactive.
Select Yes to confirm.

For more details about this process, you may read through this link: How to deactivate an account or restore a deactivated account.

Next, you need to create a new income account.

Go to Settings ⚙, then select Chart of Accounts.
Select New to create a new account.
In the Account Type ▼ dropdown menu choose an account type.
In the Detail Type ▼ dropdown, select the detail type that best fits types of transactions you want to track. Learn more about detail types.
Give your new account a name. You can use the info under the detail type to add a name that fits.
Add a description.
If you’re adding a sub-account, select Is sub-account and then enter the parent account. If you need help, learn more about parent accounts and subaccounts.
Choose when you want to start tracking your finances. In the Unpaid Balance field, enter the amount in the account, and determine the as of date. Enter today's date if you want to start tracking immediately.
Select Save and Close.

Let me know if I can help with anything further! I am happy to help.

View solution in original post

Jessica_young · ‎November 24, 2020

This should be an easy edit for you, @rickwillard89! I'm happy to show you how to make these changes.

Head to the Chart of Accounts, select the drop-down arrow (next to Run report for expense account) and choose Edit to change your category from Bank to Income.
Make the changes necessary, and click Save and close.

I'd love to help with any other questions you may have within QBO, otherwise, have a great day!

rickwillard89 · ‎November 24, 2020

Jessica.... I've tried to walk through exactly what you're talking about, but am unable to make this edit. Can I have a live chat with you...share my screen...whatever? Goodness gracious, I'm so red-faced that I haven't been able to make this simple edit. Please let me know. Thanks.

Jessica_young · ‎November 24, 2020

Hi again @rickwillard89, thanks for reaching back with an update.

Can you explain in a bit more detail what happens when you try to edit this category type?

I'd like you to also try some browser troubleshooting, to see if this resolves the issue:

Restart your browser.
Clear your browser's cache.
Add Intuit as a trusted site.

Unfortunately, here in the Community we're unable to screen share or troubleshoot in person. I'm more than happy to take a look if you can provide screenshots of what you're seeing. I'm also happy to share how to reach QuickBooks Online support contact details.

To reach out to QuickBooks Online Support:

Sign in to your QuickBooks Online company.
Select Help (?) at the top right.
Enter your concern, then select Let's talk.
Select Contact Us to connect with a live support agent.
Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.

I'm determined to find a solution for you! Let me know what next steps you'd like to take.

rickwillard89 · ‎November 24, 2020

Income - Assessment

Bank

Cash on hand

-14,111.70

View register

Income - Consultation

Bank

Cash on hand

-930.10

View register

Income - Package

Bank

Cash on hand

-3,500.00

View register

Can you see these line items? I'm TRYING to get these accounts to be switched from a "Bank" type to the "Income" type. I'm not seeing any options that allow that, even looking at the steps you've laid out. I can do a screen shot, but not DYING to share the company's account balance.... Thoughts?

Jessica_young · ‎November 24, 2020

Hello again, @rickwillard89.

In regards to my original response, I was thinking you were trying to change a category type.

What you will need to do here is inactivate this "Bank" account and create a new one under "Income" type.

Here's how:

Select the Gear icon on the Toolbar.
Under Your Company, choose Chart of Accounts.
Find the account you want to delete.
Select the drop-down in the Action column, then choose Make Inactive.
Select Yes to confirm.

For more details about this process, you may read through this link: How to deactivate an account or restore a deactivated account.

Next, you need to create a new income account.

Go to Settings ⚙, then select Chart of Accounts.
Select New to create a new account.
In the Account Type ▼ dropdown menu choose an account type.
In the Detail Type ▼ dropdown, select the detail type that best fits types of transactions you want to track. Learn more about detail types.
Give your new account a name. You can use the info under the detail type to add a name that fits.
Add a description.
If you’re adding a sub-account, select Is sub-account and then enter the parent account. If you need help, learn more about parent accounts and subaccounts.
Choose when you want to start tracking your finances. In the Unpaid Balance field, enter the amount in the account, and determine the as of date. Enter today's date if you want to start tracking immediately.
Select Save and Close.

Let me know if I can help with anything further! I am happy to help.

jp94 · ‎June 17, 2021

A client imported desktop information into QBO and all the Chart of Accounts accounts are showing as bank types. When we hit the edit button, we can change types to Income and such but these transactions will not save. I am not sure how to change the account types. There are historical transactions in the registers.

MichelleBh · ‎June 17, 2021

Thanks for joining on this thread, @jp94.

I appreciate you for importing the transactions and giving them a try in editing the bank types in QuickBooks Online. I just have here troubleshooting steps to successfully save your refreshed transactions.

You can change any type in your chart of accounts and save it after you import it in QuickBooks. For more knowledge, visit this article: What to expect when you switch from QuickBooks Desktop to QuickBooks Online.

Did you receive any error messages while trying to save your updated transactions? If so, we can go ahead and perform some troubleshooting steps to get this sort out.

To begin, access your account through incognito. These browsers won't save any cache history. You may use the shortcut keys below:

Ctrl + Shift + N (Google Chrome)
Ctrl + Shift + P (Firefox)
Control + Option + P (Safari)
Ctrl + Shift + P (Microsoft Edge)

From there, re-change the type again and save it to verify if it's already performing well. If that works, you'll want to clear the cache of your regular browser to remove previously stored browsing data. Using another supported browser is a good option also.

Another option is to inactivate the bank account and create a new one under the Income type. You can follow the instructions outlined by Jessica_young above.

Feel easy to check out these pages below about handling your banking data and multiple accounts in QuickBooks.

Feel at ease to drop a comment below if you have any QuickBooks concerns. I'd be glad to help. Take care!

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I'm trying to edit my Chart of Accounts to change three of the categories I set up incorrectly. I need to change the Type from Bank to Income. Can this be done??